Customer Service Manager

CAMP SHINDAND, AFGHANISTAN

MOB: +937********

Email: *****************@*****.***

************.***@*****.***

Post Applied: Warehouseman

OBJECTIVE

To secure a career in Warehouseman, Administration, Business Development, Revenue Management & Customer Service in a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & experience in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.

SUMARRY OF EXPERIENCE

 Working as Senior Warehouseman for DynCorp, CSA (Combat Support Associate) & Other Co’s.

 Over 12 years in the same field of warehouseman.

 Playing a prominent role in leading team & co-ordination.

 Highly motivated with the ability to work effectively in teams as well as independently.

 Capable of handling revenue yielding tactics

 Capable of providing training to new staff

 Capable of handling & processing Online Visas

CAREER HISTORY

Current Employer : DYNCORP INTERNATIONAL – Afghanistan

Position : Warehouseman

Period of Service : 03rd July 2010 to Present

Assignments : Provide operational and materials control support to the drilling operations

and provide the link between operational and financial areas on all materials related issues. Operated and managed the ULL-S4 and AGS Portal property tracking system to maintain 100% accountability of all assigned equipments, this is consist of the property accountability. Establish operational procedures, local procurement, setting up inventory records, inventory cataloguing, documenting and recording materials movements, coordinating Import Export, administration functions and providing feedback to finance & accounts. Manages activities of personnel on board vessels and at workshop to ensure cost effective. Working under the supervision of the ware house man. Material receiving, checking proper NSN, Nomenclature, inventory and produce the receipt using SARSS. Ensure the presence of MSDS along with the hazardous items. Checking the manufacturing & Expiry date of Self Life items. Such as Paints, adhesives, chemicals gases etc, taking the inventory of items to match the quantity in the SARSS system and the Physical stock. Unload, unpack, visually inspects, counts and stores incoming supplies. Storing the materials according to the Bin Ticket Location and MRO’s DODAAC. Pulling out the materials according to the MRO’s generated and allocating it to various customers. Performed bi-monthly customer reconciliation with the supply Activity. Processed document modification, cancellation and follow-up request on class IX repairs parts. Conducted turn-ins recoverable, serviceable and un-serviceable class IX repair parts. Manage the operation of the warehouse administration and directs the work of the clerks. Taking inventory of items to match the quantity in the SARRS system and the physical stock. Unload, unpack, visually inspect, count and more store incoming supplies.

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Employer : CSA (Combat Support Associate) - Kuwait

Position Held : Warehouseman

Period of Service : April 2006 to May 2010

Accomplishments : Working under the supervision of the ware house man. Material receiving, checking proper NSN, Nomenclature, inventory and produce the receipt using SARSS. Ensure the presence of MSDS along with the hazardous items. Checking the manufacturing & Expiry date of Self Life items. Such as Paints, adhesives, chemicals gases etc, taking the inventory of items to match the quantity in the SARSS system and the Physical stock. Unload, unpack, visually inspects, counts and stores incoming supplies. Storing the materials according to the Bin Ticket Location and MRO’s DODAAC. Pulling out the materials according to the MRO’s generated and allocating it to various customers. Performed bi-monthly customer reconciliation with the supply Activity. Processed document modification, cancellation and follow-up request on class IX repairs parts. Conducted turn-ins recoverable, serviceable and un-serviceable class IX repair parts. Taking inventory of items to match the quantity in the SARRS system and the physical stock. Unload, unpack, visually inspect, count and more store incoming supplies. Controlling machines and processes using either control mechanism or direct physical activity to operate machines. Operates truck and forklift.

Employer : New Vijay Trading Company - India

Position Held : Store in charge / Warehouseman

Period of Service : June 2000 to March 2005

Accomplishments : Responsible controlling the Material Department and Stores. Provide efficient material support to all departments. Regularly deputized for the P.S.S. ( platform Service Supervisor ). Accurate maintain electronic and manual records to shell auditable standards. Material receiving, checking proper Number, nomenclature, inventory and producing receipts using systems. Processed document modification, cancellation and follow-up request parts. Conducted turn-ins recoverable, serviceable and unserviceable parts. Storing material according to the bin ticket location and pulling of materials according to the receipts generated and allocating to various customers. Perform the checking all product quality for final distributions. Planning, scheduling and assigning the target, work distribution to the team. Performed bi-monthly customer reconciliation with the supply activity. Taking Inventory of items to match the quantity in the system and the physical stock. Unload, unpack, visually inspects, Count and more store incoming supplies, Maintained hand receipts and ensuring accountability.

Employer : Juhi Creations - India

Position Held : Store Keeper

Period of Service : October 1998 to April 1999

Accomplishments : Pick supplies and equipment for patient orders as indicated on the ship order.

Perform pick-up of supplies and equipment at completion of home-therapy and complete appropriate paperwork for returned patient goods. Perform designated hazardous waste management and disposal activities and maintain records as required. Supervised, trained, and motivated six Sales Associates and supported the Store Leader in exceeding store goals and client expectations. Provided superior client service and problem solving. Processed transactions and accurately maintained daily accounts for items sold. Prepared and directed weekly management meetings. Continually improved visual merchandising, shrinkage rates, inventory control, and retail sales performance. Handling courier / transportation for customer supplied. Issue of various supply items to customers. Dealing with customers and assuring their order on time. Performing monthly computerized inventories and maintaining records of the raw materials. Taking daily physical stock and verifying it with systems.

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CUSTOMER SERVICE ASSISTANCE

 Involved in answering enquiries, giving information, helping to solve.

 Problems and dealing with complaints.

 Polite, confident and friendly with customer.

 I have the ability to satisfy customer queries.

ADDITIONAL ABILITIES

 Capable to work in any condition like hot, dry or dust desert environment with conditions which are there in Kuwait and capable to stay without shelter.

 Capable to work for long hours, as I have work with no off and without holidays in my section and the time intervals of 12 hrs.

 Having no eye defects and using no spectacle and having no color identifications defects.

 Capable to lift and carry more than 75lbs.

 Capable to write and speak English fluently

PERSONAL PROFILE

Ambitious and energetic composed under pressure and get along very well with people at all levels. Possess excellent correspondence & communication skills. Very organized with professional approach.

Age & Date of Birth : 32 / 28th October 1977

Religion : Islam (Muslim)

Marital Status : Married

Languages : Fluent English, Hindi, Konkani, Marathi

Nationality : Indian

Passport # : F2729430 (Issue place Goa – India)

Validity : 02nd May 2015

ACEDEMIC & PROFESSIONAL QUALIFICATIONS

S.S.C (Secondary High School ) : Goa, India

Computer Knowledge : MS Office, etc.

Certificate of Achievement : Certificates of Appreciation on Department Manager CSA

: Certificates of Appreciation on US Navy Customs

: Certificates of Appreciation on US Army

HOBBIES & INTERESTS

Playing Cricket, Reading, writing, movies, music & photography

PERSONAL STRENGTHS

Friendly and easy going with people, keen observer, fast learner, able trainer & good listener

COUNTRIES VISITED on employment & business

Kuwait, Afghanistan, Visit on UAE,

REFERENCES

Mr. Jeffery Anderson

Branch Manager, ATSB

CSA (Combat Support Associate)

Contact this candidate