Experienced Customer Service Rep.
Resume:
Joyce R. McRae
Mullins, SC **574
Dear human resources manager:
I was excited to read about the opening for the position available within your company, as I have the qualifications you are seeking. If you are interested in an employee that believes that hard work and dedication can be a benefit to both you and me, please consider me for this position.
I am also a Florence Darlington Technical College graduate with an Associate’s Degree in Business. At Florence Darlington Tech., I received the knowledge that I need to have an exciting career in the Accounting field.
On a more general level, I believe I can bring a variety of skills that you can have confidence in with a candidate that will represent your company in a professional manner. I trust you would find me to be well-spoken, energetic, confident, and personable, the type of person on whom you and your customers will rely. I also have a wide variety of experience, the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met. My resume will show that being honored as “Employee of the Month” on several different occasions, I care about company loyalty and customer satisfaction. Referring to my resume you can also see that I am the lead cashier for my shift in my current position. At one time, I was also a substitute teacher, where I oversaw many students of all age groups. I feel that with these experiences, I have leadership skills which would prove that I am willing to jump in and get the job done. Focusing on business imperatives is a core value of mine, one that I bring to every project on which I work.
I greatly appreciate you for taking the time to review my credentials and experience. I hope that you'll find my experience, interests, and character intriguing enough to warrant a face-to-face meeting, as I am confident that I could provide value to you and your customers as a member of your team. Please phone me any time at 843-***-****. I look forward to hearing from you.
Sincerely,
Joyce R. McRae
Joyce R. McRae
414 Bay Street Mullins, SC 29574
OBJECTIVE
· To obtain a position within a progressive company to utilize my accounting skills.
EDUCATION:
· Associate degree in Business majored in Accounting, Florence Darlington Technical College Florence, SC 29501(fall 2006 to present)
· Certificate in Business Administration, Marion Co. Voc. Center Marion, SC 29571(1990-1991)
· Courses taken included:
· Accounting principles one and two, Computerized Accounting, Individual tax procedures
· Micro computer applications, Cost Accounting, Business Statistics, Executive development, Global marketing, Not for profit
EMPLOYMENT HISTORY:
Sales associate, May 2004 to present
Jordan Oil Company, Marion, SC 29501
· Prepare Accounting shift reports for each shift.
· Perform daily shift closeouts.
· Balance tills.
· Prepare daily gasoline purchase reports.
· Key in data for gasoline purchases, tank readings and competitor prices.
· Contact trucking companies for credit card fees and make checks payable
· Received “employee of the month award” twice.
· Trained new employees in cash register operations and customer service.
· Third shift lead cashier.
Substitute teacher, August 2003 to May 2004
Marion School District 2, Mullins, SC 29574
· Substitute teacher for Marion school district two grades 2-12.
Cashier, May 2000 to May 2001
Piggly Wiggly, Mullins, SC 29574
· Operated cash register
· Assisted customers
· Balanced tills at the end of each shift.
· Won “mystery shopper award” For excellent customer service.
Sales associate, May 1998 to December 1999
Family Dollar, Mullins, SC 29574
· Operated cash register
· Assisted customers
· Organized shelves
Data entry clerk, February 1997 to August 1997
IQA staffing service, Marion, SC 29571
· Keyed in information for maintenance performed on machinery, amount of down time on each machine, and methods used to resolve problems.
Machine operator, January 1995 to January 1997
AVM, Mullins, SC 29574
· Operated three person turntables to assemble auto parts for Ford and General Motors.
· Prepared Production reports.
· Member and secretary of Employee Involvement Team.
Quality control technician, January 1994 to December 1994
Temper Inc., Marion, SC 29574
· Assisted in inspecting auto parts for efficient chrome levels.
· Recorded chrome levels.
SUMMARY OF SKILLS
· Communicate effectively with diverse groups.
· Effective listener with the ability to understand/clarify customer needs.
· Exhibit ability to establish personal credibility and patience with customers.
· Ability to complete tasks within expected time frame in high pressure/fast paced/multi-tasking environment.
· Work with peers and team to establish successful team environment.
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