Carolyn D. McKinney

Wilmington, NC *****

SKILLS

** 21 Years Experience in Software Design & Development using various Life Cycle Development Methodologies

** Information Architect & User Interface Designer

** Human-Computer (Systems) Interface

** Usability Testing

** Visual/Graphical Designer

** Quality Assurance Testing

** Business & Requirements Analyst

** Software Product Management

** Project Management

** Software Developer, Object Oriented (OO)

** Business Applications Report Developer / Data Analysis/Quality

** Data Collections Software

** Business Process Modeling / Management

** Wireless Communications, Messaging (MOM)

** Content Management Systems (CMS)

** Proficient In: Mercury Test Director, Project, DOORS, IQInsight, Toad, Oracle Applications, Maximo, PeopleSoft Human Resources/Recruitment, C++, VB, SQL, PL/SQL, Enterprise Application Integration & ETL Software, MS MSWord, Excel, PowerPoint, Cognos (Reportnet Certified), Crystal Reports, Visio, HTML, CSS, Dreamweaver, Fireworks, Illustrator, Photoshop, Interwoven TeamSite, Business Process Management & Analysis Tools, Oracle DB, MS Access, Flash, Nero.

WORK HISTORY

Information Architect

Princeton Information Systems for Credit Suisse Center of Excellence

Present

** Work with customers and technology stakeholders to plan, design, and document user experiences and functionality for web-based applications. The “MyHR Transformation” PeopleSoft project considered one of the most strategically critical projects globally.

** Collaborate with Human Resources IT team (business analysts, PeopleSoft developers).

** Gather requirements for Recruiting / Careers external and internal website.

** Develop prototypes using Visio/HTML/Adobe Creative Suite. Developed working templates for webpages in Interwoven’s TeamSite CMS application.

** Write test cases for Quality Assurance testing. Used Mercury Test Director.

** Create and maintain information architecture documents such as site maps, page wireframes and/or mockups, flow charts, content inventories and functional specifications

** Responsible for the layout and design of user interfaces for internal applications. Develop templates for Corporate Web to use.

** Tools: TeamSite CMS for production web pages, Adobe Creative Suite 3 and HTML for prototyping, Visio for rapid prototyping and site mapping, MS Office (Powerpoint, Word and Excel) for documentation and presentations.

Granite Services for GE - Hitachi

2006 - 2008

Business / Reporting and Data Quality Analyst

** Managed project "Stop Gap Reporting" as the Lead Reporting developer. Developed timelines, identified resources required (interviewed and made recommendations for staff), created tasks, and identified risks for meeting deadlines. Used MS Project managing tasks using Work Breakdown Schedule codes and tasks.

** Gathered requirements, used UML use cases to create functional specifications, created test plans for unit, system and user-acceptance testing, Used DOORS and Mercury Test Director for traceability of requirements through acceptance testing.

** Developed reports using Cognos toolkit (Certified in Cognos – ReportNet) for Oracle ERP and Crystal Reports / Access for legacy manufacturing reporting. Performed data quality analysis on Oracle and legacy system data. Tools: TOAD, SQL Navigator.

** Researched and presented data quality plan for migrating data from legacy systems (Maximo, IMS, etc) to new Oracle ERP system.

** Oracle ERP implementation reporting team in the sourcing, inventory, quality, project management and financial areas.

Information Architect and User Interface Designer

** Member of the Human-Computer (Systems) Interface Group of the ESBWR Humans Factors Organization.

** Aided in project managing the Control Room Workstation Application Interface. Developed timelines, tasks, identified resources required and risks involved in meeting deadlines. Used MS Project which integrated into a Overall Project Work Breakdown Schedule (WBS).

** Gathered requirements for design of workstation screens, developed functional specification using DOORS. Created and used traceability matrices to ensure functional requirements were addressed at completion of project.

** Created test scenarios, using Quality Center and DOORS.

** Worked on responses to Nuclear Regulatory Commission’s (NRC) requests for follow-up to GE-Hitachi’s Design Control Document (DCD) and Licensing Topical Reports (LTR). LTR’s were ultimately incorporated into future versions of DCD. Developed work instructions that were incorporated into DCD.

** Designed User-Interfaces for Next Generation Digital Power Plant application(s) using Human Factors methodology, active listening interviewing, creating information site maps, and formative and summative testing techniques. Provided alternate ideas and recommendations. End result was the Human Factors “Style Guide”.

** Used rapid prototyping techniques for turnaround of mockup / design ideas. Photoshop, Visio, HTML

Business Process Management / Analyst

CommerceQuest (Now Metastorm)

2002 – 2006

** Demonstrated and created proof-of-concepts using Business Process Management/Analysis (BPM/BPA) and Enterprise Application Integration (EAI) software. Java, Javascript. Eclipse IDE.

