Customer Service Administrative Assistant
Resume:
FELITA D. BAILEY
Monroe, LA ***02
318-***-**** contact
318-***-**** fax
***********@****.*** (Email)
August 9, 2011
Dear Prospective Employer:
I am looking to gain employment as a Virtual Assistant. I am experienced in Customer Service, Administration, and Data Entry. I strive to exceed customer/ employer expectations by delivering second-to-none service. I will maintain customer loyalty in all initiatives and interactions, always putting the customer first.
I offer a professional track record of customer care excellence within high-volume environments that include: call centers, online support, customer service desks, data entry services and administrative assistant duties. I have twenty years of professional performance in key customer service and support roles. I am a self-starter with top notch communication and organizational skills. I am an expert in customer care, communications, problem solving, relationship building and user training and support.
I am registered with Virtual Office Temps as a Virtual Assistant and I have all the necessary services and equipment to be a productive professional from my home office. Please visit my website listed above to view my skills and experience in detail.
Thank you for your time and consideration in advance and I hope to hear from you soon.
Sincerely,
Felita D. Bailey
Virtual Assistant
At Home Professional
FELITA D. BAILEY
2509 Rambo Drive
Monroe, LA 71202
318-***-**** contact
318-***-**** fax
***********@****.*** (Email)
MISSION STATEMENT:
I strive to exceed customer/ employer expectations by delivering second-to-none service. I will maintain customer loyalty in all initiatives and interactions, always putting the customer first.
PROFESSIONAL EXPERIENCE
WORKING SOLUTIONS, Plan, TX
Customer Service Contractor (telecommute), June 2011 to Present
DEAN MORRIS, LLC MONROE, LA
Bankruptcy Processor, 2006 to 2007
CARHARTT, INC. DEARBORN, MI
Customer Service Specialist, 2003 to 2006
MANAGEMENT RECRUITERS, SOUTHFIELD, MI
Administrative Assistant, 2002 to 2003
VERIZON WIRELESS, SOUTHFIELD, MI
Customer Service Specialist, 1998 to 2002
ADECCO EMPLOYMENT SERVICE, LIVONIA, MI
Customer Service/Administrative Assistant, 1994 to 1998
AMERICAN GENERAL SERVICES, DEARBORN, MI
Data Entry Operator, 1992 to 1994
OLSTEN STAFFING, LIVONIA, MI
Customer Service/Administrative Assistant, 1991 to 1992
CLARK'S INVESTIGATION & SECURITY CO., DETROIT, MI
Administrative Assistant/Payroll Clerk
EDUCATION
Mackenzie High School, Detroit, MI Received a diploma in 1990
American Career Academy, Southfield, MI Received a Certificate of Completion in 1992
Detroit College of Business (Davenport University) 1991 completed 1 year
I am currently enrolled at Virginia College online, B.S. in Business Administration 1st year.
VIRTUAL OFFICE SKILLS
Nationwide Customer Service
Troubleshooting/ Problem Solving
Up-Selling/Sales Support
Ability to work between several different computer screens simultaneously
Customer Order Fulfillment
Call Center Operations
Technical/User Support
Complaint Handling
Reports & Documentation
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
10-key & data entry 10,000 KSPH
Type 65 wpm
VIRTUAL OFFICE EQUIPMENT & SERVICES
GoToMyPC
Online faxing with MyFax
Webcam
Headset/Microphone
Assistant/Secretary Handbook
Computer 2 GB RAM/1.80 GHz processor and 1024 x 768 monitor
Private home office with desk and chair
Credit Score of 550
References are available upon request
Contact this candidate