Quality Assurance
Resume:
NAGY MAKRAM SALIB
**, ******* ******, **********
Cairo - Egypt
E-mail: *****.*****@*******-******.***
Home: +2-02-224*****
Mobile: +2-012-*-*******
PROFESSIONAL AFFILIATIONS:
Member of the Egyptian Engineering Syndicate (joined 1986)
Member of QuEST Forum (Quality Excellence for Suppliers of Telecommunications) (joined 2005)
KEY QUALIFICATIONS AND ACCOMPLISHMENTS:
• Alcatel-Lucent Qualified Lead Auditor for TL 9000 & ISO 9001.
• Quality & Environmental Management System auditor for various Branches of Alcatel-Lucent Europe, Middle East and Africa (Egypt, Abu Dhabi, Qatar, Saudi Arabia,Tunisia,Morocco, Libya, Nigeria, Senegal, South Africa, Ghana, Spain, Lebanon, Kenya).
• Lecturing CSR (Corporate Social Responsibility) Audit course for Alcatel-Lucent Turkey.
• Alcatel-Lucent relay trainer for the following training modules: Quality concepts, ISO 9001: 2000 Requirements and, TL 9000 Requirements & Measurements.
• Lecturing ISO 9001:2000 Requirements training course for one Telecommunication Company in Egypt.
• Lecturing TL 9000 Requirements & Measurements training course for a Telecommunication Company in the Middle East.
• Preparing different types of companies for:
• Quality Management Certifications.
• Environmental Management Certification.
• Lecturing internal quality audit courses for 9 manufacturing companies in Egypt.
• Quality Management System auditor for various industries in Egypt and the Middle East.
• Applied FMEA (Failure Mode and Effective Analysis) for various industries in Egypt.
• Preparing production business plan for a manufacturing company in Egypt.
EDUCATION:
January 1998 Professional degree in Project Management the American University in Cairo (AUC), Egypt
November 1986 Bachelor degree in Mechanical Power Engineering, Helwan University
Graduation Project: Solar Energy: Design of Parabolic Trough Solar Collector with one axial tracking.
EMPLOYMENT RECORD:
May 1999 – Present Alcatel - Lucent
July 2009 - Present Alcatel – Lucent Europe Middle-East & Africa
Middle East & Africa Standards Support & Project Audits Manager
Scope of Work:
Coordinating and carrying out project audits focusing on quality assurance and standardization requirements:
1. Support the selection of projects to be audited
2. Verify process adherence following project management practice e.g. CIP (Contract Implementation Process), OLP (Opportunity Lifecycle Process), and PMP (Project Management Plan.
3. Check fulfillment of the Alcatel-Lucent quality requirements
4. Evaluate the results of the project audits
5. Verify corrective and preventive actions
Coordinate and support the preparation of internal / external audits for external certification (e.g. ISO 900 1/ISO 14001/TL9000).
1. Perform internal audits in support of external certification.
2. Coordinate and support the internal audit planning process.
3. Support the external audits.
4. Ensure adherence to the standard requirements
5. Evaluate the internal and external audit results and define improvement activities
6. Providing input for quality, process & tools improvement activities on regional and / or corporate level.
Supporting projects in Middle East & Africa in all aspects related to CCI (Customer Critical Issues).
January 2009 - July 2009 Alcatel – Lucent Middle-East & Africa
Middle East & Africa Quality Manager
Scope of Work:
Establish, implement & maintain Quality Management System in compliance with ISO 9001 for all Alcatel-Lucent Units in the Middle East & Africa.
Prepare and follow up Internal Audit Plans for all activities of Alcatel – Lucent Middle East & Africa.
Follow up the Management Reviews Meetings for all the projects in Alcatel – Lucent Middle East & Africa.
Follow up and Monitor the resolution of customer critical issues and their closing time.
Identify and monitor Key performance indicators (KPI) e.g. adherence to contract milestones, monitoring Customer Loyalty Index etc…
Analyze, compare and interpret the result of the stated KPI’s.
