Customer Service Quality Assurance

DeAnne Spalla

*** ** ***** **.

Ankeny, IA *****

Phone: 608-***-****

Email: **.*.******@*****.***

CAREER OBJECTIVE

Employment as a Pharmaceutical Sales Representative utilizing my background in medicine, technical laboratory experience, and customer service skills.

QUALIFICATION HIGHLIGHTS

• Takes initiative and able to manage time effectively, experience planning projects

• Problem solving skills, experience trouble-shooting and developing new laboratory tests

• Great communication skills developed with over 5 years of experience in customer

service

• Efficient and quick learner with a background in veterinary medicine, allowing the

understanding of technical terms and a biological basis of how a pharmaceutical “works”.

EDUCATION

May 2012 Iowa State University College of Veterinary Medicine

Doctor of Veterinary Medicine, graduated cum laude

Completed and passed the North American Veterinary Licensing

Examination and licensed to practice in the state of Iowa.

December 2003 University of Wisconsin La Crosse

Bachelor of Science in Microbiology and a minor in Chemistry

Senior Research Project

Viral protein interactions during virus assembly of human

parainfluenza virus type 3 using techniques such as DNA

purification, PCR, cloning, and gel electrophoresis

EMPLOYMENT

Emergency Room Veterinary Technician 2009 – 2011

Iowa Veterinary Specialties; Des Moines, IA

Provided care for hospitalized animals, patient check-in and histories, performed

venipuncture, IV and urinary catheterization, administered medications, performed blood work-ups, and lab analysis.

Biological Laboratory Technician 2010 – 2011, 2005 – 2009

GS-7, USDA APHIS Diagnostic Bacteriology Laboratory, Bacterial and Hemoparasitic SerologySection; Ames, IA

Performed diagnostic tests including complement fixation, ELISA, fluorescence

polarization, rapid automated presumptive tests, and Western blot. Analyzed test data

using a variety of computer applications. Assisted in development of a new ELISA test

for Brucella ovis and implemented Western blot testing for Brucella.

Caregiver 2006 - 2006

At Home Care Company, Ames, IA

Provided personal care as well as companionship to the elderly on an as needed basis.

Biological Laboratory Technician 2004 – 2005

GS-6, USDA APHIS Diagnostic Virology laboratory, Avian Viruses Section, Ames, IA

Performed serological tests such as hemagglutanin inhibition, neuraminidase inhibition,agar gel immunodiffusion assays, ELISA, and immunofluorescence assays for diseasessuch as avian influenza and Newcastle disease. Performed virus isolation techniques,PCR extractions, cell culture, and necropsy of birds. Promoted from a GS5 to a GS6 inApril of 2005.

Veterinary Receptionist 2003 – 2004

La Crosse Veterinary Clinic, La Crosse, WI

Worked in customer service and provided advice for the care of sick animals. Answered

phones, scheduled appointments, filled prescription medications, and assisted in animal care and restraint.

Physical Science Technician 2001 – 2003

USGS Upper Midwest Environemntal Science Center, La Crosse, WI

Performed toxicity testing of lampricides, aquaculture drug testing, and fish culture. Kept detailed GLP documentation under FDA guidelines.

AWARDS

• Salsbury Scholarship - Presented April 2011

• Arthur M. Margaret E. Orum Scholarship – Presented April 2010

• Spot Award – Presented October 2007 by NVSL for project development work

• Spot Award – Presented January 2007 by NVSL for work in quality assurance

• Star Award – Presented October 16, 2002 by Upper Midwest Environmental Sciences

Center for contributions to develop approvals for medicinal drugs for use in aquaculture.

• Star Award – Presented September 6, 2001 by Upper Midwest Environmental Sciences

Center for aide in investigating the acute effects of lampricides on several species of mussels

• Golden Key International Honour Society Membership – In recognition of outstanding

scholastic achievement

PROFESSIONAL ORGANIZATIONS

• Student Chapter of the American Veterinary Medical Association, 2008 - 2012

• Student Chapter of the Veterinary Business Association, 2008-2011

• Student Chapter of the Veterinary Emergency and Critical Care Association, 2009 - 2011

• Treasurer, Student Chapter of the Society for Theriogenology, 2009-2010

VOLUNTEER EXPERIENCE

• Feral Cat Alliance – assist and perform spay and neuter surgeries, 2008 - 2012

• Mary Greeley Medical Center in Oncology & Pediatrics, 2006-2007

• Coulee Region Humane Society, 2003 - 2004

• Franciscan Skemp Hospital in Rehabilitation Services, 2002

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