Kari Kalinich

**** ***** ***.

Riverside, CA ****9

Home 951-***-****

E-mail: lowt5q@r.postjobfree.com

Objective

Seeking a position in the customer service field where my extensive experience coupled with a strong work ethic can make a positive contribution with a reputed organization with opportunities to implement and explore my skills, to help organizational growth, and gain valuable knowledge for personal development.

Summary of qualifications

Over 6 years of excellent customer service skills, cultivator of positive relationships with business clients, knowledgeable of Word and Excel. Works well as team member or independently. Considered to be motivational, detail oriented, dependable, with a peasant upbeat attitude. Has experience working with highly confidential and financial information. Possesses the ability to create content for marketing campaigns and to execute successful fundraising events.

Career Progression

Apple One: Customer Service Representative (3:12- 6-12)

Read prepared script to inform the public of their ability to make a claim with lawyer representation

Conducted questionnaire that determines if an individual suffered a legitimate and documented loss

Filled fields on an online document accurately regarding confidential financial information

Public Awareness Inc.: Telemarketer (6/11 - 9/11)

Read prepared sales script describing various nonprofits scope of services

Persuaded potential donors to commit to a donation, answer questions pertaining to nonprofit

Recorded contact information and report outcomes to coworkers and supervisors via email

Housing Plus: Administrative Assistant (3/11-5/11)

Conducted research, compiled data, prepared documents, and agendas

Created text for marketing and fundraising events

Compiled, transcribed, and distributed minutes

Riverside Community College Puente Program: Office Assistant IV (12/09- 12/10)

Provided secretarial and administrative support to the Puente Program administrative division

Coordinated projects that involved other work teams and departments

Scheduled appointments, campus tours, meetings for administrators and club

Provided customer service to the general public relating to the Puente Program

Rocket Learning: Enrollment Aide (8/09-9/09)

Maintained an upbeat demeanor, professional attitude with the public while displaying the

ability to listen to customers (parents and students) and to understand and respond

positively to their request regarding after school tutoring program

Assisted parents with the application process of tutoring program

Prepared and distributed daily, reports to Admissions regarding future class start information

Central Communication: Telephone Operator/Virtual Assistant (1/03-3/09)

Provided excellent customer service and confidentiality for a variety of companies by scheduling appointments, answering inquiries and recording complaints regarding products and or services using Startel and Great Plains software programs

Took precise messages and/or cross connected caller promptly to correct personnel or department

Dispatched calls by alpha numeric paging and e-mail

Displayed superb verbal and written communications skills that contributed to the overall success of a team atmosphere

County of Riverside T.A.P. Program: Office Assistant III-Classified (12/06– 11/07)

Provided superb customer service for the Riverside County Graffiti Removal Program

Answered questions and dispatched requests promptly that consisted of precise and intricate directions for graffiti removal

Maintained calendars, scheduled meetings, and answered phones for Riverside County representatives

Typed memos and agendas for meetings

Distributed mail.

Kelly Temp Services: Receptionist (1/2002-7/2002)

Maintained a cheerful and professional attitude as the first contact for companies with the public

Screened calls, took messages while displaying superb verbal and written communication skills

Maintained sign-in sheets and kept writing instruments handy

Typed, faxed documents and distributed mail

Robie & Matthai, A Professional Corporation: Copy Clerk (11/00 - 01/02)

Responsible for providing excellent copying skills and being detail oriented in the construction of notebooks for litigation

Volunteer Experience

Board member of Neighborhood Housing Services of The Inland Empire (7/2006-3/2012)

Director of Communications Housing Plus (3/2011 - 5/2011)

Corona Food Not Bombs Organizer (3/2008-10/2009)

Carolyn E. Wylie Center for Children, Youth & Families Parent Teacher Association (6/2005-7/2007)

North Hollywood Food not Bombs Organizer (1995 -1999)

Awards/Honors

Oshler Scholarship (2009)

Central Communication Award of Excellence (Fall 2008)

Community Service Gold Award - 200+ hours (Fall 2007 & Fall 2008)

Most Valued Club Member of Puente (2008)

Award of completions: Excel and Access Riverside County’s – The Center for Governmental

Excellence (2006).

REFERALS

Available upon request

Contact this candidate