Monitor the result of the customer satisfaction survey and measure the level of customer satisfaction.
Follow-up improvement action plans as a response to customer satisfaction surveys.
Prepare training material & lecture on quality awareness for different functional levels of Alcatel – Lucent Middle East & Africa employees.
Supporting the projects (Middle East & Africa) in all aspects related to customer satisfaction, CCI (Customer Critical Issues) and Quality & Environmental Management systems.
December 2006- December 2008 Alcatel – Lucent Middle East
Middle East Quality Manager working on the following assignments:
Establish, implement & maintain Quality Management System in compliance with ISO 9001 for all Alcatel-Lucent Units in the Middle East.
Prepare and follow up the Internal Audit Plan for all activities of Alcatel – Lucent Egypt.
Participate in Management Review Meetings for Alcatel – Lucent Egypt.
Follow up and Monitor the resolution of customer critical issues and their closing time.
Identify and monitor Key performance indicators (KPI) e.g. adherence to contract milestones, monitoring Customer Loyalty Index etc…
Analyze, compare and interpret the result of the stated KPI’s.
Monitor the result of the customer satisfaction survey and measure the level of customer satisfaction.
Follow-up improvement action plans as a result of customer satisfaction survey.
Prepare training material and lecture on quality awareness for different functional levels of Alcatel – Lucent Middle East employees.
Support projects (Middle East Cluster) in all the issues related to customer satisfaction, CCI (Customer Critical Issues) and Quality & Environmental Management systems.
August 2002 Alcatel Trade International AG (United Arab Emirates) & Alcatel Egypt
Quality Manager working on the following assignments:
Set up and supervise measures of network performance for the customer and follow up field outages.
Identify and monitor quality of service indicators like adherence to contract milestones, reliability of equipment etc…
Analyze, compare and interpret the result of the stated quality indicators measures of network performance.
Monitor the resolution of customer problems and their closing time.
Set up and maintain regular contact with the customer by establishing regular meetings, presentation of progress and to generally advise the client in their approach to quality issues.
Send Quality Reports on a regular basis to the customer, and provide quality reports internally on all Alcatel products delivered to UAE. Provide information on demand to any relevant Alcatel entities.
Monitor the result of the customer satisfaction survey and measure the level of customer satisfaction.
Follow-up improvement action plans as a result of customer satisfaction survey done by Alcatel France
Maintain quality assurance system in compliance with ISO 9001:2000 for all activities in Alcatel Egypt.
Prepare & Perform Internal Audit Plan for all activities of Alcatel Egypt.
Participate in Management Review Meetings for Alcatel Egypt.
Measure the quality of the product and services by monitoring the result of the quality indicators for each Business Divisions & Product Categories.
Prepare training material & Lecture on quality awareness for different functional levels of Alcatel Egypt employees
Conduct site assessment for Alcatel Egypt Business Divisions
May 1999 Alcatel Egypt
Quality Manager & Management Representative working on the following assignments:
Establish, implement & maintain quality assurance system in compliance with ISO 9001for all Alcatel Egypt Business Divisions which include the following:
• Fixed Network Division (FND)
• Optical Network Division (OND)
• Mobile Network Division (MND)
• Services and Distribution Division (SDD)
• Transport Automation System Division (TAS)
Prepare & Perform Internal Audit Plan
Conduct Management Reviews Meetings.
Measure the quality of products and services by monitoring the result of the quality indicators for each Business Divisions & Product Categories.
Monitor the quality performance of Alcatel Egypt suppliers and subcontractors.
