Maintenance Customer Service
Resume:
Feroze Wayne Rama
Curriculum Vitae
PERSONAL INFORMATION
Name: Feroze Wayne Rama
Date of Birth: 14 November 1982
ID Number: 821**********
Nationality: South African
Languages: English and Afrikaans
Residential Address: 25 St. Lawrence
Mayfair
Crosby
Johannesburg
South Africa
2092
Drivers license Code 8 own car
Contact Numbers: +27-71-537-****
Fax Number: +27-86-663-****
Email: *******@*****.***
Web: http://www.linkedin.com/in/ferozez
EDUCATION
SECONDARY EDUCATION
Matriculated: Lenasia Secondary
Year: 2000
QUALIFICATION:
Institution: College Campus
Qualification: Diploma I.T Networking
Field of Study: Networking
Year: 2002
Qualification:
Network Management (N+)
Internet Fundamentals (I-Net+)
Operating Systems (A+)
Intranet / web development
Information systems 1
Business Communication
Business Management
Pc Literacy
Year: 2003
Qualification:
MCSE Windows 2000 Directory Services Administration
MCSA/MCSE Windows 2000 Network Management
MCSE Windows 2000 Server
Data Base Administration
Visual Basic Programming
Help Desk Management
Project Management
Help Desk
Novell
Linux
Year: 2009
Accreditation SYSPRO Accreditation
Core administrations Discipline 1
SYSPRO Reporting Services
Installing SYSPRO Standalone
Systems administration 1
Technical Discipline 1
Installing SYSPRO
SYSPRO Technical
Key Performance Areas
Advanced IT Systems in compilation of Analytical Reports, SQL Server, Business Intelligence, SQL Reporting Services, Server Platforms, Active Directory (DNS, HDCP, GPO, RDP, VPN, Hyperterm), Exchange Server, Network Communication Devices and ERP Application (SYSPRO)
Vast experiences have been obtained while working on implementations projects and support center. Processing and consolidation of information / complaints
Data maintenance, security and integrity throughout the network..
Attention to detail and have a "hands-on-approach"
Ability to liaise and build relationships with personnel, users, company service providers and suppliers as well as IT Departments within company and deliver timely and high quality consulting
Assertive self-confident, Ability to meet deadlines and work under pressure.
Evolution of hardware and software assets that need to meet world class standards
Assessments of new methods and systems for management information security
Agreeing and monitoring performance of IT Service Providers
Development of the ERP systems as the central repository and transactional system for the company’s data
Programming and scripting to support management information needs
Excellent understanding of business processes and the capable to advise on best practices in the application of Information Technology.
Able to be part of a dynamic team to implement, train and maintain clients using Syspro, Microsoft and in-house application. Likewise mentoring Junior Consultants and Consultants on projects as well as during formal and informal office based training.
Ensure that all project tasks continue to address the needs of the client and fit within the overall scope of the project and are completed on time in budget
Maintain an understanding of sourcing trends within the global and local market
Understand the role new technology plays in the development of efficiencies within operational services
Develop and maintain an understanding of cost drivers within an operational service, as well as those cost drivers that build up
MOST RECENT EMPLOYMENT
Xtreme Business Synergy – 01-07-2010 to 23-02-2011
KemptonPark - SYSPRO Technical ERP Consultant
Technical Support and assistance to ERP (SYSPRO) Clients throughout all modules on the Financial application and additionally as an environment specialist supporting IT infrastructures to maintain the best advantageous working conditions for streamline business flow on all IT levels. Cater for pro-active tasks thus reducing unplanned re-active support and downtime. To ensure high availability of all the systems included in SLAs. Pro-active monitoring of the SYSPRO environment & SQL databases servers to minimize unplanned downtime. As an ERP Software Implementation Consultant, I am responsible for working with clients to ensure business needs and requirements are properly identified, analyzed and documented. Developing proposed solutions that meet or exceed those needs, and provide training of the solution to all levels of users. Solid Technical Knowledge, Financial guidance, Distribution and Manufacturing Knowledge to provide a streamline business solution. As an Implementation Consultant travel to Customer Sites to provide support and streamline Business flow and continuity. Solid knowledge of SQL Server administration, SQL Report services and Business Intelligence Solutions. Concrete understanding and profound expertise in Microsoft Server platforms. Project management skills and proven leadership skills. Developed exceptional integrity and unbiased organizational focus, conflict resolution skills and diplomacy. I am exceedingly committed in providing the highest level of customer service, support and satisfaction by means of my determined ability of maintaining a profound professional and matured approach. Exceptional integrity and unbiased organizational focus, conflict resolution skills and diplomacy.
