Customer Service High School

Nellie D. Terrazas_______ **************@**********.***

**-*** ***** **** *** Apt #22 Palm Desert CA, 92260 PH: (760)619-745

JOB OBJECTIVE________________________________________________________________________

To obtain a position utilizing my knowledge, skills, and experience acquired through course work while contributing to your company’s goals and objectives.

EDUCATION __________________________________________________________________________

SBBCollege Palm desert, CA Graduated 7/11

Associate of Science Criminal Justice

Courses:

• Legal Ethics Criminal Law

• Criminal Procedure Criminal Justice Administration

• Criminal Investigation Intro to Law Enforcement

• Criminology Introduction to Security

• Introduction to Corrections Case Report Writing

• Emergency Procedures Computer Concepts

Indio high school Indio ,CA Graduated 6/07

HIGHLIGHTS OF QUALIFICATIONS _________________________________________________________

• Recent completion of a Criminal Justice program

• Bilingual: Speak English and Spanish

• MS Office: Word, Perfect, Excel, and Outlook

• CPR/first aid certified

• Seven years Customer Service experience

WORK EXPERIENCE ____________________________________________________________________

Operation safe house of the Desert 73535 E.Lynn St. Thousand palms CA 92276

04/11 - Present PH: 760-***-****

Position: Youth counselor/ (Duties): Intake & departure paperwork, call & collect weekly payments, faxing, filling out donation forms, daily reports, answering phone calls, planning activities for youths, preparations of meals, dispenses medications, training of new employees/ training interns.

Lowes 35900 Monterey CA, 92211

09/09-03/11 PH: 760-***-****

Position: cashier-greeter/ (duties): provide excellent customer service, answer phone calls, greet customers, take payments, and check out customers at the register, set up deliveries. And prevent against theft.

Canton Bistro 79405 Highway, La Quinta, CA 9225

07/07-09/09 PH: (760) 771- 9129

Position: Host-Busser-Waitress/ (duties): provide excellent customer service, answer phone calls,

Take orders. Resolve issues, pack food, keep station neat and stocked.

Fashion Bug 78870 Highway 111, La Quinta, CA.

05/06- 07/07 Tel: 760-***-****

Position: sales associate/ (duties): keep store neat and organized, pricing, assist at the register, prevent theft, and provide excellent customer service. Except payments, provide refunds.

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