Assistant Customer Service

Alfred E. Williams *******@*******.***

*** ******** *** ****: 651-***-****

Farmington, MN 55024 Mobile: 651-***-****

OBJECTIVE: An opportunity to use all of my experiences and abilities to assist my employer in their endeavor to anticipate, meet and exceed the needs and responsibilities of their clients.

EDUCATION: Inver Hills Community College Inver Grove Heights, MN Associate Science Degree, Paralegal, ABA approved program.

EXPERIENCE:

Meagher & Geer Minneapolis, MN 08/10 – Present

• Case Assistant

• File Organization

• Collect and organize exhibits for Briefs

• Prepare Correspondence for letters to opposing Counsel

Advantage Litigation Minneapolis, MN 4/2011 – 8/2011

Paralegal

• Scanning

• Document Coding

• War room setup and breakdown

• Editing video depositions

Robert Half Legal Solutions Minneapolis, MN 03/2011 – 03/2011

Paralegal (Temp at MoneyGram International)

• Document review

Robert Half Legal Solutions Minneapolis, MN 11/2010 – 02/2011

Case Assistant (Temp at RBC Dain Rauscher)

• Prepare documents for response to Subpoena requests

• Prepare documents for response to Document Requests

• Database management

• Organize files

Blondie’s Tavern Farmington, MN 08/2010 – Present

Cook

• Prepare meals per customer’s requests

• Maintain kitchen equipment

• Maintain portion controls

• Host Texas Hold’em Tournaments

Robert Half Legal Solutions Minneapolis, MN 06/2010 – 06/2010

Case Assistant (Temp at RBC Dain Rauscher)

• Prepare documents for response to subpoena requests

• Prepare documents for response to Document Requests

• Database management

• Organize files

Robert Half Legal Solutions Minneapolis, MN 04/2010 – 05/2010

Case Assistant (Temp at Nilan Johnson & Lewis)

• Prepare Witness Kits for Deponents

• Prepare document request letters

• Database management

• Organize files

• Maintain and update trial notebooks

Robins Kaplan Miller & Ciresi Minneapolis, MN 09/2007 - 03/2009

Case Assistant

• Prepare Witness Kits for Deponents

• Prepare exhibits for trial

• Database management

• Organize files

• Upload documents to assigned case pages

• Document coding

Robert Half Legal Solutions Minneapolis, MN 01/2007 - 09/2007

Case Assistant (Temp to hire at Robins Kaplan Miller & Ciresi)

• Prepare Witness Kits for Deponents

• Prepare exhibits for trial

• Database management

• Organize files

• Maintain and update trial notebooks

• Upload documents to assigned case pages

Ramsey County Workforce Solutions, St. Paul, MN 06/2006 -11/2006

Employment Guidance Counselor Aide I (six month Temp Assignment):

• Maintain counselor’s clients databases

• Schedule meetings for counselors

• Schedule medical evaluations for clients

• Prepare and distribute transportation (bus cards, gas cards) to clients

• Arrange translators for non-English speaking clients

Esquire Group, Minneapolis, MN 04/2006 - 06/2006

Paralegal (Temp Assignment with TCPT)

• Database file management

• Scanning

• Process invoices for payment

Merchant & Gould, Minneapolis, MN 03/2000 - 06/2005

Facilities Assistant (Case Asst., Scanning Specialist, Records Specialist)

• Process invoices for payment

• Prepare weekly and monthly reports

• Budget management

• Scan legal documents and electronically store

• Train Secretaries to scan legal documents

• Prepare documents for transfer form firm to clients or another firm

• Prepare documents for withdrawal of clients through USPTO

• Insure vendors met contractual obligations

• Review bids for outsourced jobs

Quorum Legal Services, Minneapolis, MN 02/1997 – 02/2000

Document Coder (3M Litigation Support Department)

• Document coding

• Maintaining document coding logs

• Quality control inspections of outsourced copy jobs

• Train new coders

• Other duties as requested by Attorneys

Gopher State One Call, Mendota Heights, MN 03/1992 - 01/1997

Answering Attendant

• Answers inbound from customers who plan to do some digging

• Coordinate with utility companies to get their underground lines marked

• Assist other attendants with customers

• Assist other call centers with calls after hours and on holidays

• Train new attendants

Skills and Software:

Telemarketing Time Management

Microsoft Office Suite Direct Marketing

Clearwell Pre-Trial Discovery

Sales Litigation Support

Concordance Trial Preparation

Summation Document Coding

Customer Service Document Review

IProLaw Trial Director

References available upon Request

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