Office Manager/Executive Assistant

Efficient and Experienced Administrative Professional Looking for a New Challenge

Kimberly A. Fletcher

**** ******* ***** *** ****, Grapevine TX 76051

972-***-**** **********.********@*****.***

Objective

Seeking an administrative support position in which I may contribute to the growth of a stable company with my computer skills, technical knowledge, organizational abilities, communication skills, and administrative experience

Summary of Qualifications

Seasoned Administrative Assistant: 10+ years providing administrative support work, including experience in development and implementation of administrative processes and procedures; preparing reports and other documents in small business environments and in corporate environments

Skilled User of Technology: 7+ years experience in network administration and analyzing business systems

Detail-Oriented "multi-tasker": Able to balance competing priorities and tight deadlines while maintaining necessary attention to detail and understanding broad issues; Known for timely completion of projects.

Effective Communicator: Polished telephone, interpersonal, and writing skills; Energetic, patient and diplomatic

Dependable Team Player with a Positive Attitude: Able to work collaboratively with others

Professional Experience

Front Office Asst. Ft. Worth Eye Prosthetics, Fort Worth TX 817-***-**** 6/2008 – Present

Greet and direct patients; Answer telephones; Update/Maintain patient charts and records; Obtain insurance verification and authorization; Adjust scheduling for emergency cases; Schedule Appointments; Process insurance claim forms; Bill patients and insurance companies; Accounts receivable and accounts payable; Compose and type routine office correspondence; Operate computer, fax, and copy machines; Maintain OSHA guidelines; Maintain confidentiality of patient records; Prepare lab for Ocularist; Prepare patient rooms; Assist Ocularist when required in order to assure efficient and effective health care to all patients

Sales Coordinator ROMCO Equipment Company, Dallas TX 214-***-**** 4/2007 - 5/2008

Coordinate sales and rental of heavy duty construction equipment; coordinate transportation of equipment to and from construction sites; analyze and resolve customer account issues; function as first point of contact to new customers; function as right-hand assistant to the Regional Sales Manager of North Texas; locate and bring in equipment as needed by sales team; invoice customers for rentals and sales; Function as the go-to person in the absence of the regional manager

End of Lease Sales Specialist Citicapital, Irving TX 469-***-**** 1/2003 - 7/2006

Negotiate end of lease options with material handling lessees/dealers; monitor decisions through execution; Facilitate up sell of ongoing continue to bill, renewal lease payments; Generate premium results via end-of-term lease sales; Proactive, relationship-oriented follow up with customers on invoiced continue to bill payments, end of lease sales ; Request/perform account corrections and maintenance, as appropriate; Develop and continuously strengthen relationships with lessees, dealers, manufacturers; Develop an inside sales partnership with internal business peers, customers; Contribute to the development of a customer retention and cross sell-oriented culture; Work with business partners to improve both internal and external service levels; Proactive participation in and development of key departmental initiatives; Ensure compliance with Federal and State regulations, bank policies and Asset Management policies; Ensure strict adherence with Citigroup’s policies and procedures

Business Systems Analyst Citigroup, Irving, TX 469-***-**** 1/2001 - 1/2003

Assist business user community by providing technical support on an internal receivables system; Adhere to and enforce compliance with federal banking regulations with regard to administering user security. Interact daily with corporate executives to obtain requirements in order to implement business software solutions; Create, test and implement InfoTrieve reports; Project Management (gathering requirements, writing test cases, implementation) all within the CSDLC guidelines

Assistant to V.P. / Network Admin. Associates /Citi, Irving, TX 469-***-**** 10/1995 - 1/2001

Assist VP of Lease Operations in a highly visible role including administrative/program/training support for a department consisting of 3 managers and 32 full-time employees; Assign network and mainframe security; Coordinated and schedule travel and meetings for VP; Program and distribute 175+ financial reports on a monthly basis; Perform a variety of administrative responsibilities including: accounts payable; preparing correspondence for Mgmt; creating spreadsheets; faxing; copying; coordinating luncheons; preparing and submitting purchase orders and supply requisitions; maintaining storage retention records; maintaining confidentiality of employee records

Legal Secretary/Attorney's Assistant Law Office of Tim Rusk 817-***-**** 2/1995 – 10/1995

Assist criminal law attorney in a support role; Screen and interview prospective clients; Prepare legal documents; Communicate case status to clients; communicate with local courts on daily basis with regard to upcoming dockets and trials; handle accounts payable and accounts receivable; coordinate attorney's schedule with court dockets; screening and interviewing prospective clients

Education

Tarrant County Community College, Hurst Texas

8/1995 - 9/1995 Class: Speech / Public Speaking GPA: 4.0

Texas Tech University, Lubbock Texas

1988 - 1990 College Major/Minor: Political Science / Spanish

Units Completed: 3 Semesters

Coronado High School, Lubbock Texas

1985 - 1988 Degree Received: High School Diploma

Skills

Technical

*Network Administration

*Technical/User Support

*SQL Report Programmer *Microsoft Office Suite

*WordPerfect

*QuickBooks

*Visio

Miscellaneous

*Managerial Experience

*Supervision

*Team Building

*Training & Instruction

*Collections

*Project Management

*Research & Analysis

*Screening & Interviewing

*Conflict Resolution

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