ERP-SYSPRO 6.1
Accounting knowledge combined with advanced Technical IT analytical skills and a solid grounding on Business Report Writing with SRS, SYSPRO Reports, SYSPRO Financial Report Writer, ODBC, TSQL, SQL Reporting Services, and Business Intelligence
A SYSPRO system administrator with excellent knowledge of the financial, distribution manufacturing modules
Performing regular DRP tests of SYSPRO data and SYSPRO application, creating different DRP scenarios to accommodate any unforeseen disaster or loss of data
ERP software implementation and training on all SYSPRO Modules and utilities.
Proficiency in Microsoft Server implementation and Configuration for SYSPRO best Practice.
Have the ability to decipher and analyze business needs and requirements of clients.
Broad knowledge of business processes/practices in a variety of industries.
Have strong understanding of Accounting, Distribution and Manufacturing procedures, terminology and standard practices.
SYSPRO Printing: Document Types, Windows printing, SYSPRO Printing, SRS and Word
Review users’ requirements for new or enhanced functionality.
Desire and ability to keep apprised of the latest ERP technology and theories.
SYSPRO customizing, SYSPRO Menu, Favorites, My Menu, SYSPRO Browser, Quick Launch Menu , Triggers, Custom Forms and Events Management
SYSPRO Reports: SYSPRO Report Writer, Financial Report Writer, SRS Reports
Assist SYSPRO users to achieve high degree of proficiency
SYSPRO data conversions CISAM to SQL and Perfect understanding to stepping stones.
GL structure maintenance and support
Analyze and report on SYSPRO: IMPDG1, IMPDG3, IMPDG4, IMPDG5, IMPDG6, DDSBFI
Asset Register maintenance and support
SYSPRO Imports: Journals, Budgets, GL Entries, Forecasting Contract Pricing and Assets
AR maintenance and support
AP maintenance and support
PO maintenance and support
SO maintenance and support
Cash book maintenance and support
Inventory maintenance and support
WIP and BOMs support and structure
SYSPRO Analytics maintenance, support and configuration
SYSPRO Company Setup and System Setup for all modules
Stationary maintenance, support, and setup
SYSPRO Variances on all modules
SYSPRO Day Ends, Month Ends, Stock Takes and support during Financial Year End
Maintain and support all transactional log and report on discrepancies
Maintain executive view functionality
Maintain and Configure and maintain Automate Jobs
Maintain Office Automation integration
Review general SYSPRO housekeeping and personalized screen functionality
SYSPRO Stationary format creation and maintenance (SRS and Word)
Re-index CISAM data files
SYSPRO Data purge of all Modules as per Business requirements
SYSPRO archiving as per Business requirements
SYSPRO Company copy, from live to Test
Maintain SYSPRO Security and lock down as business requires
Configure and maintain user profiles, security profiles, security roles, and Electronic Signature Alerts (ESA)
SYSPRO support and maintenance on all MS server OS platforms and SYSPRO Clients: Window XP, Vista, Windows 7, Server 2003, Server 2008 (32bit and 64 bit)
SQL Database 2008 R2
Solid knowledge of SQL Server, SQL Reporting service, Visual Studio report writing, Business Intelligence Report, SQL Report Web Publishing,
Design Data Warehousing and Business Intelligence platform
Build database scheme, tables, procedures, permissions, and regulate database health checks
Set up data sharing and disk partitioning
Planning and prioritizing DBA tasks
Regular DRP tests on DBs and tables to allow for different disaster and data loss scenarios.
Defining and maintaining database security structures
Performing database maintenance after-hours and on weekends as and when required for application maintenance downtime. Provide 24/7 support for critical situations.
SQL Server 2005/8 and relational database development experience including ETL, Stored procedures, Functions, triggers, DTS packages, SSIS and SQL queries
Operations and maintenance of standard, routine queries, backups, clustering, mirroring, replication, failover, database utilities and automated reporting generating Management reports.
Create shell scripts for task automation.
Analyze and sustain data base capacity, consolidate and tune database for optimal efficiency
Restore and recover corrupted databases.
Testing and patches management to evaluate and recommend new database technologies.
Developing and Maintaining Crystal Report Services
Design and create relational databases
Strong understanding of Conceptual, Physical and Logical Database design
Develop data model describing data elements and how they are used, following procedures and using pen, template or computer software.
Develop methods for integrating different products so they work properly together, such as customizing commercial databases to fit specific needs.
Review procedures in database management system manuals for making changes to database holding a version control system.
Identify and evaluate industry trends in database systems to serve as a source of information and advice for upper management.
Networking and Server Administration
Server Support and Administration 2008 R2
Domain Controllers 2008 and earlier - Active Directory, DHCP, DNS and user manager
Networking, Server and Application provisioning in a large and complex heterogeneous Information Technology organization for Application separation and load balancing
Support and trouble shooting of all domain related issues, creating and deleting of users, File and printer sharing, Setting-up of user and group restrictions, VPN implementation and support, allowing remote users VPN access to Domain, DHCP support and maintenance to Scopes, VLANS, DNS and DHCP conflicts, Reservations of IP address for critical devises and users, HyperTerm, IIS, ASP.NET and Web Services.
