Customer Service Sales
Resume:
Lydell F. Glenn
Detroit, MI
**********@*****.*** - 313-***-****
Seeking transition to a new company seeking new opportunities to expand my knowledge, and utilize my management and interpersonal skills.
Work Experience
Final Inspection
Faurecia - Fraser, MI
April 2012 to Present
586-***-**** Lawrey Edwards
To check every Malibu Instrument Panel(IP) using the 9 check point system for voids, wrinkles, dents, scratches and scuff marks. As well as packing the IP's out in racks for shipment.
Final Inspection
Belcan Corporation on-site@ Faurecia - Warren, MI
February 2012 to April 2012
586-***-**** Lawrey Edwards
To check every Malibu Instrument Panel(IP) using the 9 check point system for voids, wrinkles, dents, scratches and scuff marks. As well as packing the IP's out in racks for shipment.
Final Inspection
Caliper Incorporation on-site@ Faurecia - Fraser, MI
August 2011 to February 2012
586-***-**** Lisa Beary/ Lawrey Edwards
To check every Malibu Instrument Panel(IP) using the 9 check point system for voids, wrinkles, dents, scratches and scuff marks. As well as packing the IP's out in racks for shipment.
Stock Clerk
Meijer - Fort Gratiot, MI
November 2010 to March 2011
810-***-**** Heather Neahusan
Unpacked shipments, priced, stocked and faced all goods in the frozen department.
Assistant Manager
The Finish Line - Sterling Heights, MI
July 2010 to November 2010
586-***-**** Matthew Pardo
Greeted and helped in assisting customers in sizing for shoes,
fitting of the shoe and in suggesting shoes to meet the needs of the customers.
Train new employees on store procedures, company policies and
Finish Line's customer service objectives.
Handle customer complaints with intentions of providing
customer with satisfaction.
Merchandize new product and implement new visual standards and instructions per company guidelines.
Maintain store security and execute loss prevention procedures.
Process customer sales/returns, balance registers periodically throughout day and prepare nightly deposit.
Perform nightly closing of registers and store. Also, perform morning tasks necessary to open store such as; process store transfers, process orders, make bank trips and set goals for the whole day.
Set and hold associates accountable to their own personal sales goals as well as accountable to hitting the store daily sales goals.
Processed customer sales using the register and offering other promotions at the register such as: donations, perks cards, etc
Assistant Manager
The Finish Line - Grand Rapids, MI
August 2008 to July 2010
616-***-**** Scott Witherspoon
Greeted and helped in assisting customers in sizing for shoes,
fitting of the shoe and in suggesting shoes to meet the needs of the customers.
Train new employees on store procedures, company policies and
Finish Line's customer service objectives.
Handle customer complaints with intentions of providing
customer with satisfaction.
Merchandize new product and implement new visual standards and instructions per company guidelines.
Maintain store security and execute loss prevention procedures.
Process customer sales/returns, balance registers periodically throughout day and prepare nightly deposit.
Perform nightly closing of registers and store. Also, perform morning tasks necessary to open store such as; process store transfers, process orders, make bank trips and set goals for the whole day.
Set and hold associates accountable to their own personal sales goals as well as accountable to hitting the store daily sales goals.
Processed customer sales using the register and offering other promotions at the register such as: donations, perks cards, etc
Sales Associate
J.C.Penney - Grand Rapids, MI
August 2008 to March 2009
616-***-**** Karen Anderson
Sized customers feet, fitted them for the proper size shoes and suggested other add-ons used to care for the shoes.
Maintained sufficient knowledge of the product sold in order to provide the best suggestions.
Processed customer sales and returns on the register and promoted the store credit card and other promotions.
Unpacked new store shipments and restocked sales floor.
Maintained personal sales goals.
Made sure shoe department was set to correct visual standards.
Education
Diploma
Frank Cody High School - Detroit, MI
2003 to 2007
Education
Grand Rapids Community College - Grand Rapids, MI
2008
Additional Information
Two full years retail/customer service experience, including one year of commissioned retail experience and two years of non-commission retail experience.
Almost one year of management experience providing skills in time management, loss prevention, employee performance corrections, task management, visual execution and communication skills.
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