QA SAP RESUME

Charles Ukah

** ******* **** #***

Towson MD ****4

Tel: 443-***-****

Email: ************@*****.***, ******@*****.***

Objective:

To enhance my skills in Automation testing and gain experience with progressive organizations wherein the application of my technical and educational skills will be a significant contribution to the company’s success.

I bring the following experience and technical qualifications for your consideration:

• 4+ years of Quality Assurance experience in automated testing and debugging with companies like Great West, Health Now, BCBS, etc.

• Software tester utilizing performance and load testing at Great West, Education Management Corporation

• Routinely met with SW Managers and business users to fix software defects before major product releases.

• Extensive knowledge of SDLC processes and web applications and experience with EDI and HIPPA regulations

• Knowledge of HIPPA transactions, specifically worked on EDI transaction sets 837, 835, 834, 276, 997 etc. and tested the functionalities of the application.

Summary

• Four years of experience in analysis, design, development, testing and implementation of software applications. .

• Extensive knowledge in gathering and understanding BRDs (Business Requirements Document), FRDs (Functional Requirements Document), SRS (Software Requirement Specifications) and Use Cases.

• Expertise on identifying the Test Requirements based on User Requirements and Design Specifications.

• Proficient in both Manual and Automated Testing.

• Creating new users and customizing user access in a project using QC

• Excellent skills in the use of Centricity EMR, NextGen and AllScripts Application (GO-Live Support)

• Insurance Verification using dragon and Office Ally.

• Strong knowledge of EDI Claims, member enrollment, and billing transactions

• Understanding of HIPAA Standards and Compliance issues, HIPAA Privacy policy.

• Able to format Requirement, Test, Defects and export them from Excel into QC

• Experience in manual and automated testing of SAP FI/CO, and CRM application using Mercury Interactive tools

• Hands on experience in testing of all EDI X12 HIPAA 4010 and 5010 standards.

• Tracked bugs and created reports using test management/defect tracking tools like Quality Center and documented Test Documents Using MS Office Tools - Word, Excel, and Power Point.

• Used extensively SQL to perform backend testing, Data integrity and Data mapping.

• Performed Usability Testing and User Acceptance Testing.

• Participated in team meeting giving the status reports for the team on test execution and results.

• Designed the Test Plan for all the phases of Testing followed by the Project Plan followed by Agile Methodology

• Excellent understanding of MS Visio

• Knowledge of Medical terminologies, billing and coding, ICD9 & ICD10

• Excellent team spirit and leadership qualities with good communication and interpersonal skills.

Computer Skills

AUTOMATION TOOLS Quick Test Pro, Rational Test Manager

TEST MANAGEMENT TOOLS Quality Center

LANGUAGES SQL, UNIX command

WORK FLOW TOOLS MS – Visio, MS – Project, MS – PowerPoint, MS – Word, MS – Excel

DATABASES MS SQL Server, Oracle

OPERATING SYSTEMS Windows XP/Vista/7, UNIX

Professional Experience

Client: Great West Health Care April 20011 - November 2011

Location: Greenwood, CO

Position: QA Analyst

Great-West Healthcare has been serving its customers for more than 50 years. At the forefront of consumer-driven healthcare, Great-West works to provide group and individual coverage with creative solutions to the continuously evolving needs of American patients.

The Project involved redesign of the website. The objective of this project was to develop a shortened online application for all the existing products. These pages offer the flexibility to browse, choose and compare different kinds of insurance offered to the consumers. These pages are extremely dynamic and involve lots of complex java coding. My Role in the project was to test the redesigned web-based application used by the potential customers.

Responsibilities

• Reviewed the Business Requirement documents and the Technical Specification documents

• Developed Test Plans, Test Cases and Test Scripts to define scope of overall quality assurance testing

• Conducted Functionality testing and Regression Testing using QTP

• Tested data to check HIPPA- eligible & participation check for individual coverage

• Developed and enhanced the Test Scripts in QTP for automated testing.

• Performed web application security vulnerability testing.

• Used parameterization to test the application for different kinds of data.

• Prepared test scripts for automated testing using QTP

• Conducted GUI Testing manually.

• Performed Security Testing manually using Positive and Negative Testing to ensure appropriate user authentication

• Used Recovery Scenario Manager in QTP to handle exceptions

• Inserted variety of check points (Object Check point, table check point, test check point, etc) to match the object properties captured during the recording session with the objects properties captured during the run session using QTP.

