I.T. Manager, Six Sigma, Lean, MBA

James R. Clark

*** ******* ***** *** ■ Statesville, NC 28625 ■ 704-***-**** ■ ************@*********.***

Technology / Operations Management ■ manufacturing ■ business analysis ■ Six Sigma ■ Lean Mgmt.

Strategic Management… Over 10 years experience leading I.T. in large scale, global manufacturing companies. Develop and implement strategies that allow the I.T. department to become a strategic member of the organization and contribute to the bottom-line and overall success of the business. Implement software, infrastructure projects as well as develop policies and procedures related to network and data security

Leadership… Able to lead at all levels of an organization, from shop-floor personnel, technical and administrative personnel, to corporate managers. Able to develop relationships with key stakeholders that allow me to generate buy-in on technology and lean management related projects. I am able to recognize, and deal with, potential ethical issues as they relate to dealings with employees, vendors, contractors, and other stakeholders.

Core Competencies

 Staff Management

 Talent Acquisition / Retention

 Budgeting

 Lean Management

 Project Management

 Problem Solving

 Ethical Leadership

 Vendor Management

 Building Partnerships

 Business Needs Analysis

Professional Experience

Daimler Trucks North America ■ Cleveland, NC 1996 - 2009

Managed all aspects of information technology at the largest class 8 truck manufacturing facility in North America. Provided support to over 4,000 union and non-union employees in a 1 million + square foot facility with over 1,000 networked and non-networked devices in a Windows Active Directory environment. Managed team of 5 – 10 I.T. / engineering staff and project members

• Supported multiple operating systems (UNIX, Windows, and AIX).

• Supported VMware, custom and “off the shelf” software /hardware and SQL databases.

• Developed B.I. portals utilizing Cognos and Access. Supported SAP NPM, custom HRIS and MES applications

• Supported a Nortel PBX with over 200 digital and analog phones

• Implemented I.T. “Playbooks” (standard work, process documentation, etc) to help insure the continuity of I.T. support

• Implemented help desk system to better manage, track and report I.T. related incidents

• Implemented an online knowledgebase to facilitate the dissemination of knowledge across departments. Developed end-user training and fostered a learning environment in all departments

• Routinely work with colleagues from other countries (Brazil, Germany, India, Mexico, England, South Korea, Japan)

Project Management

• Six Sigma events - materials shortage reduction (reduced material shortages by 50%)

• Implementation of SAP NPM into facility

• Design and implementation of a custom HRIS including modules for training, work time, performance, self-service

• Implementation of network, pc’s in $65 million facility expansion

• Led project to design and implement an employee suggestion system

• Design and implementation of paint defect tracking system

• Managed all software / hardware upgrade projects for over 1,000 devices

Team Building

• Created a team that has successfully supported:

o A growth in end users from 1,500 to 4,000

o Expanding from approx. 50 pc’s and 600 X-stations to over 1,000 pc’s, laptops, tablets, barcode scanners, etc

o The design and support of multiple web based applications

o The implementation of lean management principles

Budget Experience

• Manage expense budget of $100,000 – $200,000 per year

• Capital budget of anywhere from $100,000 to $1 million.

• Maintain over $2 million in hardware / software assets

• Manage approximately $250,000 labor budget

Corrective Action Team – 1998 - 1998 CNC Operator – 1996 - 1998

Originally hired as a CNC Operator / Assembler. Routinely recognized for outstanding performance and for contributions to the department

Education

Master of Business Administration, Colorado State University, Fort Collins, CO

 3.6 gpa

Bachelor of Business Administration in Management / MIS, Catawba College, Salisbury, NC

 Graduated Summa Cum Laude 3.97 gpa

 Junior Marshall

 Elected President of Alpha Sigma Lambda National Honor Society

Marketing Ethics, Business Ethics, Principle Based Ethics, Gonzaga University, Spokane, WA

Other training:

Microsoft Certified Professional

Six Sigma Black Belt (certified through Daimler)

Lean Management Certified

Advanced Problem Solving

Principled Negotiating

Project Management

Time Management

Cognos Query Studio

Customer Service

CompTIA A+ Certified

Communications

Motivation

SOX compliance training

HIPPA training for I.T. professionals

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