Coustomer Service

Maricela Miranda

National City CA *****

Home: 619-***-****

*************@*******.***

Summary

Enthusiastic, resourceful and detail oriented professional with superior customer service skills. Team player who excels at meeting and exceeding expectations on a daily basis. Proficient with multiple software applications. Exceptional ability to process time sensitive projects in an efficient manner.

Pitney Bowes Customer Focus Self-motivated

LSAMS/AS400 Multi-tasking Team Player

Excel & Word Problem Solving Administrative Support

Professional Experience

Chase Home Finance - San Diego, CA 2003-2007

Operations Senior Specialist

Auditing of all in house checks, cashiers checks, and check requests

· Daily printing of over 2000 checks and 3000 check registers for morning pick-ups

· Close relationship with local bank in buying and canceling of cashiers checks

· Resolved numerous questions on all incoming and outgoing checks

· Handled administrative duties including copying, faxing, filing, journal entries, receiving cash and sorting department mail and overnight packages

· Strengthened teamwork wile increasing work performance

· Wrote all daily performances for future employees

· Always providing excellent customer service to all

· Training all new employees and temporary personnel in various duties

MCS Management Group - San Diego, CA 2000-2003

Shipping & Receiving

Processed daily incoming and outgoing mail

· Daily shipping of FedEx, UPS, Airborne, and all overnight couriers by cutoff time

· Sorted incoming mail and overnight packages

· Folded and Metered on Advance Pitney Bowes system

· Established a color code sorting system for faster service

· Spearheaded all new time sensitive projects

· Always demonstrating excellent customer service

· Trained new employees as well as temporary personnel in various duties

Hotel Del Coronado – Coronado, CA 1995-2000

Business Center

Handled daily incoming and outgoing packages for all hotel guest

· Ability to deal with all customers needs in shipping, receiving and placing special orders

· Daily shipping and receiving of FedEx, UPS, Airborne, and all other overnight couriers for hotel and hotel guests

· Sorted incoming mail and overnight packages by morning sorting

· Metered outgoing mail with Pitney Bowes Metering system

· Set up fax machines, copiers, and other business supplies for conventions

· Purchase office supplies and contract temps as needed

· Communicated well with staff and other departments to service our hotel guest in the best way that we could

· Always providing excellent customer service

· Trained new employees as well as temporary personnel in various duties

Retail Division

Tracked inventory and assisted with sales

· Met and exceeded monthly sales while managing inventory

· Creatively changed window displays and entire departments

· Introduced new materials to other departments for a better sales

· Promote and sell special hotel programs and gift

· Supervised retail stores as needed

· Performed well in all of the mystery shoppers test

· Always provided excellent customer service to all

· Trained and supervised all new employees

Training

Excel Intermediate and Beginning classes– New Horizons

Pitney Bowes Metering and folding training

Education

Diploma, Sweetwater High School – National City, CA

Certificate, Teller Training Institute – Chula Vista, CA

Awards and Recognition

Hotel Del Employee of the Month

MCS Employee of the Month

Chase Employee of the Month

Numerous Service stats

Awarded Perfect attendance for the year (several years)

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