QA Lead/Manager or Sr. Test Engineer

MELINDA M. HASSELBRING

San Diego, CA *****

OBJECTIVE

• To be an integral part of the development team in a fast-paced company

• To lead/manage and motivate a team of QA Engineers.

SUMMARY

• 2 Years Software QA Management Experience, with over 8 years experience in developing, recording and executing test plans and scripted test suites.

• Extensive experience in resource allocation both outsource and domestic within budget

• Extensive experience in providing daily tasks, test requests and answering questions pertaining to an application under test

• Extensive experience with web based application testing

• Extensive experience with Agile Development (Scrum and Extreme Programming)

• Extensive experience with full product life cycle development with emphasis on functional testing, capacity/performance releases testing

• Extensive experience with the Oracle E-Business Suite (ERP).

• Extensive experience with automated testing tools using WinRunner. Created test scripts using PLSQL and C.

• Extensive experience with manual testing both UI and API level, database manipulation (back-end testing using PLSQL)

• Experience with Mercury Quality Center

• Extensive experience applying state-of-art software quality testing strategies on Windows XP, Vista & Windows7

• Experience with test methodologies, including Functional Testing, Integration Testing, Regression Testing, Stress & Error, Compatibility, Qualification and System testing

• Experience with MS Project

• Familiar with LoadRunner

• Familiar with Quick Test Professional

• Self-starting and conscientious with strong professional skills, organized, positive attitude, proven reliability and a desire to work as part of a technical team.

• Ability to thrive in a diverse product team with multiple global locations and time zones.

PROFESSIONAL EXPERIENCE

June 2007- Feb. 2009: TechLink System-Hewlett Packard, Rancho Bernardo, California

Lead Software Quality Engineer

• Project Software Test Engineer, Lead Quality Assurance Engineer

• Acted as a single point of contact to Research & Development program teams

• Created test plans, schedules and resource plans. Oversaw test development. Managed defect database. Ensured timely and accurate implementation of test plan. Managed and prioritized test assignments, activities and resources. Managed execution of test suites and performed other types of testing as described in the test plan. Defined and managed outsourcing of selected elements of test plan.

• Provided process improvements to reduce test time and increase test coverage

• Wrote test cases and test plans, scheduled the timeline for the various test cycles.

• Documented results, reported test status, defect status and matrix on a regular basis.

• Lead defect review, investigated defects & created repro cases, worked with development team to prioritize defects

• Managed a team of testers (6-10) from multiple global locations.

• Applied appropriate quality improvement processes, interacted cross-functionally with internal and external partners.

• Understood and applied a customer-focused quality methodology.

February 2007- June 2007: Eastridge Infotech, San Diego, California

Quality Assurance Engineer

• Lead SQE for CRM Production.

• Lead the test execution, and communication of defects and results for a Software Program to ensure reliable, easy to use and high performance products. Served as a single point of contact to R&D program teams, test and defect information. Provided process improvements to reduce test time and increase test coverage leading to increased customer satisfaction and loyalty.

• Acted as a Point of Contact for User Acceptance Testing

• Established relationships with business users to determine priorities

• Performed audits and reviewed test cases against High Level Design Documents

• Revised and modified/refined test cases to conform with current UI requirements

• Performed test procedures validation; analyzed results to ensure existing functionality and recommended corrective action

• Reported bugs using AXOSOFT

• Coordinated with developers regarding bug status and defects.

• Consulted with development engineers in resolution of problems.

• Maintained documentation of test results to assist in debugging and modification of software.

April 2000 –2006: Oracle Corporation, Santa Monica and San Diego California

Quality Assurance Engineer/Analyst 1-ProdDevr and Regression Test Engineer

• Developed an automated regression test suite for Oracle’s Activity-Based Management product that included 90% automated test scripts and 10% manual processes. Improved regression test time from 1 week to 1 day. Test script provided coverage for over 100 user screens, and 15 backend calculation processes.

• Developed automated test scripts to load all necessary dimensions, hierarchies and data as the basis for new product system testing. Improved turn around time for test preparation from multiple days to a couple of hours.

• Strong understanding of Quality Assurance principles processes and automated testing tools.

• Implemented automation design and execution of functional, regression, performance and scalability tests

• Reviewed product functional and technical designs as the basis for test plan creation.

• Developed automated test case documents from product requirement documents. Wrote test design specifications, test case specifications, test cases, executed test cases, maintained test logs, including the filing of bugs related to product issues and published test results. Extensive experience in verifying bug fixes.

• Detailed experience with front end user interface testing, and calculation engine processing.

• Database Administrator, Linux and Unix experience.

January 1995 – April 2000: Dynamic Home Care, Sherman Oaks, CA

Billing & Accounts Receivable Manager

• Responsible for all areas of analysis regarding billing & receivables

• Responsible for all aging reports

• Collection of accounts receivable

• Report & answer audited statements to insurance companies

• Contacting insurance companies including Medicare, Medi-Cal HMO, PPO to follow-up on claims

• Filing appeals as necessary

• Conduct computer/billing software training when necessary

1984 – 1986: Tarlac State University, Tarlac, Philippines

University Instructor

• Accounting • Auditing • Cost Accounting • Statistics

EDUCATION

• 2009 – UCSD Extension, San Diego, Ca

o Business Practices for Software Project Managers (Enrolled)

Includes basics of project selection criteria (financial and non-financial models); portfolio management (project alignment with core business); various approaches to software project planning, software project estimating, networks and scheduling, tracking and control, and technical and support processes.

• 2008 – UCSD Extension, San Diego, Ca

o Successful Software Requirement Analysis and Design

• 2007 – UCSD Extension, San Diego, Ca

o Successful Software Implementation and Delivery (currently enrolled)

Includes various software development processes, methodologies, software development, software testing and QA, and software release management, software implementation and testing stages, metrics collection for reworks and cost estimate; software quality assurance; and software version control.

• 2007 – American Society for Quality (ASQ)

o Certification for Software Quality Engineering

• 2000 – 2006 Oracle University, Oracle Corporation

• WinRunner/LoadRunner

• Oracle Database Administration

• Introduction to Oracle: SQL and PL/SQL

• Oracle iDS: Discoverers for Administrator

• January '98 – 2000 : UCLA Extension, 1010 Westwood, CA

• UNIX an Introduction: Introduction to Unix System Administration

• Windows NT 4.0

• Advanced C Programming

• C Programming

• JAVA Programming Fundamentals

• Database Processing - Fundamentals, Design & Implementation

• August '98 – January '99: Computer Learning Center, CA

• Programming with Microsoft Visual Basic 5.0

• Introduction to Computer Programming

• June 1996 – May 1997: West Valley Occupational Center, Woodland Hills, CA

• Medical Billing • Medical Terminology

• 1979 – 1983: University of the East, Manila, Philippines

• Bachelor of Science in Business Administration - Accounting

MEMBERSHIP/AFFILIATION

• Society for Software Quality (SSQ), San Diego Chapter

SALARY: (AVAILABLE UPON REQUEST)

REFERENCES : (AVAILABLE UPON REQUEST)

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