Quality Control Customer Service
Resume:
DAVID ARCHIE
*** ******* ****, *******, ** *****
**************@*******.***
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CAREER OBJECTIVE
Results driven data quality control specialist eager to contribute a keen eye for detail, sharp technical proficiencies and strong communication skills toward supporting the employer as a highly productive team member.
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PROFILE
More than three years of data quality control experience in a fast paced, deadline driven environment.
Facilitate a client focused, service oriented environment vital to maximizing customer satisfaction and retention.
Proactively identify and resolve potential problems to ensure optimal levels of accuracy and professionalism.
Demonstrated ability to effectively coordinate and prioritize complex projects; consistently achieve budget and schedule targets while maintaining high quality standards.
Motivated team player equally effective in independent and collaborative settings.
Possess a unique blend of data entry expertise and customer service experience, including the ability to perform as a receptionist; a high potential to succeed in essentially any environment.
~ TECHNICAL PROFICIENCIES ~
Microsoft Office: Word, Excel, PowerPoint, Outlook ~ Microsoft SQL Server ~ Linux ~ Ubuntu ~
McIDAS (Man computer Interactive Data Access System)
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PROFESSIONAL EXPERIENCE
Weather Central, LP- Madison, WI 2008 – 2011
Data Quality Control Operator, Data Processing and Monitoring Department
• Served on an eight member team responsible for ensuring quality of a high volume of data, executing appropriate modifications and edits and disseminating information to more than 200 clients globally.
• Efficiently and accurately ingested and screened data streams from a wide range of sources including the: United States Environmental Protection Agency (EPA), National Weather Service (NWS) and Environment Canada (EC); utilized several large monitors to identify potential problems, including delayed, missing and/or damaged information.
• Executed problem resolution procedures and documented efforts to support management in an in-depth analysis.
• Enhanced imagery to deliver the highest quality data in a timely manner; filtered satellite imagery, or added and/or removed clouds as necessary, and masked radar imagery, or concealed clutter and false echoes where appropriate.
• Answered telephone calls as needed; experienced as a receptionist in directing calls from clients to one of the more than 170 employees that were within the company.
A to Z RentAll- Windsor, WI 2006 – 2007
Event Specialist
• Worked to promote efficiency and organization of all the supplies and materials throughout the warehouse in which I worked.
• Traveled to various client locations to deliver equipment such as tables, chairs, tents, grills and other rental items for special events including weddings, business parties, birthday parties and corporate seminars.
• Worked closely with all customers to deliver the greatest satisfaction possible.
~ COMMUNITY ACTIVITY ~
Member, Knights of Columbus, Council #4586- Madison, WI
Member and Benefactor, The United Way of Dane County- Madison, WI
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EDUCATION
Northland College- Ashland, WI 2004 – 2008
Bachelor of Science in Atmospheric Sciences, Physics Minor
Edgewood High School- Madison, WI 2000 – 2004
High School Diploma
~ PROFESSIONAL DEVELOPMENT ~
Certified Trained Storm Spotter, National Weather Service 2008
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