Customer Service Manager
Resume:
Tatiane Bortoleto Peregrina
Kansas City, MO 64111
ltwgro@r.postjobfree.com
Tatiane Bortoleto Peregrina
Account Manager / Executive Assistant
Summary:
Tatiane is an account manager experienced in providing exceptional service to customers of reputable organizations. She has been responsible for conducting research, aiding in product development, and managing communications. She is multilingual in Portuguese, Spanish and English and her can-do attitude, paired with proven experience in international business, and an unparalleled commitment to exceeding client expectations, makes her a valuable asset for growth.
Key Responsibilities:
• Provide outstanding customer service
• Develop specialized customer service skills for international customers
• Assist clients, partners and executives in presentations, summarizing reports and creating documents
• Represent executives in meetings, seminars and conferences
• Manage and prioritize tasks
• Organize and maintain paper work
• Train new employees
• Plan new projects
Professional Experience:
Park University – August 2010 – May 2012
Graduate Assistant
Description: Assist students by monitoring progress and recommending next steps. Research topics and provide executive summaries to upper management to aid in improving the quality of education services.
INTL FC Stone Inc. – March 2010 – July 2010
Stock Broker Assistant
Description: Examine trends in the international exchange of goods and make recommendations to clients based on research and analysis of investment strategies. Execute orders on behalf of clients and manage correspondence and reports of compiled data.
Alcoa Aluminum Inc. – December 2005 – June 2008
Foreign Trade Analyst
Description: Classify products for import and export internationally and compile research and reports of trade data. Assist in identifying new procedures and methods in international trade and ensure International Trade Compliance. Respond to inquiries from customs brokers and freight forwarders and correspond with foreign vendors.
A Monte Verde Locações Ltda. – December 2003 – November 2005
Administrative Assistant
Description: Responsible for phone calls; customer service; purchase orders; payments of bills; correspondence; spreadsheets; filing; issuance of documents; planning and scheduling meetings and appointments; organizing and maintaining paper work; conducting research and circulating information using telephone, e-mail, letters and web sites.
Education:
Park University – August 2009 – May 2012
International Business – MBA Program
Faculdade Santa Marcelina, Sao Paulo, Brazil – Feburary 2004 – June 2008
Bachelor’s Degree in International Relations
Courses, Certifications & Activites:
• Course: Advanced Spanish
• Course: English as a Second Language (ESL), University Missouri-Kansas City
• Course: Young Entrepreneurs
• International Negotiation Certification
• Export Analyst Certification (ADUANEIRAS)
• Volunteer for teaching English to children
• Academic trip to Europe – Selected Students traveled around Europe to visit United Nations Agencies, International Chambers, Red Cross, Adam Smith Institute and European universities
• National Meeting of Students of International Relations (X ENERI)
• National Meeting of Students of International Relations and International Relations World Conference (IX ENERI)
Contact this candidate