Customer Service Administrative Assistant

Delfina Wu 415-***-****

*** ****** ******. #*, *** Haven, CT 06511 *******@*****.***

Job Title: Enterprise Accounting Software Support Engineer - CT

Summary of Qualifications:

•A strong team player; adept supporting team members to achieve professional goals

•Well-developed problem-solving, analytical, and decision making skills

•Detail-oriented and self-motivated

•Microsoft Word, Excel, PowerPoint, MS Outlook, Publisher, Internet researching

•Organized and efficient; skilled at managing multiple tasks with competing priorities

•Bilingual in Chinese - Cantonese / Mandarin

Education

ABA-Approved Certificate in Paralegal Studies, San Francisco State University,

San Francisco, CA

Fall 2010 G.P.A.-3.47 Dean’s List Recognition

Bachelor of Arts, Criminal Justice, San Francisco State University, San Francisco, CA

Spring 2006 G.P.A. - 3.66 Dean's list Recognition

Associate of Arts, Business Administration, City College of San Francisco, S.F., CA

Spring 2004 G.P.A. -3.38 Dean’s list Recognition

Professional Experience

Legal Assistant and Intake Coordinator, Law offices of Meisel and Krentsa (specializes in personal injury) San Francisco, CA 04/09-07/11

•Conduct telephone and in-person interviews with potential clients who are looking for help with distressing situations

•Explain agreement and persuade potential clients to sign agreement

•Evaluate insurance policy coverage, contact insurance adjusters, body shops, medical staff and clients to determine injuries relating to an accident

•Assist attorneys in collecting and reviewing information, such as employment, medical, and other records

•Claim medical payments, property damages and rental or loss of use reimbursements from insurance companies on behalf of clients

•Negotiate settlement with insurance adjusters

•Assist with the organization of case materials and attorney work product, including use of databases, and other computer-based technology

•Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system

Patient Services Rep, International Community Health Services, Seattle, WA 10/08-1/09

•Complete insurance and claim forms

•Hear and resolve complaints from patients and public

•Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments

•Perform administrative support tasks such as proofreading and operating calculators or computers to work with pay records, invoices, balance sheets and other documents

Administrative assistant, University of California, San Francisco, CA 01/06-07/07

•Compile, sort and verify the accuracy of patient data before it is entered

•Enter data into the Intensive Care Nursery (ICN) database system

•Find and retrieve information from files in response to requests from authorized users

•Obtain patient data from patients’ charts, doctors, nurses and patients

•Perform final check on all ICN patient charts after patient discharges

•Prepare and print daily, weekly and monthly confidential reports

Customer Service Specialist, Staples, San Francisco, CA 05/01-03/06

•Solicit sale of new or additional services or products

•Confer with customers by telephone or in person in order to provide information about products and services, to take orders and to obtain details of complaints

•Check to ensure that appropriate changes were made to resolve customers' problems

•Train new associates in procedures and policies

Volunteer Experience

Community Court Case Management Assistant, Seattle Municipal Court, WA 11/08- 01/09

•Arrange for medical, mental health or substance abuse treatment services according to individual needs or court orders

•Assist the Community Court Probation Counselor to identify social service needs

•Assist defendants prior to / after court as well as defendants from other court programs

•Plan and direct the maintenance, filing, safekeeping, and computerization of all municipal documents

•Refer, track and ensure enrollment/completions at community service sites and social services

•Work in the Court Resource Center (CRC) facilitating defendant linkages to DSHS, housing, mental health, chemical dependency treatment, and other services as necessary

Treasurer, Criminal Justice Student Association (CJSA), San Francisco State University 01/05-11/05

•Conduct fund-raisers to increase CJSA finances

•Perform basic bookkeeping activities such as complete banking transitions; collect, count and disburse money; and maintain financial records

•Cooperate with other student associations to organize fundraising events

•Manage special events such as fundraising dinners and sales

•Invite speakers in related fields to provide students information on career development

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