• Tested and detected bugs in the front end of the application

• Performed UAT, Usability, Cross-Platform and Regression Testing during different stages of the application development.

• Used Quality Center to communicate bugs with other members in the project.

• Developed Test Cases and scheduled Test Runs in Quality Center.

• Participated in various meetings and discussed Enhancement and Project Change Requests

• Coordinated with offshore teams on a daily basis to get the status updates.

• Performed negative testing heavily to encounter invalid unexpected values

Environment: Quick Test Professional, Quality Center, Internet explorer, Windows NT/2000, DB2, MS Office 2000

Client: Health Now Inc. (Blue Cross Blue Shield of West New York). Oct 2010 – April 2011

Location: Buffalo, NY

Position: QA Analyst

HealthNow New York Inc. is the leading healthcare company in Western New York. Since 1936, it has been a pioneer in providing quality healthcare services to companies and individuals in the region. HealthNow New York provides the full spectrum of healthcare services and innovative funding arrangements. The assignment was all about installing new version of Facets 4.71(Had version 4.41 before), integrating with company’s landscape and making sure that claims get processed as per the business needs.

As a QA Analyst I was responsible for validation of claims workflow in to FACETS, Members Enrollment, validating Members benefits against different products and working in member’s accumulator.

Responsibilities:

• Reviewing the Use Case Requirement, Functional Design Documents and Technical Specification documents.

• Creating Test Cases after analyzing the BRD’s.

• Performing Functional and GUI testing on Facets.

• Logging of defects in CTM to maintain Test Requirements and to communicate the bugs with the Developers.

• Involve in testing of FACETS Implementation, involve in end to end testing of FACETS Claims Processing module, Membership and benefits.

• Performing Backend Testing extensively by writing validation queries on DB database.

• Validating member’s benefits against the benefits matrix.

• Analyzed and tested data on claims manually and writing queries on DB database for validating data.

Environment: Configuration and Testing Management (In house Tool), Tiger, Facets 4.71, Sybase, Interactive SQL, MS Word, MS Project, MS Excel

Client: Blue Cross Blue shield Regence, Jan 2009 – Sept 2010

Location: Portland, OR

Position: QA Test Analyst

Blue Cross Blue Shield Regence is Non Profit Health Insurance Co in Northwest region serving members as Regence of Idaho, Oregon, Utah, and Washington. In Regence Oregon, As a QA Analyst I worked on different bundles of Medicare Conversion Project like Medicare EOB, Claims Routing Logic, Medicare OPL claims, and PIMS to Facets conversion. I was part of integration testing and responsible for Data validation as well as performing different types of testing on Windows environment.

Responsibilities

• Analyzing business requirement using BRD

• Developed Test cases, Test scenarios and Test scripts based on business requirements.

• Involved in coordinating with developers, SA and SME.

• Conducted Bug Review meetings with developers and SME’s.

• Performed rigorous manual testing such as GUI testing, Black box testing, Integration testing and System Testing.

• Tested Members Accumulator module for Medicare members for benefits.

• Analyzed and tested HIPAA 4010 and 5010 standards for 837P EDI X12 transactions, related to providers, payers, subscribers and other related entities.

• Tested the HIPPA EDI 837/835 transactions according to test scenarios and verify the data on different modules.

• Tested XML generated data.

• Created Test data for validation like member’s creation, Providers, and Claims for processing Claims in Facets.

• Participated in defects review and Test Readiness meetings on weekly basis.

• Interacted with business user for any updates on Requirements of these projects.

Environment: Rational Manual Tester 7.0, Clear Quest Test manager, Clear Quest web 7.0, Facets 4.61, Toad on Oracle. Windows XP, MS Word, MS Project, MS Excel

Client: Education Management Corporation Sept 2008 – Dec 2008

Location: Pittsburgh, PA

Position: Functional Tester

Education Management Corporation is a leading private operator of post-secondary educational institutions, primarily in the United States. The company's institutions provide primarily career-focused educational programs to their students.

The project was all about testing of Microsoft Dynamics CRM Application which was being developed for managing administrative, financial challenges throughout the organization and relationship with their students. The application was developed in ASP.net with MS SQL Server in backend. Throughout this project I was responsible for Functionality and backend testing of different modules of this application.

Responsibilities

• Analyzed business requirement docs for different modules of an application.

