Front Office Supervisor

Nathaniel George Booker

**** *** **.

Bellwood, IL 60104

********@*****.*** / 708-***-****

Objective

To enhance my skills and talents that I may progress in a well established company. To utilize my strong administrative, organizational and team leadership skills to benefit a high-energy company.

Professional Qualifications

Possess the ability to build strong customer/client relationships through cooperation, communication and attention to customer needs and requests. Have a strong attention to detail and a desire to promote the company that I work for through enthusiasm and regard to the company policies and product. Also possess training and experience in instructing others, customer service, and effective communication.

Professional Experience

Proviso Leyden Council for Community Action, INC. (Maywood, IL)

March 2003 - August 2004

Assistant to Family/Community Outreach Resource Developer

Facilitate community meetings, Complete and distribute weekly Project Vote Report, Manage daily operations of youth development program,

Arrange, conduct, report distribution for Project Vote meetings

May 2009 (rehired)

(Funding for program cut as of July 1, 2009)

Illinois Department of Human Services TeenR.E.A.C.H. Program Coordinator

Proviso Township High School District #209 Site Manger

Chair Township Community Advisory Council

Advisor for Youth Leadership Council

Interview, Employment, Training, and Management of staff

May 2008 - August 2008

InterContinental Chicago (792 rooms)

Front Office Night Supervisor (Summer Position)

Front office accounts management, Hotel communications management, Guest relations management, hotel staff management

October 2007 - March 2008

Sheraton Downtown Nashville (478 rooms)

Front Office Supervisor

Manage front office agents to ensure guest satisfaction, Review hotel accounts and agents data/paperwork, Create improvements to increase CSI scores, Coordinate departmental meetings, Interview, Employment, Training, and Management of staff

March 2007 - October 2007

Comcast Communications (Nashville,TN)

Customer Account Executive

Account explanations and adjustments, Troubleshooting with, video/CHSI/CDV problems, Sales with video/CSHI/CDV

Train and shadow new team members

August 2005 - February 2007

Gaylord Opryland Resort & Convention Center (2,881 rooms)

Front Office Operations

Credit card authorization coordinator, Guest satisfaction relations

Account adjustments, Arrival and departure relations, Group block coordinator

March 2003 - March 2004

Proviso Leyden Council for Community Action, INC. (Maywood, IL)

Assistant to Family/Community Outreach Resource Developer

Facilitate community meetings, Complete and distribute weekly Project Vote Report, Manage daily operations of youth development program,

Arrange, conduct, report distribution for Project Vote meetings

Education

Tennessee State University

Psychology (B.S. Fall 2008)

Nashville, TN

Proviso West High School

Hillside, IL (Graduated 2003)

Technical Skills

Microsoft Office – Custom Systems Integration - Opera – LMS/Athena - Hilton Property Management System - Comdata - TheSource - Galaxy – Lightspeed – Ecornerstone – Adobe InDesign

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