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Sales Manager

Germantown, TN, 38139
August 07, 2012

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Russell S. Phillips

Sales Professional

Germantown, TN


Professional Objective:

To secure a full-time sales and marketing position with a Memphis based company allowing me to utilize my vast sales experience and knowledge, well developed communication skills and varied computer skills in an environment of collaboration and team work for a well respected established company. I strive to provide every customer with product/service knowledge to suit their needs in order to enhance future success.

Work Experience:

06/2012 - Present Comcast

Memphis, TN 38125

Direct Sales Rep

Educating and selling Comcast services to customers to include Cable, Internet and Phone to both residential customers and business to business

Extensive experience cold calling independent companies, developing relationship and gaining trust of the customer

Ability to know the area market and use this knowledge to my advantage to create sales and marketing opportunities

1999-2012 ServiceMaster Clean

Memphis, TN 38125

Market Expansion Manager

Full charge of all franchise territory sales operations in the South and Southeast

Educating and selling of disaster restoration,residential/commercial floor care and janitorial franchise businesses to interested individuals

Extensive experience cold calling independent companies for conversion into ServiceMaster system

Responsible for developing the customized email campaign for each franchise service line (4) in the ServiceMaster Clean Company

Developed demographic market penetration analysis of existing franchisees in order to realize market opportunities

Ability to know the area market and use this knowledge to my advantage to create sales and marketing opportunities

Six Sigma Yellow Belt Certified

Extensive experience with ACT! Contact Management program

Award recognition for high sales volume 2006 –2010.

Selling 525 new franchises in 13 years.

1998-1999 O.J.’s Services Two Inc.

North Little Rock,AR

Vice President of Memphis Operations

Management of all areas of sales including commercial and residential cleaning

Organizing proactive plans for commercial sales force, inspectors and residential manager

Commercial bidding, sales and training,management of personnel, and problem solving

Increased monthly sales from $7k to $46k

Personally responsible for commission sales increase of $200k annually from commercial accounts

Managed janitorial operations support staff during night shift

Hired, trained and evaluated job performance of team members

Experience in problem solving and maintaining customer relations

1985-1998 The Woman's Touch

Memphis, TN 38116


Owner/Manager of a 20 employee successful, well respected residential cleaning service

Upkeep of seven company vehicles and all equipment

Personally managed accounting of all company finances including payroll, taxes, accounts payable and receivable

1980-1984 U.S. Air Force

Blytheville, AFB. AR 72315


Removal, Inspection, Repair and Installation of powerplant parts and QEC kit

Custodian of special tools

Assistant crew chief over five crew members

Airframe & Powerplant (A&P) License Certification

Honorable discharge after 4 years of active duty

Summary of Qualifications:

- Ability to plan, organize, initiate, direct

- Possesses excellent professional communication skills with clients and customers

- Proficient computer skills in OUTLOOK, WORD,EXCEL, POWERPOINT

- Ability to analyze complicated problems and present solutions

- Six Sigma Yellow Belt Certified; Certificate of Conflict Management Training

- FAA Powerplant and General ratings


1987-1989 Attended University of Memphis - Memphis,Tennessee

Major in Business Management.

1982-1984 Attended Georgia Military College - Milledgeville, Georgia

Focus on business management.

1980-1982 Community College of the Air Force - Maxwell AFB, Alabama

FAA Powerplant rating received May 1985


Married for 23 years to wife employed at St. Jude Children’s Research Hospital. My interests include family:The father of three children, one special needs son and two college graduates.President 4 years and current V. President 2 years of Almadale Place Homeowner’s Association.

References available upon request.

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