Administrative Assistant/Customer Service

Julie L. Iliff

**** ******* ******

Tazewell, TN 37879

Phone: 606-***-****

Email: *****.*****@*****.***

WORK HISTORY

January 2007 - September 2010

Administrative Assistant to the Senior Associate Dean, DeBusk College of Osteopathic Medicine

Managed all aspects of day-to-day operations in the office of the Senior Associate Dean (External Affairs Department). These responsibilities included, but were not limited to: Maintaining the associate dean’s schedule; Working with various entities (mainly hospital and health clinic administrative offices) to schedule/coordinate presentations made by the associate dean, which were geared toward securing affiliation agreements for their organization to serve as rotation sites for DCOM medical students; Corresponded daily with members of numerous local, state, and national board associations, of which the associate dean was a standing member; Secured all aspects of travel arrangements for the associate dean, as well as completed all forms required for such travel (i.e. requests for travel approval and expense reports); Created and maintained files containing the associate dean’s records of state licenses, DEA and NPI numbers, as well as various other certifications, i.e., ACLS (advanced cardiac life support) and PALS (pediatric advanced life support) and tracked these certifications to ensure they remained current; Tracked associate dean’s annual CME’s (continuing medical education units) to ensure compliance with requirements for maintaining D.O. licensing; Maintained database and scheduling process for DO and PA programs’ state and national meetings attended by selected faculty and/or staff; Assisted in the appointment process for adjunct faculty and preceptors by processing appropriate background checks and license verifications; Created files on potential adjunct faculty for review by department chairs prior to official appointments; Generated and distributed adjunct faculty appointment letters and certificates following official appointment; Maintained an adjunct faculty database by adding new adjuncts, and following same initial process for re-appointments to remain on the database. Assisted associate dean in formatting exam items for submission to examination services department; Assisted examination office with receipt of exams from students whenever needed; Monitored departmental budget to ensure budget lines remained at appropriate levels; Ordered/maintained office supplies; Assisted other administrative assistants with phone coverage and overflow work as needed.

September 2002 - January 2007

Administrative Assistant, President’s Office, Union College

Responsibilities included assisting in the coordination of Board of Trustees meetings, preparing confidential materials associated with such meetings, and assisting in the planning/coordination of various other campus events; utilizing the internet for the purpose of research, submission of various state and federal forms, and securing travel/hotel arrangements; Creating and maintaining databases and spreadsheets for various mailings for recurring events, and also designing and preparing invitations for those events; Other duties included the use of a multi-line telephone, creating/maintaining filing systems; ordering/maintaining office supplies; scheduling appointments; greeting/directing visitors.

February 2001 - April 2002

Human Resources Administrative Specialist II, College of Charleston

Primary responsibility was for all aspects of the confidential Employee Performance Management System regarding approximately 1,200 state employees. This included preparing all memorandum pertaining to state evaluations; assisting supervisors with the methods of rating employees; calculating state merit increases; reviewing completed evaluations to ensure South Carolina state guidelines were met; maintaining state position description files; Maintaining state employee profiles on all college personnel. Equal responsibility was given to preparation of employment/salary verification requests. Other duties included hand-delivering confidential materials to other departments on campus as required; Assisting front desk receptionist with phone coverage during peak hours; maintaining/ordering office supplies.

September 1999 - February 2001

Assistant Office Manager, AAPS Systems

Primary responsibilities included preparing confidential customer contracts; Monthly invoicing of customer accounts; Maintaining customer files; Served as a liaison between customers and the alarm monitoring station located in New York.

April 1996 - September 1999

Produce Manager, Save-A-Lot Grocery

Responsibilities included ordering, preparing, and displaying fresh produce; preparing all departmental reports, and supervising an assistant in all aspects of these responsibilities.

COMPUTER SKILLS

Proficient in the use of Microsoft Word, Outlook, PowerPoint, Excel, and Access; HRIS (Human Resources Information System); Premiere Billing software; Other Microsoft programs used less frequently include Publisher and Project; Proficient in the use of numerous copiers and fax machines, as well as various other software programs.

EDUCATION

Graduated Middlesboro High School in 1985; Two semesters of general study at Southeast Community College, Middlesboro, Kentucky

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