Human Resources Customer Service

Career Objective

To gain meaningful employment using the training, experience and knowledge I have acquired through my education and work experience.

Highlights of Qualifications

•Seven years experience as an Assistant Manager in an retail environment

•Diploma in Human Resources Management

•I take pride in having worked full time whilst going to school full time

•Management Leadership skills, Communication and People skills, Teaching skills and Organizational skills

•I have been recognized for being and exceptional team player, personable and highly motivated

•Punctual, reliable and honest

Skills Summary

Management and Leadership skills

•Recruitment activities; including screening resumes authorizing interview questions, conducting interviews, completing reference checks and hiring staff

•First hand experience with managing small teams and participating in committees

•Broad understanding of developing schedules

•Highly committed to resolving issues between staff members

Communication and People skills

•Assessing staff training needs and implementing required training

•First hand experience performing interviews

•Acknowledged for quickly responding to and rectifying customer complaints

•Highly committed to listening staff and co-workers, then working together to rectify any issues or problems

Teaching Skills

•Effective training of numerous staff members in Policies and Procedures of the organization and following through to ensure the success of training

•Commitment to training staff members on Health and Safety and ensuring that all information is up to date and accessible

Organizational skills

•Proven ability to file and complete numerous reports, invoices, work orders and employees information using numerical and alphabetical filings systems

•Creation and maintenance of systems for easy retrieval of information

•Compilation of weekly and monthly reports for upper management and Head Office

Education

Human Resources Management Diploma Edmonton, Alberta

Grant MacEwan College Received April 2008

High School Diploma Grande Cache

Received June 2000

Work Experience

Crossroads C&I

Fabricator October 2009- Present

•Training new employees on Department Procedures including filling out various work orders and inventory sheets

•Using Excel to schedule the work needed to be done for each departments

•Using Access to update Employee training records

•Quality control includes ; measuring custom pipe cover to guarantee it meets

the customer requirements and check paper work and cartons to assure that all is accurately filled out.

•Custom cutting and construction of pipe cover fittings made of various

insulation products

Work Experience in United Kingdom

•Bar maid- Barnsley Conservative Club September 2008-April-2009

•Catering assistant- Kendray Hospital November 2008-April-2009

•Janitorial services-Durty O’Dwyers November 2008-April-2009

•Administration (Temp)-ADECCO September 2008-October2008

Save-On-Foods

Gas Bar Assistant Manager May 2001 – Sept 2008

•In charge of all recruitment activities; including screening resumes, authorizing interview questions, conducting interviews, completing references checks, and hiring staff.

•Performance Management; including conducting employee reviews and staff discipline.

•Assessed staff training needs and implemented required training. Followed up to ensure success of training.

•Production of weekly and monthly gross reports

•Filing of gross reports, weekly, monthly paperwork, invoices; that where paid, invoices waiting to be paid and employees’ reviews

•Inventory control to gauge profit gain/profit loss

•Developing schedules.

•Ordering stock/invoicing.

•Customer service

•Responding to and rectifying customer complaints

•Accuracy of cash handling in a fast-paced environment

Volunteer Activities

St. Albert Roller Derby

•Member of the Board of Directors

•Helped developed the Policies and By-laws for the League

•Administration

-Developing the Orientation Package

-Taking Meeting minutes and distribute

•Skater Relations

-Welcoming the new members to the league

-Assure each has needed paper work/information

-First point of contact for concerns/questions

•Health and Safety Director

-Ensuring the new skaters’ insurance forms are accurately filled out

-Developed a spread sheet to contain all skaters’ emergency

and allergies information. I am responsible for ensuring that it is kept up to date and is in the firsts aid kit, so that in

case of emergency the information is readily available for the

the paramedics.

-Responsible for to have appropriate Insurance Claims Forms in the event of a skater being injured

E-Ville Roller Derby

•Media Committee member

•Welcome Wagon Committee member

•Bout Committee member

Grant MacEwan

•Committee member of the Human Resources Mentorship Program

•Member of the Student Advisory Program Committee (SPAC)

Grand Cache Swim Club

•Coached competitive swim team

References

Available upon request

Contact this candidate