Prepare training material & Lecture on quality awareness for different functional levels of Alcatel Egypt employees
Follow-up the action plans for the customer satisfaction survey done by Alcatel CIT France
Conduct site assessment for Alcatel Egypt Business Divisions
March 1999 Mercedes-Benz Industrial J.V. in Egypt
Freelancer external quality system auditor worked on the following assignments:
Preparing the quality system audit plan according to ISO 9002 and VDA 6.1
Conducting the quality system audit plan
Preparing quality audit report
Suggesting the corrective actions needed to comply with ISO 9002 & VDA 6.1
1997-1999 Arthur Andersen, Egypt
Business consulting division, Senior Consultant, worked on the following assignments:
Implementation of ISO 9000 for: Iberna (manufacturer of household appliances), Pyramids medical supplies (producer of medical supplies products), Uncle America (food processing company), Pharana Ceramics (producer of ceramic tiles) manufacturing companies and Arab Contractors company in Egypt.
Implementation of TQM for Contact manufacturing company (manufacturer of electrical switches)
Lecturing on internal quality audit courses for: Iberna, Pyramids medical supplies, Pharana Ceramics, Uncle America manufacturing companies and Arab Contractors company in Egypt
Auditing quality system for different Arab contractor branches and management, Arab contractors Shipyards and Pharana Ceramics companies.
Business production plan for Comex industrial company (producer of door handle, furniture accessories, bathroom accessories)
1996 - 1997 Modern Building Carpentry Co. (MOBICA)
(Produces furniture & car seats)
Quality Assurance Manager, worked on following assignments:
Establishing, implementing & maintaining quality assurance system in compliance with ISO 9001.
Preparing the company for ISO 14000 certification.
1994 – 1996 International Center for Quality System (ICQS)
Quality Advisor, worked on following assignments:
ISO 9000 for Alu-Misr Co. (produces aluminum profiles), Kader Factory (Arab Organization Industries), Ceramica Cleopatra (producer of ceramic tiles), National Medical Industries (NMI) (producer of medical devices), GMC (manufacturer of household appliances and white goods), and Aircraft Factory (Arab Organization Industries) manufacturing companies in Egypt
Lecturing internal quality audit courses for Alu-Misr Co. (produces aluminum profiles), Kader Factory (Arab Organization Industries), Ceramica Cleopatra (producer of ceramic tiles), Aircraft Factory (Arab Organization Industries) manufacturing companies in Egypt.
1995 – 1996 ICL Egypt
Quality consultant to prepare companies for ISO 9001
1993 – 1994 National Engineering Industries Co. (FRESH)
(Manufacturer of household appliances) Irons Department
Purchasing Manager Worked on planning all the company procurement and for improving suppliers’ quality.
1991 - 1993 El Massala Co. For production of cable accessories
Production Manager, Worked on improving quality, increasing productivity and reducing costs.
1988 - 1991 National Engineering Industries Co. (FRESH)
(Manufacturer of household appliances)
Mechanical Power Engineer, worked on
Metal and wood industries as product manager,
Project department as project engineer,
Purchasing department as purchasing engineer
Maintenance & processing plastic machinery, plastic department as mechanical engineer
1987 Refcat Co.
(Manufacturer of household appliances)
Quality Control Engineer worked on, final inspection for the finished product
1987 Rada Research & Public Relations Co.
Marketing Research Field Manager, worked on supervising researchers and assisting in the research analysis
LANGUAGES Speaking Reading Writing
Arabic Excellent Excellent Excellent
English very good very good very good
TRAINING RECORD:
September 2011 Training course on Lean Six Sigma in ALU Web Based Training; passed the exam with score of 90%.
June 2011 Workshop for Process Improvement Plans, Standards Support and, Project Audits of Alcatel – Lucent EMEA. Vienna – three days.
April 2010 Workshop for Process Improvement Plans, Standards Support and, Project Audits of Alcatel – Lucent EMEA. Stuttgart – three days.
February 2010 Workshop for “Finance for Non Financials” (America-Mideast Educational and Training Services, Inc. (AMIDEAST)-Cairo) Three Days.
November 2009 Workshop for Standards Support & Project Audits of Alcatel – Lucent EMEA
Stuttgart – two days.
October 2009 Workshop for the Quality Auditors of Alcatel – Lucent EMEA
Stuttgart – three days.
