Customer Service Management

Angela Gonzalez-Scrivner 954-***-****

***** ***** **** **** **.

Pembroke Pines, Fl. 33025

Email: **********@*****.***

AREAS OF EXPERTIS

Work Experience:

The Learning Experience, Boca Raton, FL.

Purchasing Agent/ Event Coordinator 2009-present

• Responsibilities for tracking, analysis and reporting of all purchasing data are fundamental to this position and will require the development of systems and infrastructure to execute.

• Purchasing programs must be designed to achieve our goals conceptually, operationally and financially.

• Forecast procurement needs.

• Build and develop relationships with key manufacturers, suppliers and team members

• Build collaborative relationships with the company’s management team and with other associates creating ownership on key initiatives across all functions and projects.

• Review quotations; negotiate prices, delivery terms with our manufacturers and suppliers.

• Prepare purchase requisitions, approve and issues purchase orders in accordance with company policy and negotiated terms and conditions.

• Manage vendor relationships and assist in building effective partnerships with manufacturers/suppliers.

• Initiate and design department policies & procedures in developing and implementing purchasing strategies for products.

• Responsible for planning, developing and buying materials, parts, supplies and equipment in a timely and cost effective way; timely manner while maintaining appropriate quality standards and specifications.

• Develop and review purchase requests and ensure authorization as necessary to facilitate the timely purchase of hotel supplies products.

Delta Light USA, Fort Lauderdale, FL

Event / Training Coordinator 2006-2009

.

• Developed, planned, marketed and executed events, meetings, tradeshows and incentive.

• Responsible for all aspects of event management, including site selection/contract negotiation, proposal planning, transportation arrangements, hotel attrition/cancellation negotiations, production of meeting materials, registration/database management.

• Managed event budgets ranging from $10,000 $200,000 while saving the company an average of 35% on Travel and Expenses (T&E).

• Coordinated multiple domestic and international events trade shows ranging from 100 to 500 attendees

• Worked closely with hotels and other vendors to ensure that all client requirements are fulfilled Coordinated multiple domestic and international events ranging from 100 to 300 attendees

• Networked with different organizations, national and international organizations to increase sales and promote our products.

Tutor Time , Pembroke Pines, FL.

Director 1995 - 2006

• Managed and motivated the preschool team over 20 staff, including hiring, firing, payroll, performance management, staff training and recognition duties

• Lead customer service contact for families in the preschool area, including answering questions, tours and other preschool communications.

• Acted as a liaison between the preschool and franchisee, communicating relevant information to.

• Monitored and analyzed the preschool budget on a weekly, monthly, daily basis.

• Plan and implement activities to meet the physical, emotional, intellectual and social

needs of the children in the program all in a safe and loving environment.

• Provided weekly and monthly schedules of activities

• Developed culturally appropriate programs and activities

• Established policies and procedures including acceptable disciplinary policies

Education:

• A.S. in Business Management: IRSC Indian River State College, Fort Pierce, FL 2004

• Bachelor of Science in Education Early Childhood Education: Treasure Coast College, Fort

• Pierce, Florida 1996

Reference:

Will be furnished upon request

Contact this candidate