walter ramirez
Resume:
WALTER RAMIREZ
***********@*****.***
OBJECTIVE
A chance to take part with ambition of greatness with this company and fulfill any obstacles with
Professionalism and team work
EDUCATION
The University of Phoenix El Paso, Texas
January 2004-dicember 2006
Media publishing Overall GPA 3.0/4.0
El Paso Community College El Paso, Texas
March 2001-April 2004
Completion in illustrative Photography
Universidad Autónoma de Chihuahua campus Juárez Juárez, México
August 1996-December 2000
Incomplete Certificate (Cardex)
EXPERIENCE
Verizon Wilreless
(Seasonal Job) Nov 2008-Jan 2009 El Paso Texas
• Customer service rep.
• General Greater
Affina Inc. El Paso, Texas
Oct 2007-Aug 2008
• Customer service technician
• Billing and Sales service
• Verification on account status upon disconnection
• Reviewing and changing services on accounts
AT&T Internet services El Paso, Texas
March 2007-October 2007
• Customer service technician
• Helping customers in installing dsl high speed internet services
• Guiding customers in trouble shooting DSL services
• Handling irate customers and disarming call flow
EchoStar (Dish network satellite services) El Paso Texas
January 2006 – March 2007
• Spanish sales inbound
• Customer service technician 2nd level
Dillard’s Inc. El Paso Texas
Aug 2003-January 2006
• Retail Associate
• Stock clerk
SKILLS
• Bilingual in English, Spanish and Spanish sign language
• Proficient in Microsoft Office, Adobe Acrobat, Internet Explorer, Firefox, Ableton Live
• Knowledge of Windows NT, 2000, XP, Vista and Windows 7
• Ideal communication and teamwork skills
• Great skills in guiding and floor walking newcomers in training
ACTIVITIES AND AWARDS
• Best Customer Service award 6 times in arrow from March through August 2008
• Best Customer Service in survey July and August 2007
• 2nd rank in September, October and December for sales overall in company
• Guitar Teacher
• Evangelic coordinator (3 years)
• Bible preacher (9 years)
• Catholic pastor (4 years)
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