Customer Service Manager

FAUZIA RAFIQ

**** ******** *****,

Falls Church, VA 22041

Phone: 703-***-****

Email:lprqlh@r.postjobfree.com

Objective

Seeking an Administrative/ Bookkeeper position

Skills and Proficiencies

• QuickBooks, Accounts Payable and Accounts Receivable

• Customer Service Skills , telephone Reception, and Operation

• 45 wpm Typing Speed, Ms Word, Ms Excel , Power Point

• Planning and Scheduling

• Detailed Oriented and Organizational Skills

Experience

Office Manager : August 08- March 10

Advanced Design & Construction (Vienna, VA 22180)

Responsibilities and Duties include:

• Established and maintained electronic records for all incoming and outgoing correspondence.

• Making Payments ,Receiving Payments, Filing Invoices

• Provided administrative/secretarial support such as answering telephones, assisting visitors, and resolving administrative queries.

• Upgraded Office filling System

• Using QuickBooks, entering transactions, balancing monthly bank statement

• Typing entire company documents and correspondence, sending faxes and letters

• Arranging meetings with all the customers.

• Filling tax forms, Business Renewal, Annual audit

• Ensured timely delivery and receipt of important information.

Education

Masters in International Relations and Politics IIUI 2006-2008

Customer Service Skills Training Arlington VA June 2008 to July 2008

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