Customer Service Human Resources
Resume:
PATRICIA ATUAHENE
York, PA 17402
Home 717-***-**** Cell 717-***-****
********.********@***.***
CAREER OBJECTIVE
Seeking a position with an organization that will enable me to utilize my business skills, customer service and good communication skills and give me the opportunity to learn and grow with an organization.
EDUCATION
YTI Career Institute
York, PA
Associates Specialized Business Degree
November 2012
EMPLOYMENT HISTORY
Ace Discount January 2011-Present
Salesperson
York, PA
• Help customer’s find the products that meet their needs
• Sell customer’s as many wigs and products as possible
• Suggest products and explain how they work
• Demonstrate how to wear wigs and maintain them
• Suggest the right make-up for the customer
• Operate cash register
• Solve customer’s problem with a products or hair
• Use knowledge of store products and services to make sales
• Answer questions and give advice on hair and beauty products
• Translate for Spanish speaking customers and help them with their needs
Wendy’s April 2008-March 2009
Crew Member
York, PA
• Clean and prepare the work area
• stock the supply inventory
• cook batches of pre-ordered food
• maintain cleanliness of the workstation
• good customer service skills and courtesy
• maintain a positive attitude towards everything
SKILLS AND QUALIFICATIONS
• Customer service skills; understanding the customer’s needs and wants, handle their concerns and problem solving.
• Outstanding communication skills
• Strong work ethic
• Good team player
• Self-confidence
• Ability to accept criticism
• Positive attitude
• Energetic
• Friendly and enthusiastic
• Ability to multi-task
INDUSTRY SKILS
• Microsoft: Word, Excel, Access, Outlook, Publisher, PowerPoint
• Microsoft Project and Visio
• Understanding basic functions of the management process
• Knowledge of business systems and their process
• Experience in writing a business plan
• Knowledge of various leadership styles and their application to the business world
• Human resources training include all aspects of hiring and retaining employees in the contemporary workplace.
NOTABLE ACHIEVEMENTS
Perfect Attendance Award May 2011
Student of the Term June 2012
GPA 3.88
Fluent in Italian, Twi and English
Some knowledge of Spanish
REFERENCES
Thomas Kim
Owner
Ace Discount
130 S. George Street
York, PA 17403
Shannon
Manager
Wendy’s
1283 Carlisle Road
York, PA 17404
Brian C. West
Business Administrative Instructor
YTI
Harry Shuler
Business Administration Instructor
YTI
Xelia Elie
Student
4221 Hadamar Road
Spotsylvania, VA 22551
David Mensah
Student
Elizabethtown College
3400 Eastern Boulevard
York, PA 17402
Esther Dominquez
Student
YTI
76 Coventry at Waterford
York, PA 17402
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