Customer Service Nurse
Resume:
Renee A. Messina, LPN
Willingboro, NJ 08046
***********@*****.***
Objective
Dedicated Licensed Practical Nurse (LPN) with specialty experience in Long term care and Rehabilitation nursing. Developed strong Gerontological evaluation and treatment-planning skills through recent clinical experience at VA Memorial Nursing Home Vineland NJ, HCR Manor Care Cherry Hill NJ, Marcella Center Burlington NJ, Medford Care Center Medford NJ and Innova Health and Rehabilitation Hammonton NJ. Knowledge of psychotropic medication administration, management and training.
Reliable, ethical healthcare provider with ability to: Stay calm and intervene during crises, facilitate maximal rehabilitation and to collaborate on multidisciplinary teams. Proven ability to build positive relationships with patients, family members, physicians and other medical professionals.
Work Experience
9/2006-Present Univers Workplace Solutions, Hammonton, New Jersey
Benefits Counselor/Enrollment Manager- responsibilities included using
proper telephone etiquette, providing good customer service, proper data entry
of clients’ personal information, assisting in the selection of benefit plans and
selling voluntary products in a call center.
Benefit Analyst- responsibilities included the gathering of information from
the client to prepare Plan Document Designs which assists Computer
Technicians in preparing the program as well as training Enrollment Managers
and Benefits Counselors.
Student Nurse / Clinical Rotations
9/2010 – 09/2011 VA Memorial Nursing Home Vineland NJ, HCR Manor Care Cherry Hill NJ, Marcella Center Burlington NJ, Medford Care Center Medford NJ and Innova health and Rehabilitation Hammonton NJ
Under the supervision of an RN: provided bedside care, treatment and clinical documentation for patients on Alzheimer’s, assisted living and medical-surgical floors. Medication administration, dressing changes, monitoring IVs and all other aspects of nursing care. Facilitated admissions, discharges and transfers; prepared chart notes and other documentation; and participated on interdisciplinary team.
Key Accomplishments:
Treated an average of 6 patients daily (100 percent above average student caseload). Gained experience in procedures such as urinary catheter changes and sterile wound dressing changes.
Presented in-service training on stages of Alzheimer’s disease and treatment.
Earned a reputation for excellence in service delivery from peers and supervisors.
Education
06/2010 – 10/2011 Lincoln Technical Institute Moorestown, NJ
Licensed Practical Nurse (LPN), GPA: 3.8
Course Highlights: Family and Community Nursing, Healthcare Delivery Models, Professional Nursing Theory, Nursing Health Assessment, Pharmacological and Nonpharmacological nursing therapies, Biophysical Pathology, Psychosocial Pathology, Human Anatomy and Physiology, Fundamental Practices of Nursing
Certification
State of New Jersey Licensed Practical Nurse
CPR 2010
State of New Jersey Licensed Life/Health Insurance
Affiliations
9/2011 – Present, National Federation of Licensed Practical Nurses, Member
9/2011 - Present, Minority Nurse Association, Member
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