July 2009 Second Workshop for the Quality Managers of Alcatel – Lucent EMEA
Madrid – two days
March 2009 Workshop for the Quality Managers of Alcatel – Lucent EMEA
Madrid – two days
December 2008 Organize and participate Workshop for the Quality Managers of Alcatel – Lucent Africa &Middle East to prepare the global certificate for ISO 9000.
Cairo – three days
December 2008 Organize and participate CIP, CCI & CSS trainings for Quality Managers & Project Managers of Alcatel – Lucent Middle East.
Cairo – one day
May 2008 Auditing Course for CSR Corporate Social Responsibility Audit – May 22-23, 2008 Alcatel-Lucent la Boétie Paris HQ
November 2007 Organize & participate Workshop & Internal Audit training for the Quality Managers of Alcatel – Lucent Middle East (Cairo – Three days)
June 2007 QuEST (Quality Excellence for Suppliers of Telecommunications) Regional TL 9000 Workshop in Düsseldorf on 19-20 June 2007
April 2007 Workshop for the Quality Managers of Alcatel – Lucent EUSO.
(Alcatel – Lucent Vélizy- France) - Three days.
March 2007 Workshop for the Service team Leaders Managers of Alcatel – Lucent Middle East. (Alcatel-Lucent UAE) - Two days.
October 2006 QuEST (Quality Excellence for Suppliers of Telecommunications) TL 9000 Workshop Paris October 4-5, 2006
November 2005 TL 9000 Quality System Requirements and Measurements Auditing Course – (Excel Partnership London – UK) Four Days
May 2005 QuEST (Quality Excellence for Suppliers of Telecommunications) TL 9000 Regional Conference Paris, May 11-13, 2005
July 2004 Training course on Introduction to the Alcatel GSM network / B7.
April 2003 Training course to be Alcatel relay trainer for the following training modules: Quality concepts, ISO 9000v.2000 Requirements and, TL 9000 Requirements & Measurements (Alcatel Headquarter - La Boetie-Paris, France) - Five Days.
November 2002 Training course on TL 9000 Requirements & Measurements (Alcatel Egypt – Cairo) – Three days.
August 2000 Training course on Introduction to Telecommunications (Alcatel Ireland – Cork) - Four days.
July 2000 ISO 9000:2000 Transition Auditor Training Course (BVQI – Egypt) – Two days.
October 1999 Workshop for the Quality Managers of Alcatel CIT foreign Subsidiaries (Alcatel CIT- Vélizy- France) - Two days.
June 1999 Presentation of various Alcatel products and systems (Alcatel CIT- Vélizy, Lannion and Villarceaux - France) - Eight days
December 1997 Lead Auditor Examination (following a five days course) organized by BSI.
May 1997 Environmental Management Systems (TÜV AKADEMIE) - 40 hrs.
June 1997 Training Course on Environmental Management (AUC, Cairo) - 48 hrs.
April 1997 Statistics for Managers (Hanns Seidel Foundation) -30 hrs.
May 1996 Training course on QS 9000 Quality System Requirements for Car Feeding Industries compared with ISO 9001 and how to apply FMEA for Car Feeding Industries (Daimler Benz Aerospace - Dasa Zert) - 35 hrs.
May 1995 Training course on Statistical Quality Control (SQC) (AUC), Cairo- 45 hrs.
April 1994 Training course on Quality Auditing on ISO 9000 series (APROMAC) -70 hrs.
June1991 Computer science (AUC & British Council) - 192 hrs.
October 1990 Workshop on Creative Problem Solving and Decision-Making (Middle East Advisory Group (MEAG)) – 35hrs.
June 1988 Plastics industries (Plastic Development Center), Victoria, Alexandria-105 hrs.
PERSONAL DATA:
Gender Male
Date & Place of Birth July 26, 1963 Cairo, Egypt
Nationality Egyptian
Marital Status Married with a kid
SPECIAL SKILLS:
Computer Windows XP, Word Processing, Spread Sheets, flow charts using Power Point and Harvard Graphics and Project Management software.
Hobbies Reading, Chess, Music, Squash.
REFERENCES: Available upon request.
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