Customer Service Sales

WORK EXPERIENCE

Office Manager

Argon Corp. - Jun 2015 to Present

Reported directly to the Chief Operating Officer. Responsible for all day-to-day office operations. Support Sales, Marketing, Production and Shipping departments. Prepare and file county taxes, business licenses and other accrediting licensing. Collect and log expense reports. Arrange Trade Show Exhibits and other business travel. Manage building access, badge and security system. Manage Medical/Dental/401k Benefit Plans. Process new hires. Help to write and maintain the Employee Handbook and employee personnel records. Administer weekly timecards. Enter payroll into the ADP System. Research and assist in the implementation of the ERP System. Perform internal audits for ISO and Export Compliance assurance. Produce domestic and international shipping documentation. (FedEx, UPS, DHL, USPS). Set up vendor and customer accounts in QuickBooks. Billing. Record and maintain inventory, RMA and shipping information in Access. Execute RMA processing and functions. Respond to client inquiries. Coordinate client and company meetings (setup meals, conference room, teleconferencing, etc.).

Purchasing Assistant

LPS Laboratories – Nov 2012 to Jun 2015

Assisted the Operations Department as it related to Purchasing and Production. Controlled functions to assure smooth and efficient operations. Inputed daily production reports. Reviewed data entry for accuracy. Entered purchase orders. Verified pricing, quantities, and availability of raw materials used in manufacturing. Performed daily audits of purchase orders to ensure on-time deliveries to meet production needs. Communicated with vendors via phone/email to confirm receipt of purchases. Received and documented shipments daily. Compiled information for weekly daily shipping report and meetings. Performed inventory adjustments. Ensured proper on hand inventory levels of raw materials to meet production deadlines. Identify potential inventory problems, determine reason and resolve timely and accurately.

Admin Assistant

Service Experts - May 2011 to Oct 2012

Verified, calculated and entered payroll. Billing and collections. Created and distributed time and labor reports. Prepared daily bank deposits. Processed and balanced credit card transactions. Provided customer service to all commercial clients. Scheduled appointments. Resolved customer issues.

Account Executive Supervisor

GA Communications, Inc. - Dec 2003 to Jan 2012

The liaison between the client and the creative team to ensure the client's needs and goals are met on every project. Meeting unscheduled and scheduled deadlines. Review and present concepts/layouts/copy to the client for approval. Communicate the client's feedback. Continuously networking, building relationships and trustworthiness. Supervised 8 to 10 employees. Responsible for the coordinating, guiding and training.

WORK EXPERIENCE CONT’D

Purchasing Assistant

DiversiTech, Inc. - Apr 2008 to Sep 2008

Assisted the foreign and domestic buyers. Reviewed purchase orders for accuracy and completeness. Adjusted pricing and quantity discrepancies. Review specifications for supplies and services. Phoned freight lines and used online tools to track shipments. Followed up on ship dates. Reviewed acknowledgements, bids and memos to ensure adherence to procedures and policies. Signed, faxed and/or emailed supporting documentation for purchase orders. Updated order status for the warehouse staff and West Coast locations. Investigated and tracked past due purchase orders. Created data spreadsheets to distribute to upper management for tracking order status and issues. Worked closely with accounting and vendors resolving RMA and short shipment issues. Maintain and updated certificates of Insurance Liability for vendors. Heavy phones.

Credit/Collections

Retail Marketing Solutions, Inc. - May 2004 to Mar 2008

Conducted reviews of accounts and made credit decisions. Scrutinized credit applications to determine creditworthiness. Handled special credit arrangements. Coordinated collection activities for delinquent accounts. Prepared documentation for the lawyers. Provided high level of customer service internally and externally. Communicated with customers by telephone, email or letter to collect past due balances. Resolved discrepancies. Prepared adjustments and refunds as needed. Produced aging reports and account statements. Billing and invoicing. Posted cash receipts.

Credit Analyst

SBC DataComm - Aug 1998 to Apr 2004

Reviewed and analyzed accounts for credit approval. Audited sales orders for appropriate documentation. Worked closely with the sales force to ensure client satisfaction and prompt payment. Met with clients to resolve receivable issues. Trained new employees. Assessed and posted cash applications. Reconciled month end and quarter-end receivable reports. Developed and implemented collection procedures and standards. Advised in the implementation of the credit policy with the controller and legal department. Assisted department heads.

Accounting Assistant

Coca-Cola Enterprises - Feb 1995 to Dec 1997

Reconciled and audited payable accounts. Maintained payment schedules. Negotiated payment agreements with vendors. Ensured and verified payment signatures. Controlled and audited purchase orders and requests. Produced weekly and monthly statements and budget reports. Assisted in the month-end and quarter-end close procedures. Provided support to the cost accountant. Developed productivity tracking reports used for training, employee assessments, and key business indicator tools. Assisted with hiring and firing process. Trained new hires and cross-trained existing employees. Supported all departmental managers. Supervised employee relations and workloads. Maintained OSHA logs, employee records, purchase orders, office supplies and equipment. Processed payroll. Maintain purchase orders. Purchased vending equipment and parts.

ADDITIONAL INFORMATION

Accounting Skills: Experienced in Collections, Accounts Receivable, Accounts Payable, Purchasing, Bank Reconciliation, Spreadsheets, Trial Balances, General Ledgers, Payroll, and Credit Reports (D&B, NACM).

Computer Skills: Proficient in Microsoft Excel, Word, Access, PowerPoint, JD Edwards, AS400, Navision, QuickBooks, Costpoint (Deltek), Peachtree, Paynet, ADP, P2P/Oracle, WAWF, Exostar, SCATS, ERP (Enterprise Resource Planning), including other accounting software and office equipment.

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