Customer Service Technician

Izaias C. Desouza

**** ** **** *** ******* BEACH FL 33064

Cell 508-***-**** Email: *************@*****.*** SS:8652

OBJECTIVE

A professional Cummins Diesel Service Technician with the desire, knowledge and qualifications to perform

warranty work on Cummins Mid-Range and Heavy Duty Engines

EDUCATION

Universal Technical Institute (UTI) – Avondale, Arizona

Associate of Occupational Studies Degree in Automotive and Diesel Technology including Cummins Mid-

Range & Heavy Duty Engines & 2007 Products Qualification, Cummins Technician Qualification Program.

Graduation Date September 9, 2011. Qualification & training included 2,070 hours in the following subjects:

BETT

Insite

QSOL

ISB CM850 Engine

ISC CM850 Engine

ISL CM850 Engine

ISB CM2150 Engine

ISC CM2150 Engine

ISL CM2150 Engine

ISB/ISC/ISL Engine

Overhaul

ISM CM876 Engine

ISX NOW Engine Overhaul

ISX CM870 Engine

ISX CM871 Engine

Automotive Engines &

Repair

Brakes

Climate Control

Automotive Undercar

Electronic Fundamentals

Electronic Technology

Electronic Diagnostics

Diesel Engines

Diesel Fuel Systems

Diesel Engine Accessories

Truck Power Trains

Truck Brakes & Chassis

Truck Preventative

Maintenance

Fuel & Ignition Systems

Success Track Emphasis- 24 hour UTI Specific Training Program that teaches students Life Skills,

Professionalism, Dealership Simulation, Team Building, Communication and Life Long Learning

SKILLS & TRAINING

Bilingual – English / Portuguese

Diesel Experience – 15 years

Computer Literate

EMPLOYMENT HISTORY

03/10 – 12/10 The Cove, S. Yarmouth, MA

Houseman

Assisted guests

Maintained facilities

Ensured linen stock was appropriate

Provided excellent customer service

03/97 – 06/09 Self Employed, Deerfield, FL and Hyannis, MA

Finish Carpenter

Installed doors, baseboards, and crown moldings

Replaced shingles

Performed all aspects of finish carpentry

Provided excellent customer service

1979 – 1988 Compania Siderurgica Nacional, Brazil

Diesel Mechanic

Repaired locomotive diesel motors

Worked on Caterpillar and Cummins

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