QA Manager

DIANNE McLAUGHLIN

** **** ******

Norwood, MA ***62

781-***-**** ******@**********.***

SUMMARY

 Developed top quality, multi-disciplinary teams capable of meeting emerging customer and business requirements by successfully building relationships, mentoring and motivating staff

 Delivered QA programs/projects on time, within budget in a variety of technologies using several management disciplines and methodologies

 Directed the creation and implementation of an automation tool to validate actuarial calculations which saved 75K in testing dollars per new product release

AREAS OF EXPERTISE

Staffing Resource Allocation Problem Tracking/Reporting SDLC

Recruiting Project Management Metrics QA Best Practices

TEST METHODS

Risk Based Requirements Based White Box - Black Box Smoke - Functional - System

Regression Integration End to End UAT

EXPERIENCE

QA Lead Consultant Tech Systems @John Hancock, Boston, MA 02/2009 - Present

Responsible for integration testing of new accounting processes for Life systems for post-merger ManuLife/JH

• Created QA Test Strategy, project plans, test scripts and data for Life Disbursement and Cash Receipt systems within the new Accounting Model. Created System Integration Test Context Diagrams, Business Process Flows.

• Business Analyst for Disbursement and Cash Receipt Business Requirements Documents. Duties included research, analysis and writing Business Requirement Documents for assigned systems which included detailed requirements for use of production data as test data as part of SOX requirements. Team using CMMI methodology.

QA Consultant Winter/Wyman @Boston Consulting Group, Boston, MA 08/2008 – 01/2009

Responsible for acceptance testing of customization of vendor product for BCG Performance and Development Online System (HR)

• Created QA Test Strategy, project plans, test scripts and data for the BCG implementation of PD Online software from Softscape (HR Performance Management Tool)

• Manage validation and results reporting: including smoke, functional, regression, and UAT testing for Pilot program, and Production rollout

• Researched and implemented Performance Tools to test web server latency, application navigation, database access and report generation timing.

Sr. QA Manager MetLife, Boston, MA 2004 – 5/2008

Responsibilities include: QA Forecasting, Business Requirement Reviews, Ambiguity Analysis, UAT Coordination, Defect Tracking & Test Management, mentoring MetLife employees, Vendor Relationships

• All SDLC phases of QA projects included required SOX processes and documentation: Business Requirements to Test coverage linkage, Root Cause Analysis by project, Defect Metrics, Test Results reporting and SOX sign-off. IT Security updates on a monthly basis for access to systems under test.

• Created QA test charters, project plans, test plans for various projects, small, medium and large in size

• Manage Forecasting and Accruals for resources, budgets on a monthly basis, with total budget of 1.1M

• Created repeatable metrics to determine state of QA projects day to day; including planned vs. actual test execution

• Implemented automation tools for actuarial calculation validation and policy contracts; which resulted in a 75K savings per release; team created SQL queries to extract data from mainframe db to compare to actual results using EXCEL macros resulting in report which detailed metrics on pass/fail and identifying failures

• Managed staff of 7 QA engineers & leads, 12 consultants (Onshore/offshore) qualifying Vantage One (mainframe) releases for Individual Insurance Business product line, including new products for Travelers merger

• Provide management support for 7 direct reports including Performance Objectives, Development Plans, Annual Reviews, Salary Planning, work assignments, training opportunities and general administrative details

• Resource planning (including hiring, offshore co-ordination), day-to-day management, training and mentoring

• Recipient of the MetLife CAO Recognition Award (2007) for Validation Strategy & Execution of Actuarial Calculation Testing

Director of QA Sonexis, Southboro, MA (formerly eYak, Inc) 2000 - 2001

• Managed two managers & 15 engineers supporting 4x, 5.0 versions of Show N Tel (telephony application tool kit)

• Directed implementation of automated testing using Silk Test for Web Manager functionality

• Managed group of 7 engineers supporting web application development of Distance Learning, Business Conference

• Created controlled test staging environment for application releases

• On going hands on testing & support responsibility for product releases of online conferencing, elearning, VOip applications: Group Dial, EXPert

Director of QA ThingWorld, Inc. Watertown, MA 1999 – 2000

• Built QA organization from the ground up – hiring staff of 8 engineers supporting 5 groups – Web Development, Product Development, Data Warehouse, Web Designers, Release Engineering

• Created controlled test staging area for web site releases

• Created & implemented development life cycle using Lotus Notes and databases to share information on product releases, web content releases, bug tracking and product management documentation

• Ongoing hands on testing responsibilities for web site content, product releases and documentation

• Maintained Lotus Notes server and databases for 70 users

• Performed Product Management duties for Dynamic Delivery product under development – released 9/2000

• Validated products consisting of COM objects, Active X controls and SQL database backend

IS Project Manager Microcom/Compaq Norwood, MA 1994 – 1998

• Year 2000 Facility Coordinator. Manage Schedules and results of Y2K testing. Report back to Houston on weekly basis. Manage both internal & externally developed products & vendors used in the Norwood Facility

• Facility Trainer and support tech for MS Outlook and Windows NT. Created training manual and taught classes for 300 employees during new email and Windows NT platform roll out.

• Maintained Lotus Notes systems and connectivity to Houston Notes Servers

• Technical Support for Norwood Help Desk, and all of Lotus Notes databases, Notes Desktops

Corporate Notes Manager

• Managed roll out of Lotus Notes Servers & databases to R & D organization of 150 users.

o Installed Notes on users desktops, conducted training classes for end users and application developers

o Created & implemented databases for problem tracking, release notes, technical support, escalation issues, document control

• Team Member of ISO 9001 Documentation & Data Control, researched, documented corporate procedures to comply with ISO certification. Document approval and storage maintained in Lotus Notes. Certified May 97

• Lotus Notes system administrator and technical support for 300 users, 3 corporate servers

QA Manager

• Managed staff of 5 engineers qualifying releases of Carbon Copy Remote Control, a remote access product line

• Project Manager for Carbon Copy DOS 7.0 release

• Responsible for testing on-line help for Carbon Copy 3.0 English, French, German, Italian and Spanish versions

Quality Assurance Consultant Phoenix Technologies Norwood, MA 1994

• Built QA staff to qualify Windows Multimedia software package for Compaq Presario line of PCs

• Managed day & night shift to accommodate aggressive ship date. Managed testing of 12 translated versions

Quality Assurance Manager HomeView, Inc. Needham, MA 1993 -1994

• Responsible for building QA staff, processes and methods for Real Estate Property Viewing System

Lotus Development, Corporation Cambridge, MA 1985 –1993

• Various positions starting as a Test Engineer and progressing to QA Manager for 123 and Lotus Notes

EDUCATION

Clark University, CCI Client/Server Programming & Web Development Master Certificate

Newbury College Coursework toward BS in Computer Science

Microsoft Certified Professional Microsoft NT 4 server/network, IIS, Exchange, TCP/IP

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