Customer Service Assistant
Resume:
Nicole Fulton
Clarksville, TN 37040
***********@*****.***
Summary of Qualifications
•Excellent interpersonal skills
•Able to multi-task and pay attention to detail
•Self-directed and self-motivated
Relevant Work Experience
Student Services Representative, Daymar Institute, Clarksville, TN 2010 - present
•Plans student events, graduation, and orientation
•Focuses on student retention by contacting students daily
•Coordinates activities and meetings for student organizations
Instructor, The Language Center, Valladolid, Spain 2009-2010
•Designed courses given to ESL Spanish Speakers
•Conducted classroom activities intended for adult education
•Taught students to speak and write in advanced English courses
Teaching Assistant, University of Kentucky, Lexington, KY 2008-2009
•Organized lesson plans and course objectives
•Recorded attendance and monitored class participation
•Instructed students in basic Spanish conversation skills
Tax Preparer, Jackson Hewitt, Clarksville, TN 2008
•Prepared income tax returns and answered tax-related questions
•Established relationships with clients by providing customer service
•Interacted with customers to ensure a positive experience in the office
Cashier, Best Buy, Clarksville, TN 2008
•Completed the accurate processing of all transactions
•Prepared register area for customer transactions
•Supported excellent employee performance and experience
Teacher, High School Upward Bound, Clarksville, TN 2008
•Instructed students in the subject matters of Psychology and Spanish
•Mentored youth by providing academic advising and support
•Chaperoned group outings, excursions, and daily activities
Resident Hall Director, APSU Housing & Residence Life, Clarksville, TN 2006-2007
•Provided peer counseling for residents and promoted student diversity.
•Referred students to campus resources and addressed resident concerns.
•Provided on call support to address resident concerns and issues
Academic Mentor, MAAPS Freshman Family Mentor Program 2006-2007
•Served as a mentor and role-model for incoming freshmen
•Promoted academic success by holding weekly student meetings
•Counseled students to overcome transitional difficulties
Resident Assistant, APSU Housing & Residence Life, Clarksville, TN 2005-2006
•Performed monthly health and safety checks to ensure clean living standards
•Promoted student involvement by advertising for programs
•Organized events and activities geared towards student life and leadership
Tutor, APSU Academic Support Center, Clarksville, TN 2005-2006
•Tutored students having difficulties with Spanish and Psychology
•Recorded attendance and tracked student progress
•Encouraged academic success and provided educational advisement
Education
Austin Peay State University, Clarksville, Tn
B.A. Spanish, B.S. Psychology Overall GPA 3.77/4.0
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