Managing public IPs for remote access, consult with ISP for new or when issues arise
Active Directory upgrades from 2000 to 2003 on ward to 2008, DC promo Domain Controller from BDC to PDC and PDC to BDC and decommissioning of PDB and BDC
Excellent knowledge with Local AD Group Policies and scripts. Modify computer security files to incorporate new software, correct errors, or change individual access status.
Excellent knowledge of server hardware systems such as RAID (specifically HP).
Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
Excellent understanding of Windows Event logs and how to identify\resolve problems.
Windows Server Patching and Firmware up dates for Server Hardware
Excellent understanding of Windows Event Logs, how to identify and resolve problems
Anti-Virus – Symantec, E-Trust, Trend micro, McAfee , Nod32
Installation and support of the Anti-Virus Primary server and clients.
Setting-up of anti-Virus configuration for server and clients
Creation of Anti Virus manuals for remotes sites and to standardize installation
Monitor reports of computer viruses to determine when to update virus protection systems.
Problem solving and Virus notifications to inform users
Logging of call with technical department
File exception on scanning
Roaming clients configuration
Virus removal as per software vendors recommendations
Licensing and re-newels
Implementations of new software upgrades
Switches, Routers, Patch panels and network points
Installation and configuration of Networking Switches, Routers, Printer Servers, Wireless technologies (Wifi) and IP enabled devices (Cisco, 3COM,HP CURVE, and Juniper.
Monitor network performance to determine adjustments, and to determine future changes.
Maintain and Trouble all Switches and routers
Rebooting of all Switches and Routers remotely, standalone and Switch stacking
Patching of network points
Trying to achieve 100% uptime for all users
Setting up and configuring of new switches to the domain
Replacing of old or faulty switches
Clearing of error on switch ports
VLAN and DMZ creation over switches
Replacement of devices to be configured as per the last
Cabling and cabinet Spacing and Maintenance
Email – Pop (Linix) and Exchange 2010
Experience and understanding of Exchange 2003\2007\2010 – administration, maintenance and troubleshooting.
E-mail User creation and E-mail set-up on workstation (Outlook)
Rule creation for users mail box, network restriction and Mail filtering
Blocking of spam and when users requests blocking of addresses
Deviations from different POP to Exchange or upgrades from Exchange 2000 to 2003 on ward to 2010
BBM Integration
Exchange Web mail
OTHER WORK EXPERIENCE
EOH – Impact Africa 11-09-2007 to 30-06-2010
Bebfordview - SYSPRO Technical ASP Consultant
Support to Clients with regard to SYSPRO and SQL as a Systems Administration Management Services Consultant. Cater for pro-active tasks thus reducing unplanned re-active support and downtime. To ensure high availability of all the systems included in SLAs. Pro-active monitoring of the SYSPRO environment & SQL databases to minimize unplanned downtime
Responsibilities
Documentation/Manuals
SQL Error Log and investigation
User and data Object Locks
Maintain Electronic Signature Alerts (ESA)
Maintain Automate Jobs
Maintain Office Automation integration
Maintain personalized screen functionality
Maintain executive view functionality
Review general SYSPRO housekeeping
SYSPRO Diagnostic Services
SQL Reporting Services maintenance
SYSPRO Company copy, from live to Test
SYSPRO Stationary format, creation and maintenance
Maintain SYSPRO Security
Maintain passwords
Maintaining user profiles
Maintain security profiles
Maintain security roles
Review job logging and failed processes
Set-up and maintain standard SYSPRO SRS reports for specific users
Maintain SRS report scheduler
Manage SYSPRO SRS report archiving
Review SYSPRO report security
Re-index CISAM data files
SYSPRO Data purge
SYSPRO archiving
Stationary formats
SYSPRO upgrades versions, service packs, and ports
Review Installation Options
SYSPRO Training assessment
Performance tuning (Application, SQL server)
Monthly report on environment and possible recommendations
Upgrade and Release management
Improve business performance
Perform database conversions related to upgrades.
Installation of WEBservices, single and double instance
SYSPRO support and maintenance on all MS server OS platforms(2000, 2003, 2008)
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ASP Consultant – Based at a client as an IT Administrator/ IT manager (Promoted to a SYSPRO Technical ASP Consultant)
Support to a client as an IT Administrator/ IT Manager based in Kya-Sands. Maintenance and support to 5 business units. To ensure continues flow of information within the company, with a minimum of downtime on all the systems (hardware and software). Single point of contact with regard to all IT related issues. Keep company directors and management informed at all times.
