JOHN HATCH, PMP

** ****** ****

Derry, NH *****

603-***-**** www.linkedin.com/in/jhatch luildd@r.postjobfree.com

PROFILE

Energetic Technical Program and Project Leader adept at building agreement among senior leaders on

major enterprise change initiatives. Delivers strategic and tactical solutions to drive project office efficiency

and effectiveness. Broad project experience from product development, and business operations to IT

integration of mergers and acquisitions. Decisive, motivating leader and mentor orchestrating process and

teams to meet deadlines and achieve strategic objectives in a rapidly changing environment.

PROFESSIONAL EXPERIENCE

HEALTH DIALOG, INC., Bedford, NH 2008 – 2012

Leading provider of care management, healthcare analytics, and decision support services

Senior Director, Program and Project Management

Led a team of 6 project managers and 8 business analysts in the delivery of information technology and

client implementation projects with an annual capital budget of $28M.

Project Portfolio Management

Designed and implemented a Project Portfolio Management process to streamline and enhance the

project prioritization and selection process, shortening the decision making cycle to days versus

weeks and constructing technology roadmaps to visualize the business-IT strategy.

Managed project demand through a stage gate and change control process, intelligently introducing

new projects to busy teams based on capacity and reducing active project volume by 60%.

Implemented Replicon Web Resource to forecast shared resource allocation, allowing functional

managers to focus scarce resources on agreed strategic priorities.

Program and Project Management

Directed business case, cost-benefit analysis and vendor contract negotiations to upgrade the B2C

web portal resulting in $1.4M in capital appropriations and transforming the online user experience

into an industry leading clinical Decision Support system.

Managed the software development team that delivered a $10M custom health coaching CRM

application resulting in a productivity improvement of 25% more calls per hour for 900 system

users.

Managed global implementation of the custom coaching application for subsidiaries in Spain and

Australia resulting in medical claims cost savings for each business unit.

Project Lifecycle Management

Created a Systems Development Lifecycle (SDLC) tailored to corporate culture, quality assurance

and process improvement needs resulting in improved commercial readiness for developed

applications.

Standardized project management practice across the enterprise for all project managers improving

business receptivity to PMO managed initiatives.

Spearheaded company-wide transformation to Agile for product development with rapid adoption in

6 months. In-sourced Agile training, putting 100 employees through an interactive Scrum course

reducing costs by 90%.

Established 4 Scrum teams for software development significantly reducing product time to market

while improving quality.

Project Cost Management

Implemented financial controls using Replicon timesheet software, Business Objects Capital

Planning Module and ReQlogic, creating clear budget accountability for project managers.

Established compliance process for capital expenditure projects successfully passing corporate

financial audit standards.

Staff Professional Development

Hosted a PMP exam prep course for staff seeking certification and attracted 6 internal project

managers and 12 from other companies.

Initiated specialized training for project management and business analysis staff on conflict

management, facilitation techniques and requirements elicitation principles to enhance team

performance and product marketability.

JOHN HATCH, PMP PAGE TWO

NEXTERA ENERGY RESOURCES, Seabrook Station, NH 2007 – 2008

Power generation and transmission utility operating a fleet of nuclear reactor facilities.

Project Manager, Information Management – Nuclear

Managed software standardization initiatives across the enterprise with a total budget of $4M.

Managed a project team of 25 contributors at 7 locations to standardize the project and portfolio

management software used in nuclear plant operations and maintenance.

Initiated project to upgrade Primavera and integrate with separate workforce management system

on a centralized database model.

NAVISITE, INC., Andover, MA 1999 – 2007

Leading worldwide provider of managed cloud, application, messaging and enterprise hosting services.

Senior Director, Program and Project Management

Developed, staffed and led the Program Management Office, a distributed team of 3 project managers,

2 business analysts and 2 quality engineers in the management of all enterprise-wide project initiatives.

Program managed six company integrations over a three year period from acquisition through

migration of datacenter assets and back office systems.

Integrated companies averaging in size from 100 to 300 employees each with 400 to 1000 servers

under management.

Designed and implemented Project Portfolio Management process and ITIL compatible SDLC to

qualify, approve and prioritize projects.

Tracked an average of 35 concurrent projects ranging from 3 to 15 months duration with budgets

ranging from $100K to $2M.

Simultaneously managed up to 6 project teams composed of 5 to 25 members from IT, marketing,

operations and finance.

Managed projects of 6 to 18 month’s duration involving systems integrations, process

implementations and new product development.

Spearheaded formation of a Sarbanes-Oxley Compliance Program Office, identifying key controls

and developing internal audit policies and procedures.

Successfully completed six SAS 70 Type II datacenter audits.

Background includes Environmental, Health and Safety Manager position with Waste Management

Inc.

MILITARY

Captain, United States Navy Reserve, Retired, Top Secret Clearance (inactive)

Active Duty: Surface Warfare Officer

EDUCATION AND PROFESSIONAL DEVELOPMENT

Graduate Studies, Business Administration Old Dominion University, Norfolk, VA

BA, Latin American Studies, Tulane University, New Orleans, LA

Project Management Professional (PMP), Project Management Institute, Concord, NH, 2011

Member, Project Management Institute, New Hampshire Chapter

Agile Fundamentals, Scrum Master training, EBG Consulting, Bedford, NH, 2011

Delivering Performance Feedback, Health Dialog, Manchester, NH, 2009

ITIL Foundation Certification, Loyalist College, Andover, MA, 2004

Compliance specialization: SOX/SAS 70, HIPAA, ISO 27001

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