Director of IT
Resume:
JAIME L. RODRIGUEZ
**** ** **** **** 954-***-**** (Cell)
Coral Springs, FL 33065 *************@*********.***
Objective
Seeking a senior management position where my leadership and highly effective technology management experience will contribute to the profitability and growth of the organization
Professional Qualifications
• Nearly 20 years of experience as an IT professional for fortune 500 companies with in-depth knowledge of applicable laws and regulations as they relate to IT
• Excellent project management skills, proven ability to manage large projects involving teams spread nationally with very aggressive project schedules
• Experience leading network teams: organizing effective planning schedules and resources, tracking fault resolution, reporting to management and resolving conflicts
• Proven ability to effectively prioritize, execute tasks in a high-pressure environment and work in unison with staff, clients, contractors, vendors, executive management and board of directors
• Knowledge of business theory, business processes, management, budgeting, and business office operations
• Strong leadership, highly self-motivated, excellent written, oral, analytical and interpersonal communications skills
Education
Master of Science, Information Technology December 2007
Barry University, Miami Shores, FL
Bachelor of Science, Information Technology Summa Cum Laude Alumni December 2006
Barry University, Pembroke Pines, FL
Major: Business Administration
Bronx Community College, Bronx, NY 1991 - 1995
Relevant Experience
Project Management
• Managed a $5.5 million dollar budget on a yearly basis for conferences, offsite meetings, corporate exhibits, projects, software licenses and hardware maintenance contracts
• Formulated and deployed long term strategic plans for acquiring and enabling efficient cost-effective data processing and communication technologies
• Managed IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources
• Worked closely with decision makers in other departments to identify, recommend, develop, implement, and support cost effective technology solutions for all aspects of the organization
• Planned, coordinated, and directed the installations of T-1 and MPLS circuits at remote sites and annual conferences, as well as provided direction and supported IT solutions that enhanced the mission-critical business operations
• Designed and implemented a backup and recovery strategy that conformed to the organizations business continuity plan
• Implemented a new Problem Management solution a cost saving of $33K a year in licensing fees
• Implemented a project management system used for communicating project milestones, service level agreements, effective planning, resource allocations and assignments relating to mission critical projects
Management and Supervision
• Managed Florida team of Engineers and Help Desk staff of 4 indirect and 5 direct reports that supported the local and wide area network infrastructure, servers, workstations and printers to ensure uninterrupted operation and effective use
• Managed New York headquarters and Washington, DC office technical support helpdesk staff consisting of 6 consultants and 4 direct reports
• Managed and monitored the Local and Wide Area network of over 11,500 nodes serviced by 150 servers, including the company Intranet and client Internet websites
• Negotiated contracts, developed business case justifications and cost/benefit analysis to regulate spending for mission critical projects, annual conferences, and offsite meetings
• Managed and supervised technicians, contractors and company personnel including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions for mission critical projects
• Managed a Telecommunications staff member to provide support and maintenance to the network infrastructure lines used for remote sites, videoconferencing, phones, and LAN/WAN communications
Professional Experience
Mutual of America, Florida 2000 - Present
Manager, LAN and WAN Administration
• Accountable for the monitoring and supporting the network infrastructure of the local and wide area network communications supporting over 3500 LAN users and 8000 WAN clients
• Responsible for the daily back-up of all test, development and production servers to disk and tape using encryption
• Reviewed daily operations and performance of Internet systems to determine operating costs, productivity levels, and upgrade requirements
• Manage the administration and maintainance of the Corporate Anti-virus and Novell file and print systems
• Dispatch and assign technical support staff and conduct daily review of outstanding issues to ensure problem resolution
• Advice executive management of all technology projects and development plans for teams to have sufficient time for asset acquisition, retain appropriate service contractors, personnel time management and prioritization, and appropriate action
• Optimize and secure the desktop and server environment by installing the latest service packs and software updates
• In charge of maintaining and improving the company’s corporate technology purchases by developing policies and procedures to limit unnecessary hardware and software purchases
• Manage all software and hardware maintenance contracts and licensing agreements relating to projects
• Authorize and oversee the deployment, monitoring, maintenance, development, disposal and support of all hardware and software based on department needs
Altria Group (formerly Philip Morris Management Corp.), New York 1989 – 2000
Manager, Computer Support and Systems 1994 - 2000
• Managed two corporate Help Desks that dispatched and assigned technical support staff to address outstanding issues and ensure swift problem resolution
• Established and maintained regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent rental and configuration of all hardware and software necessary to host all corporate conferences
• Conducted site surveys to determine infrastructure capabilities and coordinated advance planning for programs; and provided technical support and computer setup for onsite and offsite departmental events
• Developed and implemented all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
• Developed department’s client-friendly database systems to create ad hoc reports for business, political community, and to manage department-related projects
• Approved purchases and disposal of software and hardware for multiple sites
• Maintained hardware and software inventory of PC and Macintosh equipment and client usage
Analyst, Computer Support and Systems 1989 - 1994
• Assisted with the setup and configuration of all departmental PC’s and provided client support and instruction of software applications used by various departments
• Responsible for integrity, backup and recovery of departmental data
• Monitored activity and administered end user access privileges for remote access
• Managed and authorized client access to various departmental file and print servers
Research and Information Systems 1989 - 1993
• Designed a database using FileMaker Pro to provide federal and state legislators committee information and company’s financial data (PhilPac) to executive management, board members and staff
• Developed list management databases and automated forms (vouchers, purchase requisitions, mailing forms)
Additional IT Knowledge
Good understanding and technical knowledge of current network infrastructures, disaster recovery standards, PC/Macintosh operating systems, hardware, protocols, client server applications, web technology, DNS, CISCO, IBM ZOS, TCP/IP, NETApp NAS, multi-protocol networking, fiber channel, linear tape open (LTO) library, voice and IP videoconferencing equipment
Languages
Spanish (Fluent)
REFERENCES AVAILABLE UPON REQUEST
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