Customer Service, Data Entry, Accounting, Pharmacy Technician, Office

Denise Geisler

*** **** **** **

Freeport, PA ***29

ph# 724-***-****

email: **********@*****.***

Objective:

To obtain a job in a friendly environment where I can utilize the skills I have acquired through previous employment and education, as well as grow in new knowledge and experience.

Experience:

CVS/Caremark Pittsburgh, PA Feb. 2006 – May 2011

Eligibility Analyst

Book of business of 70 - 80 companies for their members eligibility benefit needs.

Set up of systems, coding, mapping and reconciliation of electronic eligibility files.

Working with Clients, Third Party Administrators and Client Services to provide outstanding service.

Records manager for shipping sensitive documents to storage facility.

CVS/Pharmacare Pittsburgh, PA Oct. 2000 - Jan. 2006

Finance/Accounts Receivable

Quick Books Accounting.

Invoicing, Payments and Reconciliation.

Handled incoming Third Party Administrators and patient calls.

Eckerd Health Services Pittsburgh, PA June 1999 - Sept. 2000

Claims Review

Contacting Third Party Administrators for eligibility information.

Data Entry, Prior Authorization access.

Processing and expediting orders appropriately.

Eckerd Health Services Pittsburgh, PA Oct. 1997 - May 1999

Pharmacy Technician / MD Calls Dept.

Obtain doctors authorization for prescriptions while working alongside the pharmacist.

Handled incoming/outgoing phone calls.

Research of patient medication history and consultation with the pharmacist.

Expediting prescription orders & verifying patient information and medication interaction.

Eckerd Health Services Pittsburgh, PA Sept. 1992 - Sept. 1997

Billing Clerk

Billing, Refunding, Charge Card Credits/Debits of customer accounts.

Research of Billing discrepancies and resolution.

Communication with customers, C.S. reps and credit card companies.

Thrift Drug, Inc. Pittsburgh, PA Nov. 1990 – Aug. 1992

Data Entry Clerk / Shipping

Accurate input of customer information into the database and entering prescription orders.

Quality check of accuracy in customers’ orders and proper packaging of medications.

Weighing, posting and proper shipment of prescription orders.

Education:

05-17-2012 Pharmacy Tech. Certificate Ford City, PA

2006 - 2007 Microsoft Office Pittsburgh, PA

2000 - 2000 Quick Books Accounting Pittsburgh, PA

1986 - 1989 ICS Fitness & Nutrition Butler, PA

1978 - 1980 Biblical Research Ministry Banbury, UK

1976 Graduate Knoch High School Saxonburg, PA

Skills:

Microsoft Excel, Access, Power Point, Word & Outlook

File Transmission: FTP, PGP & SFTP

Quick Books, 10 Key, Accounting Calculator

Data Entry proficiency

Fax, filing, phone skills, organizational skills and detail oriented, as well as self-motivated.

References:

Robin Hileman| CVS Caremark | Supervisor, Eligibility Administration| phone 724-***-****

Matthew Caswell, Account Manager – phone 401-***-**** ext. 7955

Akila N Gopalakrishnan| CVS Caremark | Sr.Analyst Application Dev| 847-***-**** cell: 847-***-****

Teresa Bailey, Senior Account Manager – phone 800-***-**** ext. 1777260

Cheryl McDonald | CVS Caremark | Account Manager | 469-***-**** cell: 817-***-****

Awards:

Loss Prevention Reward of 1,000.00 in 1996 ~ In recognition of recouping tens of thousands of dollars in helping to bring to justice an embezzler from another EHS facility.

Customer F.I.R.S.T. Award 1997 ~ In recognition of excellent customer service.

Customer F.I.R.S.T. Star Award 2000 ~ In recognition of cleaning up aged receivables.

Customer F.I.R.S.T. Star Award 2001 ~ In recognition of collecting almost 100,000.00 of aged receivables in a one week period.

Customer F.I.R.S.T. Star Award 2001 ~ In recognition of redesigning the filing system and filling in for an absent associate.

Customer F.I.R.S.T. Star Award 2005 ~ In recognition of cleaning up co pay receivables from 1995 to 2004 within a two month period.

Certificate of Appreciation 2007 - 2010 ~ For outstanding contributions to the Service Enhancement Initiative.

2010 Welcome Season Certificate of Recognition ~ For strong contributions to a successful Welcome Season.

Certificate of Achievement 2010 ~ In recognition of 20 years of loyal service.

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