Customer Service Manager
Resume:
CHESTER L. BAMMEL
Rocksprings, Texas 78880
e-mail ********@*******.***
OBJECTIVE: Position with a visionary company, committed to success.
QUALIFIED BY:
Extensive experience in product management, project implementation, data management, reporting and greenhouse production management, with responsibilities in product development, report writing, client support, team training and management, quality assurance, production planning, hard and soft goods purchasing and community education.
EXPERIENCE:
2011-Present Small Business Innovations, Inc.
A horticulture industry software development company specializing in nursery production and garden center software.
Responsible for training new clients on functionality of production module.
Responsible for ongoing support and follow up training.
Data maintenance and conversion of existing data from customer’s old system to the SBI system.
Onsite implementation planning and setup for new systems.
Design and lead development of new production modules within system.
Create help documents and release notes for new development.
2003-2011 The Corymb Group, LLC
A software development company; developers of Vericell Vision greenhouse production management software and custom application development.
Project Management, Implementation and Support
Responsible for pre-implementation requirements analysis, process studies and personnel interviews at new client sites.
Responsible for system setup, configuration and data conversion from existing software at new client sites.
Provide on-site, telephone and online training of client personnel.
Provide continuous remote post-implementation support for training, client issues, problem solving and data integrity.
Manage data utilizing Microsoft Office Suite and SQL Server Management Studio.
Test and assist in debugging new product development.
Serve as client liaison to the development team.
Advanced report design and customization utilizing Crystal Reports.
2002-2003 Ellison’s Greenhouses, Inc., Brenham, Texas
A more than thirty-year-old company, known for its production of quality retail florist and garden center products.
Operations Manager
Responsible for personnel in production, distribution, and maintenance.
Develop programs for introduction of new products to diversify product lines.
Develop and implement system for sales and production planning.
Create programs to train and educate team members to develop proficiency in cultural practices, and harvesting.
Re-organize team structure for efficiency and create job descriptions for new positions.
Purchase hard goods and plant material for both growing-on and resale.
2000-2002 Pacific Plug & Liner, Watsonville, California (Division of Smith Gardens, Inc.)
A new start production facility, specializing in propagation material for wholesale nurseries.
Grower Ready Product Manager
• Develop and maintain broker, sales representative, and customer relationships.
• Develop and expand offerings to include six complete product lines.
• Continually search for new and unique product offerings.
• Develop and manage all aspects of customer service, including order entry, invoicing, customer notification and follow up.
• Establish pricing and product offering for seasonal programs.
• Provide brokers with seasonal quotes and special quotes for key clients.
• Purchase all seeds and vegetative propagation materials.
• Represent the company at nationwide industry trade shows.
• Develop and publish promotional materials.
• Participate in company strategic planning meetings.
• Responsible for setup, implementation, and training for new production software system.
• Responsible for database maintenance and integrity.
• Develop and customize full array of Crystal Reports utilized in production and accounting.
1977-2000 Plants, Inc. / Color Spot Nurseries, Huntsville, Texas
Plants, Inc. was purchased by Color Spot Nurseries August 1, 1997. Plants, Inc. was a leading supplier of bedding plants and holiday crops to mass market retailers in south and central Texas, and a major plug producer, with nationwide distribution. Color Spot Nurseries is one of America’s largest nursery wholesalers in total size, specializing in bedding plants, holiday and pot crops, ornamentals, and Christmas trees.
Pre-finished Division Manager – Plants, Inc.
• Launched and managed a ‘spin-off’ division, responsible for all propagation, with special emphasis on providing propagation material for use within the company, and developing a market for sales and distribution of plugs via major industry brokers.
• Managed sales and customer service for plugs, increasing sales at an average rate of 45% per year.
• Managed shipping and distribution to accommodate efficient handling.
• Developed broker and supplier relationships.
• Purchased all seeds and hard goods for the division.
• Managed information systems for the division.
• Certified in Worker Protection Standards ‘Train the Trainer’ program.
• Trained company employees on Worker Protection Standards and equipment operation and safety.
• Member of company Quality Steering Committee with extensive training in Total Quality Management.
• Active in company’s strategic planning teams.
Planning Manager – Color Spot
• Assisted all five Texas facilities in the Southwest Division in production planning, including variety selection and scheduling.
• Responsible for establishing a plug plan for all Texas facilities, based upon their finished production plan.
• Acted as liaison between finished production facilities and the plug production facility.
• Responsible for scheduling and purchasing all cuttings, bulbs, rooted liners, labels, and hard goods for the Huntsville and Waller facilities.
• Responsible for new product introductions, as a part of the New Products Task Force for the Southwest Division.
• Responsible for implementing plug planning processes at Lodi, California, location.
• Installed and implemented new production software system at Lodi facility and trained personnel in use of the system.
• Worked with California, Washington, and Oregon facilities to develop plug plans from their finished production plans.
EDUCATION: Stephen F. Austin State University, Nacogdoches, Texas
1971-1975 Bachelor of Science in Forest Management, with option in Recreational Management.
Worked throughout college to pay for expenses.
ADDITIONAL INFORMATION:
• Spoken to professional groups and organizations on numerous occasions on industry related topics.
• Served nine years as horticulture judge at the Walker County Fair, and two years as horticulture judge at the Montgomery County Fair.
• Served as judge for state FFA finals.
• Served two two-year terms as president of church congregation.
• Served three terms as church elder with two years as head elder and vice-president of congregation.
• Chaired selection committee for calling of new pastor.
• Served three years as church education committee chairman.
• Taught Sunday school 18 years.
• Lay delegate to two district conventions of church body.
• Church choir director for seven years.
• Raised three children. Daughter is practicing veterinary medicine in San Antonio, Texas. Oldest son has marketing business specializing in 3-D computer animation. Youngest son is pursuing career in public relations.
• Enjoy photography, videography, computers, music, woodworking, and outdoor activities.
REFERENCES:
Professional and personal references available upon request.
Contact this candidate