Customer Service Sales

Raja Kamran Manzoor

Hail,

SAUDI ARABIA

Tel: +966-*********

PERSONAL

Name: Raja Kamran Manzoor

Father Name: Raja Manzoor Khan

N.I.C. No. 81302-5686620-5

Martial Status: Married

Cell No. 009**-*********

Driving License: Holding Clean Car Driving License In Pakistan

e-mail: *************@*******.***

QUALIFICATIONS

Name of University/ Institution City/ Country Type of Degree/ Certificate Year of Passing

University of Azad Jammu & Kashmir Mirpur, Azad Kashmir Bachelors in Business Administration 1996

Govt. Degree College Mirpur, Azad Kashmir HSSC 1994

Govt. High School Mirpur, Azad Kashmir SSC 1991

TOTAL WORKING EXPERIENCE:

More then 12 Years in Sales & Marketing.

LANGUAGES:

English(Expert),Urdu(Expert),Hindi(Expert), Arabic(Medium)

EXPERIENCE IN SAUDI ARABIA AS ADMINISTRATOR & FLEET CONTROLLER IN CONTRACTING COMPANY

• I am working now in big contracting company in Hail Saudi Arabia.

• My duties are to organize all record of machinery and vehicle fleet computerized.

• To keep check on drivers and machine operators.

• To go on sites and interaction with workers regarding safety and their problems.

• Expert in computer especially MS Word.

I am also working as certified international service checker for McDonald Fast Foods and other multinational brands in Hail KSA.

EXPERIENCE WITH TOYOTA /HYUNDAI JOB DESCRIPTION

1. Toyota Azad Motors, Mian Muhammad Road, Mirpur (A.K), Pakistan from July, 2009 to December 2010.

I joined Toyota Azad Motors for the period mentioned as Manger Fleet Sales and short introduction of my responsibilities during the mentioned periods are as under:

My Responsibilities as Manager Fleet Sales:

• Preparation of annual Action Plan for Fleet Sales Customers.

• Lesions with Institutional customers.

• Heading Customers service department .

• Events Supervision.

• Represent Dealership to Government Departments/ Organizations.

2. Hyundai Kashmir Motors, Mirpur (A.K), Pakistan from September, 2000 to July, 2009:

I joined Hyundai Kashmir Motors for the period mentioned as Manger Sales & Marketing. Short introduction of my responsibilities during the mentioned periods are as under:

My Responsibilities as Manager Sales & Marketing:

• Preparation of Annual Targets.

• Allocation of targets to my fellow team members.

• Monitoring of Sales Team.

• Look after Customer Service department.

• Preparation of Marketing Campaigns & Promotional Activities.

• Implementation and evaluation of promotional actities.

• Evaluation of Daily Sales Reports.

3. EFU Life Insurance Company, Mirpur (A.K), Pakistan Branch , from February, 1996 to May, 1999:

I joined EFU Life Insurance Company, Mirpur (A.K) Branch as Sales Consultant for the period mentioned, my responsibilities during the mentioned periods are as under:

WORKSHOPS/ TRAININGS & SHORT COURSES ATTENDED

Name of University/ Institution City/ Country Type of Course Time Period of Course

Workshop on Customer Service Excellence by Dewan Farooq Motors Ltd. (Assemblers/ Distributor of Hyundai Vehicles for Pakistan) Karachi, Pakistan Service Excellence

(Discovering the Soul of Service) 15-days

01 -11 October, 1990

Dewan Farooq Motors Ltd Karachi, Pakistan Self Grooming Workshop 2-days

Askari Leasing Ltd

Islamabad, Pakistan Auto Leasing/Financing 2-weeks

GOLD MEDALS

1. Got Gold Medal from EFU Life Insurance Co. on Achievement of extraordinary business during the year 1998.

2. Got Gold Medal from Askari Leasing Ltd on remarkable growth of Car Leasing business during the year 2003.

3. Numerous distinctions and prizes.

NATIONAL & INTERNATIONAL CONFERENCES ATTENDED

1. Toyota Dealer Conference In THAILAND, Held in 2010.

2. Hyundai Dealer Trip To United Kingdom 2009.

3. Hyundai Dealer Conference Bhurban Murree Pakistan 2008.

4. Hyundai Dealer Conference Dubai 2007 etc.

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