Customer Service Rep
Resume:
Amanda Wooldridge
Arnold, MO ***10
**********@*****.***
Qualifications
• Competent working with multiple organization levels to resolve client concerns.
• 7 years of providing strong customer service.
• Proficient with Microsoft office package.
• Superb organization, communication and typing skills.
Experience
The Millennium Group 8/2011 – Present
BCR – Billing Conversion Representative
• Transfer and create billing accounts from an old system to a new updated system
• Relate multiple home, fire, and auto policies together
• Communicate with my Team Lead to get feedback on better ways to get through errors
La Petite Academy 4/2010 - 8/2011
Assistant Teacher (Pre-Kindergarten), Lead Teacher (School-Age)
• Plan and implement a program that follows the approved curriculum standards, goals and objectives.
• Provide enrichment events and activities related to curriculum.
• Communicate assignments and objectives to students in a well-organized manner.
• Monitor and assess student progress in order to provide feedback on a regular basis to students, their parents and administration.
Convergys 12/2009 – 4/2010
Technical Sales Agent
• Provide customers with technical troubleshooting assistance on product usage.
• Navigate through computer systems to access customer information and troubleshooting procedures.
• Greet customers in a courteous, friendly, and professional manner.
• Confirm customer understanding of the solution and work to retain business with AT&T when appropriate.
• Communicate effectively with teams in the program to ensure high quality and timely expedition of customer requests.
IHOP 08/2007 – 12/2009
Waitress
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Aquacare Pool & Spa 08/2004 – 05/2007
Receptionist/Secretary
• Prepare and manage correspondence, reports and documents.
• Handle incoming mail and other material.
• Liaison with internal and external contacts.
• Manage front office and inventory while scheduling client contacts.
Education
Fox Senior High School - Diploma
-FBLA (Future Business Leaders of America)
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