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Customer Service Assistant

New York, NY, 10027
August 28, 2012

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LaToya Brown

*** West ***th Street, New York, NY 10027 • Phone: 212-***-**** Cell 917-***-****

• E-Mail:


Borough of Manhattan Community College, New York, NY

Major: Liberal Arts

Candidacy for Associates of Art


2011-Present Animal Medical Center, New York, NY

Call Center Specialist/Receptionist

• Meet, greet and provide superior customer service to clients, patients, staff and referring veterinarians in person and by telephone. Facilitate communications between veterinarians and clients.

• Meet, greet and direct clients and visitors

• Answer phones and direct calls from clients and referral veterinarians

• Update clients with status reports and patient information

• Document/process client communications

• Provide guidance and consultation, triage calls effectively

• All other duties related duties as assigned

2008-Present LISCR, LLC, New York, NY

Mortgage/Deletion Coordinator/Receptionist Back-Up

Distributes information about deleting vessels with regional offices

Issues Permission for Transfers, Certificate of Ownership, Encumbrance and

Cancellation Certification

Update clients and LISCR regional offices on outstanding requirements to complete

Deletion process

Coordinate closing arrangements with nautical inspectors, clients and regional offices

Generate and distribute deletion settlement sheets

Monitors registration fees

Create vessel deletion file

Enter/maintain vessel deletion particulars in LIS electronic database system

Inform classification societies about stricken Liberian vessels

Receptionist/Administrative duties: greet guests, sign packages, prepare invoices, schedule

Conference room, order car service, order breakfast, lunch, order supplies

2004 - 2007 Argent Mortgage Company, LLC, White Plains, NY


Clear conditions in the file.

Verify consistency and accuracy of information in the file.

Input information into loan origination system.

Perform a complete credit analysis to determine program eligibility,

Perform a complete analysis of all documents in the file, including but not limited to application, all bar documents, title and appraisal.

Assist Account Managers and Funders with clearing conditions and stipulations.

Approve or suspend loans in accordance with Argent policies and state and federal regulations.

Keep an updated ledger of file status.

Maintain positive relations with brokers and employees within Argent.


Review loan packages to ensure their completion, and adherence to specification.

Proofread documents for duplications and other inconsistencies.

Perform preliminary audits on data received from the Title companies.

Compare and verify information from the originating loan system.

Follow up and complete borrower income verification.

Collate and maintain closed loan files.

Initiate and monitor the delivery of loan packages to closing agents.

Process and monitor client wire transactions.

Interface with Title companies regarding loan requests to be terminated and funded.

Update Wetline files.

2000-2004 SFX, New York, NY

Media Coordinator

Provided administrative support for Senior Vice President and Executive Assistant.

Researched client-related news articles, advertisements and web postings.

Compiled client information packages for senior level staff.

Maintained client video-transferring files from beta to VHS and Compact Disc.

Maintained client spreadsheets and data files.

1993-2000 Leboeuf, Lamb, Greene & Mc Rae, New York, NY

Librarian Assistant

Responsible for maintaining corporate, tax-related documentation

Maintained legal reference resources, and requisitioned supplies.

SKILLS Microsoft for Windows XP, Microsoft Office Suite, including Excel and Outlook, Empower Software, Lotus Notes and Internet Explorer. Strong writing and oral skills and am detail oriented, well organized, self-motivated, with superior customer service skills, and type 55wpm.

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