Customer Service Sales
Resume:
ELENOIR MAE B. DOMINGO
Singapore 750324
(+65) 81636456
***********@*****.***
_________________________________________________________________
PROFESSIONAL SUMMARY
More than a year in Quality Department with the following competencies:
• Excellent communication skills in written and spoken English
• Efficient in monitoring all services and products-related
• Efficient in preparing and organizing daily, weekly, per pay period and monthly reports
______________________________________________________________________________
WORK EXPERIENCES
DOMICIL PTE., LTD
RETAIL EXECUTIVE (10 March 2012 – Present)
-Knowledgeable in SAP and Page maker.
-Responsible in tagging all sofas, accessories and case goods, as well as developing own base customers and contacts.
WHAT HE WANTS (MEN GROOMING STORE)
SALES MANAGER (6 August 2011 – 9 March 2012)
-Schedule, organize and direct assignments, as well as develop and implement sales employees performance evaluations and improvement plans.
-Provide a positive working environment and handle sales employees issues appropriately and in a timely manner.
-Responsible in achieving company’s sales goals and for contacting and ensuring that store supplies are sufficient.
INFONXX/KGB (INBOUND CALL CENTRE)
VOICE QUALITY MONITOR (April 2010 – 17 June 2011) (Promoted with additional responsibilities)
-Responsible in monitoring voice calls for both UK and Irish markets, as well as issuing Incident, Occurrence and Excellence Reports and filling for Vacation, Sick and Unpaid Leaves
-Responsible for assisting and helping agents in providing pleasant customer service and in any administrative tasks as needed
-Manage and drive through successful planning and execution of Christmas Party 2010.
SMS QUALITY MONITOR (24 August 2009 – 09 April 2010) (Promoted with additional responsibilities)
-Responsible in monitoring all SMS agents for both UK and Irish markets, as well as preparing and submitting all administrative tasks assigned (overtime hours, leaves, weekly reports, pay period and monthly reports)
-Responsible for doing the product monitoring (a day or two per week).
SPECIAL PRODUCTS AGENTS (04 Aug 2008 – 23 Aug2009) (Promoted with additional responsibilities)
-Responsible for testing new Products and services provided, processed UK and Irish SMS and took calls for UK special codes and international markets.
SMS BLENDED AGENT (19 May 2008 – 03 August 2008) (Promoted with additional responsibilities)
-Responsible in processing SMS for both UK and Irish markets, and taking calls for the UK market.
UK AGENT (31 July 2006 – 18 May 2008) (Lateral transfer with additional responsiblities)
-Responsible for taking calls for the UK market.
-Responsible in leading, managing and driving successful planning and execution of parties and team buildings.
US AGENT (16 January 2006 – 30 July 2006)
-Responsible for taking calls for US market.
CLIENTLOGIC/SITEL (INBOUND CALL CENTRE)
MCI CSR (30 May 2005 – 15 January 2006)
-Responsible for providing customer service to all MCI customers and documenting the details of conversation between the customers, as well as maintaining existing customers and developing new ones.
HOLLAND BLOOMS
TEAM LEADER CORPORATE ACCOUNT OFFICER (April 2004 – February 2005)
-Responsible in collecting all reports per week, updating and checking progress made by each Account Officers per week.
-Responsible in maintaining existing customers, as well as looking and developing new clients and.
-Responsible in leading and managing events, team buildings and trainings.
ACCOUNT OFFICER (March 2002 – April 2004)
- Responsible for maintaining existing customers, as well as looking and developing 50 clients per week for the company.
-Responsible in achieving revenue and profit targets.
M-TECH MEDICAL AND DIAGNOSTIC HOSPITAL
PT VOLUNTEER (August 2000 – March 2002)
- Responsible in all PT management for assigned patients, as well as documenting all changes per session.
__________________________________________________________________________________________________
SEMINARS ATTENDED
- Creative Thinking: Removing Barrier
11 Floor Accent Room, Tower 2 RCBC Plaza – 24 March 2011
- Know More_Motivation
11 Floor Accent Room, Tower 2 RCBC Plaza – 18 February 2011
- 2nd Floral Design Seminars and Workshop: A CHALLENGE TO CREATIVITY
Department of Soil, Quezon City – July 2004
- Development in Telemarketing and Actual Sales
Annabelle’s Restaurant, Quezon City – May 2004
- Making a Workable Work Plan During Telemarketing and Actual Sales Visits
Annabelle’s Restaurant, Quezon City – March 2004
- 1st Floral Design Seminars and Workshop: A CHALLENGE TO CREATIVITY
Celebrity Sports Club, Quezon City – June 2003
- Effective Tele-Marketing Techniques – Harry Pound
Philippine Westin Plaza, Roxas Boulevard, Manila – April 2003
ACHIEVEMENTS
- WSQ Provide Advice on Furniture Products
SFIC Institute, 62 Sungei Kadut Loop, International Furniture Centre, Singapore – 25 & 26 April 2012
- Perfect Attendance for 2010 (KGB Philippines)
- Quality Assurance Employee of the Month – September 2010 (KGB Philippines)
- Perfect Attendance for 2009 (KGB Philippines)
- Perfect Attendance for 2008 (KGB Philippines)
- UK 69 Employee of the Month – June 2007 (KGB Philippines)
- Perfect Attendance for 2006 (KGB Philippines)
- Excellence Award – 29 September 2006 (KGB Philippines)
- Champions Of Service – 5 October 2005 (Clientlogic/Sitel)
______________________________________________________________________________
EDUCATION BACKGROUND
Tertiary: PHILIPPINE COLLEGE OF HEALTH SCIENCES, INC.
1994 -1999
Bachelor of Science in Physical Therapy
Secondary: ASSUMPTION ILOILO
1990 – 1994
Primary: ASSUMPTION ILOILO
1984 - 1990
______________________________________________________________________________
PERSONAL INFORMATION
Date of Birth: 15 October 1977
Husband: Dounald Francis Domingo
Mother: Elvira B. Banico
Father: Abner A. Banico Sr. (deceased)
______________________________________________________________________
SKILLS
- Proficient with Microsoft Word, Excel and Power Point and Internet
- Team Player, organize, flexible and goal oriented
- Hardworking and responsible
Contact this candidate