Customer Service/ Sales/ Medical Assistant

Mary Teresa Owens

**** ******* *** ****** 910-***-****

Autryville, NC 28318 ***********@*****.***

EDUCATION:

Miller-Motte College, Fayetteville, NC

Major: Medical Assisting Degree

Graduation Date: July 2012

OBJECTIVE:

To obtain a Medical Office Assistant position in Health Services with an opportunity for professional growth and career advancement.

WORK EXPERIENCE:

Genco ATC Four Oaks NC March 2012-Present

Inventory Control Clerk

Responsible for reviewing inventory adjustment transactions and root cause analysis. Work with customer (BD) to coordinate systemic

material movement. Responding to inventory inquiries from the customer and customer and internal user. Balancing inventory level

between WMS and SAP. Working with planners to resolve open issues. Updating and maintaining reports using Microsoft Office

programs. Cycle count when necessary, trouble shoot as required.

Piedmont Chiropractic Dunn, NC April 2012-July 2012

Medical Assistant Student

Front office reception performs patient access functions for medical office by using computer system, printer, copier, calculator, and fax.

Checking in patients, collected copayments, and schedule appointments, collect patient demographics and insurance information, set up X-ray machine, opening the office.

Bleecker Automotive Dunn, NC Dec 2010-March 2011

Loan Specialist / Sales Representative

Examined and resolved customer issues in a timely manner. Exhibited exceptional phone skills processing and analyzing loans for customers with deprived credit reports

MJ Soffe Fayetteville, NC Nov 2008- Dec 2010

Data Entry Specialist

Utilized exceptional phone and customer serviced skill in a call center environment, while dealing with the military branch of distribution accounts. Efficiently multitasking while organizations skills were used to their maximum. Order from entry through final shipment

Production and shipment monitoring to ensure timely delivery and follow-up with customers and handle customer returns and complaints

Embarq (Formally Sprint) Clinton, NC Aug 2005-Sept 2008

Customer Sales Representative

Assisted customers in call center environment with set up of first time accounts while also-making account changes. While on-line, task included assisting customers with product purchasing and with troubleshooting. In addition, responsibilities included establishing phone, Internet, and satellite services. Customer returns and complaints with orders.

Bleecker Automotive Dunn, NC Nov 2003-Aug 2005

Loan Specialist / Sales Representative

Displayed exceptional phone skills processing loans for customers with deprived and analyze credit reports. Also assisted in locating and selling vehicle that bests suits the customer.

QUALIFICATIONS/SKILLS/TRAINING:

• Excellent working knowledge of Microsoft Office and Outlook, and Microsoft Suite and Medisoft

• Strong written and verbal communication skills, leadership, customer service and interpersonal skills

• Ability to work individually and as a part of a team, to train, motivate and supervise employees

• Front-Office Administrative Skills

• Medical CPT,ICD-9,ICD-10,HCPCS2010

• Medical Billing and Coding procedure

• Medical Office procedure of HIPPA

• CPR Certification

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