Key Responsibilities
Insure 100% up time of all services
Maintain all servers, Routers and Switches
Manage all Microsoft licences
Manage SLA agreements with Suppliers
Control all IT assets and update inventory list
Anti-Virus administration and support
ERP maintenance and support
SoildWork administration and support
Workstation maintenance and support
File and print server administration and maintenance
Back-up of all data and tape cycle
Vodacom 3G testing and support
The orderly and efficient control of computer information flow
Co-ordinate computer time usage between the branches
Correct filling of documentation and reports
Attempting to achieve a 100% up time of all servers
Assist ERP and SolidWork users to achieve high degree of proficiency
Maintain and sort out problem on users machines
Problem solving on printers
Maintain the back-ups from the system on a daily, weekly and monthly basis
Maintain a reasonable level of pre-printed inventory of invoices, statements
Maintain a workstation inventory
Remote assistance to users
Equipment purchasing and management
SYSPRO Client and server installations
ERP-SYSPRO
Maintain and support all issues with regard to SYSPRO. Escalate accordingly
SYSPRO printing support
Client installations and upgrades
Monitor SYSPRO server and application health and performance
Assist SYSPRO users to achieve high degree of proficiency
Domain- Active Directory, DHCP, DNS and user manager
Maintains of Domain and Active Directory
Support and trouble shooting of all domain related issues
Creating and deleting of users
Setting-up of user restrictions
Allowing remote users VPN access to Domain
Reserve IP address for critical devises and users
DNS and DHCP conflicts
Windows updates – WSUS
Installation and configuration of server and clients
Patch approvals (Rule Critical Patches)
Research on Microsoft sites
Roll back of problematic patches
Anti-Virus – Symantec and E-Trust / Trend micro
Installation and support of the Anti-Virus Primary server and clients.
Setting-up of anti-Virus configuration for server, clients and Roaming clients
Creation of Anti-Virus manuals for remotes sites and to standardize installation
Problem solving and Virus notifications to inform users
Logging of call with Symantec and E-trust technical department
File exception on scanning
Virus removal as per software vendors recommendations
Email – Pop from Linux box
Maintenance and troubleshooting
User creation
E-mail set-up on workstation (Outlook)
Administer drop box located on site (Linux machine)
Rule creation for users mail box and network restriction
Blocking of spam and when users requests blocking of addresses
Mail filtering
Switches, Routers, Patch panels and network points
Maintain all Switches and routers
Rebooting of all Switches and Routers remotely
Switch stacking (8 switches on site)
Trouble shooting of switch
Patching of network points
Fault finding
Trying to achieve 100% uptime for all users
Setting up and configuring of new switches to the domain
Replacing of old or faulty switches
Clearing of error on switch ports
VERITAS Backup Exec
Back up of the SYSPRO system
Full tape back-up
Onsite back-ups
User back-ups
Restores upon user request or system failure
Back-up exceptions and scheduling
Individual user back-up to file server
Back-up scripts for critical applications and files
SQL
Installation of SQL
Data recovery
Database maintenance
Backups
Restores
Company copies from live to test
Data exports
Upgrades
Computer Assets
Purchasing of all IT equipment
Liaise with suppliers for best prices
Request quotes
PO creation
Signing off all supplier invoices
Asset Inventory list maintenance
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Lafarge ARMIS - July 2005 to February 2007
Wood mead - IT Operations Technician
Responsibilities
Administration and Auditing to ARMIS servers and implementation of standard Configuration
Coordinator and management of Regional IT Help desk
Management of Regional (7 Countries) Anti Virus solution using Symantec Anti Virus, WSUS and workstation standards
Weekly reporting on Regional network sites
Loading Servers Standard software stack (windows 2003, Symantec Anti Virus, TCP/IP configuration, HP windows software and patches)
Management and Administration of all ARMIS 2003 servers in IBM Data center
Administration and Coordination of all activities and projects in the Data center
Manage all activities done by suppliers from a coordinator view
Liaising with suppliers i.e. placing orders, getting quotations, following up on invoices and logging calls, and over seeing of implementations
Liaising with IBM/IGS as per Back-up and monitoring implementation
Administration i.e. keeping Data center Server inventory, Server Back-ups and Server Monitoring Documentation up to Date.
Administration on Regional Network Servers (WINS, DNS, DHCP, WSUS, and SAV)
Training to business units on Workstation support
Drawing up of training manuals and support manuals (server installation, Workstation Anti-Virus Primary server installation, Anti-Virus client installations, WSUS, WINS, DNS, DHCP)
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General
I am exceedingly committed in providing the highest level of customer service, support and satisfaction by means of my determined ability of maintaining a profound professional and matured approach. Exceeding exceptional integrity and unbiased organizational focus, conflict resolution skills and diplomacy.
Contact this candidate