Customer Service/Administrative Support

Ann M. Randall

*** **** **.

Pontiac Michigan, *8342

248-***-****

**********@*********.***

OBJECTIVE: Seeking a Customer Service or Administrative Support position, with an established company, where my years of customer service and clerical experience can be fully utilized.

RELEVANT QUALIFICATIONS

Over 10 years of Customer Service and Administrative Support experience dealing in the following vital categories: Call Handling, Customer Service Assistance, Data Entry and Office Support.

EDUCATION

1984-1988 Graduate, Pontiac Northern High School

1988-1990 Business Administration/Oakland Community College

EMPLOYMENT

2008-Present Loan Processor, Shore Mortgage

Administered pipeline management and the processing mortgage loans

rdered Appraisal, title work and payoffs

Research Liens, Schedule closings

2005-2008 Loan Processor/Closer, Your Lender for Life, PC.

 Handle all face-to-face and inbound/outbound customer service calls and duties.

 Conduct New Hire Orientation for company software and e-mail programs.

 Successfully administer pipeline management, processing and closing of mortgage loans.

 Provide advisement to Loan Officers on mortgage packaging and rate shopping.

 Order appraisals, title work and payoffs.

 Research Liens, schedule closings, prepare closing packages

2003-2004 Loan Processor/Closer, Flagstar Bank, FSB

 Handled all customer services calls and issues.

 Provided all administrative support for both Refinance and Purchase transactions.

 Administered pipeline management and the processing and closing of mortgage loans.

 Ordered appraisals, title work and payoffs for all deals.

 Researched Liens, scheduled closings, prepared closing packages, and fulfilled all post

closing and compliance requirements.

 Worked directly with the loan officers to customize file handling to meet their needs.

2001-2003 Loan Processor/Closer, CitiMortgage, Inc.

1998-2001 Loan Processor/Closer, Chase Manhattan Mortgage

1993-1998 Loan Processor/Banc One Financial Services

COMMUNITY SERVICE

2000-Present Community Volunteer, Walton Boulevard Church of God

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