Customer Service Data Entry

MIRIAM N. GADDY

*** ********** **. #***, ********** TX 75081

214-***-**** • ********@*****.***

OBJECTIVE

Seeking a career opportunity with a stable and growing medical facility were customer interaction, insurance verification and computer skills can be effectively utilized, allowing the opportunity for advancement, growth and education.

EXPERIENCE

Instructional Assistant

September 2010-June 3rd 2011 (PART-TIME)

RICHARDSON INDEPENDENT SCHOOL DISTRICT(PACE)

Responsibilities include, Supervision and ensuring the safety of all students, Check in students, keep attendance, distribute snacks, assist students with homework, review curriculum weekly, facilitate students during educational centers and create lesson plan for specialized class.

Certified Pharmacy Technician CPhT

OCTOBER 2009 TO JULY 2010 (CONTRACT)

Medix Staffing (Prime Therapeutics Mail)

Responsibilities include, data entry of prescriptions using AS400 and RX Express and assisting in the pharmacy packing area when needed.

Certified Pharmacy Liaison

October 2007 to June 2008

The Corner Pharmacy, Addison, TX

Responsibilities included, scanning and faxing prescriptions and patient documents, interacting with orthopedic surgeons, physicians, nurses, surgery center staff and patients to ensure that patients receive their prescribed medications prior to leaving the surgery center. The job also required, contacting insurance companies and adjusters for insurance verification, prior authorizations and appropriate information as well as documenting, filing and following up with patients and their families to ensure that their pharmacy service at the surgery center was satisfactory.

Head Certified Pharmacy Technician

April 2002 to January 2008

Wal-Mart Pharmacy, Richardson, TX

Responsibilities included, scanning and inputting and filing prescriptions, as well as counting, labeling and mixing medications for patient dispense. Contacting physicians for verification of prescriptions, medicare and prior authorizations for patients medications. Contacting varies insurance companies for claims assistance and the

status of medicare, medicaid and prior authorization claims for patients prescriptions. Assisting the pharmacist in training and supervising technicians and cashiers when needed. Maintaining inventory control, order processing for overnight shipments and medication returns; as well as assisting the OTC manager in maintaining over the

counter supplies and counts, all while helping to maintain a safe and friendly environment for customers.

Certified Pharmacy Technician

December 1998 to March 2002

Advance Rx, Richardson, TX

Responsibilities included, inbound and outbound physicians calls regarding patient prescriptions, maintaining faxed documents by scanning them into the system and forwarding them to the correct departments. Responsibilities also included filing, keeping up with the status of documents, data entry, claims verification, filling and labeling prescriptions for mail preparation.

Infant and Toddler Child Care Provider (Full -Time)

June 1997 to December 1998

Tutor Time Learning Center, Dallas, TX

Responsibilities included, providing a safe and loving environment for children ages 6 weeks to 24 months.

Pharmacy Technician (Part-time)

August 1993 to July 1998

Drug Emporium, Dallas, TX

Responsibilities included, data entry, contacting physicians for verification of prescriptions, inventory control, filing prescriptions, sales, customer service and assisting the pharmacist in filling prescriptions, helping to maintain a neat and clean work station; as well as assisting in other departments of the store when needed.

Child care Provider and Floater (Part-Time)

July 1996 to June 1997

Kreative Kids Academy, Dallas, TX

Responsibilities included, office filing, answering phones and the supervision of children 6 weeks to 12 years of age when needed.

EDUCATION

Townview/Health Magnet High School, 1996

Dallas, TX

High School Diploma

Dallas County Community College District

Dallas, TX

Continuing Education Health/Medical Profession

RELATED COURSEWORK

Medical Terminology, Computer Applications Medical Law/Ethics for Medical Office, Anatomy and Physiology, Phlebotomy I and II.

INTERESTS

My work interests include, insurance and claims verification, problem solving, trouble shooting, multitasking, advancing my computer knowledge and skills, continuous growth, customer service and a willingness to learn.

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