Manager Customer Service

Michael Astore

********@*****.***

** ********** **. *: 732-***-****

Freehold, NJ 07728 C: 732-***-****

EMPLOYMENT

K-Mart, Division of Sears Holdings Corp,Avenel,New Jersey

Assistant Store Manager

April 2010- Present

• Implement and oversee daily operations of 100,000 square foot store

• Assist in leading store to achieve sales goals

• Execute and maintain the highest customer service standards

• Uphold company standards for merchandise presentation

• Effectively communicating company vision and strategy to all associates and management team

• Ensure compliance with all HR policies and procedures

• Control shrink results

• Maintain accurate inventory levels

• Control expenses

• Recruiting, interviewing, and hiring for hourly and salaried associates

• Oversee compliance to all guidelines involved with loss prevention, safety, and cash handling

The Christmas Tree Shops, Division of Bed Bath & Beyond,Springfield, New Jersey

Operations Manager

July 2009-April 2010

• Monitor store and safety conditions

• Created appropriate schedules based on business needs

• Maintained payroll budgets set by corporate guidelines

• Protected and maintained company assets

• Executed and upheld strict inventory standards

• Set the standards that provide for a positive, safe and exciting store environment

• Oversaw physical inspections to ensure compliance with OSHA regulations

Cohoes Fashion’s, Division of Burlington Coat Factory Elizabeth, NJ

Store General Manager

2004-April 2009

• Led staff of 70 employees including management team (receiving, operations, departments, etc.), sales and stock associates of 75,000 square foot store

• Controlled payroll budgets and operating expenses

• Accountable for achieving sales and profit objectives

• Maintained loss prevention standards to control shrink

• Oversaw merchandise presentation; knowledge of visual standards and techniques

• Responsible for human resources functions including recruiting and hiring the most qualified candidates

• Implemented and upheld corporate policies and procedures

• Challenged and motivates large staff; serves as role model for staff

• Managed workforce time and productivity to maximize results

Forman Mills Inc. NY/ NJ/ PA

Store General Manager

2002-2004

• Organized and directed daily activities including all operations, merchandise and personnel functions for locations over 50,000 square feet

• Trained managers and associates to ensure that position functions were performed in accordance with company policies and standards

• Evaluated the condition of the stores on a daily basis and set daily goals

• Controlled costs by monitoring optimal use of staff, supplies, and utilities

• Ensured effective customer service

• Audited operations controls to ensure that policies were followed

• Communicated policies, procedures, advertising and all other pertinent information to staff

• Developed and led a motivated staff to achieve sales and profit goals while controlling costs and preparing for the future

Conway Stores Inc. New York, NY/ NJ/ PA

District Manager and Store General Manager

1985-2002

• Directed daily management and operational functions for multilevel operation of $6-$28 million dollars at various locations from 25,000 to 100,000 square feet

• Effectively hired, trained, and supervised managers, sales associates, cashiers, security personnel, receiving staff, and maintenance personnel

• Supervised and motivated management and staff into a cohesive productive team.

• Provided Human Resource management

• Organized and executed the display, signing and pricing of regular, promotional, and seasonal merchandise

• Monitored and maintained weekly and monthly budget set forth by corporate management

• Strategically analyzed operating and daily sales reports to increase future revenues.

• Executed backroom, layaway, and cash office activities

• Controlled inventory loss and security operations

• Administered and monitored Loss Prevention Programs and Systems

EDUCATION

Queens College, Queens, NY

References available upon request

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