** Managed 40+ Industry Analysts across 10 subject domains to make sure company message was delivered by the "right messenger" (sometime me!), in a timely matter, and to the correct people. Used Workflow, Business Process Management and Project Management software to insure deadlines met, invites sent, conferences set up, and meetings attended.

** Part of strategy team that re-positioned company from a message oriented software vendor to a business-process focused vendor ultimately acquired by Metastorm, a market leader.

** Focused on retail and financial verticals, providing accelerators, which are packaged processes to jump start the modeling and implementation of process management.

Senior IT Industry Research Analyst

META Group

2000 - 2002

** Consulted with Fortune 50 companies on strategic and tactical moves for IT and Business goals.

** Research and analysis of information technology (IT) issues, specializing in message oriented middleware (MOM), Enterprise Application Integration (EAI), Business Process Management (BPM), XML technologies.

** Written presentations, papers monthly; handling customer inquiries in teleconferences daily, Delivering presentations in group/conference settings quarterly.

** Published META Spectrum for EAI space, methodology is now used in Gartner’s magic quadrant. One of three primary contributors to 1st competitive analyses for EAI and Process Integration areas.

Product Manager / Programmer / Quality Assurance Testing / Software Audit Supervisor

iWork Software, LLC

1998 – 2000

** Product Manager for Enterprise Application Integration (EAI), and Extract Transform and Load (ETL) Tools

** Responsible from inception to delivery of product, resources and ancillary deliverables (documentation / training / marketing) milestones being met. Used MS Project to set up resources required, tasks, milestones, and deadlines. Managed or liaisoned with area managers of project to meet these goals: Research and Development, Quality Assurance, Marketing, Pre-Sales, Documentation, Executives, and Services groups. dcXchange (ETL product line) met milestones 90% of time and was ultimately delivered on-time with all marketing / training / documentation also delivered on-time.

** Responsible for regulatory software audits from customers / vendors / government agencies.

** Developed all training materials and delivered the training on-site and off-site. Trained trainers.

** Designed User-Interfaces for ETL and EAI tools using Human Factors methodology, active listening interviewing, creating information site maps, and formative and summative testing techniques.

** Implemented software development life cycle methodology to research and development organization as well as the business. Introduced the use of the Rational Unified Software Process, UML Use Cases, Traceability Matrices, and 5-step software product delivery model.

** Delivered integration and data collection products to the market. Integrated 3rd party reporting tools in the package (Crystal Reports).

** Set up requirements, design, coding, development, testing, documentation, internal and customer training teams and processes. Languages: C++, SQL, PL/SQL, T-SQL, RPG.

Senior Software Engineer / User Interface Design (Human-Computer Interfaces)

ETE, Inc. (subcontracted with Mitre for government contracts)

1996 - 1998

** Part of life cycle development for wireless data communication client/server technology.

** Human-Computer Interface developer/designer for mobile devices/wireless communications (TISCOR). Gathered requirements, created application site maps, wrote test plans, conducted periodic usability tests and the conducted final user-acceptance tests.

** Primary customer support for customers of the mobile application TISCOR.

** One of the first ISV’s to write applications for the RIM “Blackberry” and other hand helds (Newton and MS CE based). Developed GPS application graphical interfaces for military project. Languages: C, C++, Newtonscript. Tools: Codewarrior.

** Products included wireless communication software (back-end and graphical interface) using MOBITEX packet radio networks (MASC protocol), GSM (Global Systems for Mobile Communications) networks; and wireless client/server packet data communication and satellite based Global Positioning system (GPS) navigation technology.

Programmer Analyst / Usability Tester

Intuit, Inc.

1991 - 1996

** Lead programmer analyst of high volume software development for over 20 product releases a year of TurboTax and MacInTax. Worked to a task schedule and milestones to meet extremely tight and immovable deadlines.

** Development activities included analysis, programming, writing hypertext help, quality assurance (testing) and documentation, under tight deadline parameters. Responsible for teams of 2-6 analysts. Maintained team’s internal website.

** Involved in usability testing with customers during tax “off-season”.

** Earned Enrolled Agent for IRS status, 1996

Systems Analyst with R.J.R. Tobacco Int’l

Systems Analyst / Technical Publications for FAA Approval. Contract position during start-up operations.

Triad Int’l Maintenance Corp.

** Produced over 100 manuals and technical documentation for approval to FAA during the startup phase of company.

** Set up technical publications department which included multi-platform hardware/software and multiple interfaces to testing equipment to monitor and document results. Multiple software packages included word processors, workflow, graphing, drafting, graphics and presentation packages.

Training Manager with DP Solutions

Quality Assurance Manager/Programmer Analyst/Coder with SLIMS Corporation

EDUCATION-Wake Forest University, Winston-Salem, NC - BA Art

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