• Designed the Test Plan for all the phases of Testing followed by the Project Plan followed by Agile Methodology.

• Prepared test cases for Admission, Advising and PACE (Automated Dialer) workflows of an application.

• Prepared Use Cases for different workflows for different departments of the business.

• Prepared test data for executing test cases manually.

• Executed test cases manually as well as using Automation tool Quick Test Pro.

• Used Quick Test Pro for creating inquiries from E-Leads, Online Application and Internal Referral form.

• Performed parameterization using Data Driven wizard in Quick Test Pro.

• Tested database of Legacy System using Microsoft SQL Server for checking integrity of database

• Logged defects in Quality Center and reported to developers and business analyst on daily basis.

• Interacted with BA Functional and Technical Leads/Developers for understanding the requirements

• Identifying the test scenarios followed by the Use Case documents.

• Participated in the peer reviews to validate the test cases written by different teams.

• Interacted with Lead to follow up on Defects/Issues.

• Conducted the defect reviews to assign the defect severity and priority for the defects reported in the project.

Environment: Quick Test Professional 9.5, Quality center 9.2, MS SQL Server, Interactive SQL,

CVS/ Pharmacy, Woonsocket, RI August 2007 - July 2008

Business Analyst

Description

At CVS, the ultimate goal was to provide outstanding service and value to their customers while meeting their healthcare needs and making their overall shopping experience as easy as possible. The project was to provide software and hardware upgrade to the CVS.Com platform to meet throughput, maintainability and other non-functional requirements. In this project I worked as an expert of POS (point of sale)

Responsibilities:

• Responsible for defining the scope and business rules of the project, gathering business requirements, and document them textually or using models.

• Interacted with cross functional teams to facilitate gathering of business requirements.

• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).

• Analyzed Business Requirements, performed GAP analysis and segregated them into high level and low level Use Cases

• Involved in Change Management Configuration

• Worked with the Business Users through interviews and (Joint Application Development) JAD sessions.

• Performed UAT testing of the requirements. Testing for checking the data flow of the application using SQL.

• Involved in preparing flow diagrams for the decision logic using Visio tool.

• Involved with regular walkthroughs and meeting to discuss bottlenecks in the system and possible solutions with the development team.

• Recommended and coordinated development efforts and enhancements

• Planned, scheduled, and controlled projects based on plans and requirements outlined by the business

• Interacted with developers to report software bugs and re-tested the fixed issues.

Environment: MS Project, Microsoft Visio, RUP, QC, Microsoft Excel, Microsoft Word, Microsoft Access, Windows 2000 Professional, QTP

Freddie Mac, McLean, VA Jan 2007- June 2008

QA Analyst

Freddie Mac is a quasi-government, shareholder-owned entity. Freddie Mac is one of the largest mortgage lenders in the United States. I was part of the Restatement project, where my principal responsibility was testing the upgraded FI/CO application on the SAP platform.

Responsibilities

• Worked collaboratively with the implementation team to set up the test cases and test scripts for testing the upgraded FI/CO module.

• Prepared the Test Plan and Test Cases based on the functional specifications.

• Performed GUI/ Usability Testing.

• Performed Backend Testing of the application by writing SQL queries.

• Performed Data Driven Testing (DDT) using Rational Robot.

• Performed Negative and Positive testing.

• Used Rational Clear Quest for error reporting and communicating between developers, product support and test team members.

• Developed methods and procedures for efficient testing.

• Ensured that extremely thorough, effective and organized test process is implemented and delivered the highest quality product.

• Analyzed software test plans, implemented automated and manual test cases, performance, and regression testing.

• Analyzed Clear Quest test reports and charts to detect and track defects.

• Worked closely with the project team in planning, coordinating and implemented QA methodology on various phases of the application.

• Ensured Data Consistency for the entire software application

• Interacted with the developers to report and track bugs.

• Involved in gathering requirements from the end users and management.

Tools: SAP, UNIX, QTP, QC, Visio, and Toad

EDUCATION

University of Maryland (UMUC), MSc Health Informatics 2011

All State Career Schools Medical Billing and coding 2010

London Business College Advanced Diploma in Business Management &Computing. 2009

CERTIFICATIONS

Electronic Health Record Certified (E.H.R) 2011

Technologies:

SAP R/3, ECC 6.0 (FI/CO,and CRM Modules)

Centricity EMR, Nextgen and AllScript

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