FELITA D. BAILEY

**** ***** *****

Monroe, LA ***02

318-***-**** contact

318-***-**** fax

loa2u8@r.postjobfree.com (Email)

August 9, 2011

Dear Prospective Employer:

I am looking to gain employment as a Virtual Assistant. I am experienced in Customer Service, Administration, and Data Entry. I strive to exceed customer/ employer expectations by delivering second-to-none service. I will maintain customer loyalty in all initiatives and interactions, always putting the customer first.

I offer a professional track record of customer care excellence within high-volume environments that include: call centers, online support, customer service desks, data entry services and administrative assistant duties. I have twenty years of professional performance in key customer service and support roles. I am a self-starter with top notch communication and organizational skills. I am an expert in customer care, communications, problem solving, relationship building and user training and support.

I am registered with Virtual Office Temps as a Virtual Assistant and I have all the necessary services and equipment to be a productive professional from my home office. Please visit my website listed above to view my skills and experience in detail.

Thank you for your time and consideration in advance and I hope to hear from you soon.

Sincerely,

Felita D. Bailey

Virtual Assistant

At Home Professional

FELITA D. BAILEY

2509 Rambo Drive

Monroe, LA 71202

318-***-**** contact

318-***-**** fax

loa2u8@r.postjobfree.com (Email)

MISSION STATEMENT:

I strive to exceed customer/ employer expectations by delivering second-to-none service. I will maintain customer loyalty in all initiatives and interactions, always putting the customer first.

PROFESSIONAL EXPERIENCE

WORKING SOLUTIONS, Plan, TX

Customer Service Contractor (telecommute), June 2011 to Present

DEAN MORRIS, LLC MONROE, LA

Bankruptcy Processor, 2006 to 2007

CARHARTT, INC. DEARBORN, MI

Customer Service Specialist, 2003 to 2006

MANAGEMENT RECRUITERS, SOUTHFIELD, MI

Administrative Assistant, 2002 to 2003

VERIZON WIRELESS, SOUTHFIELD, MI

Customer Service Specialist, 1998 to 2002

ADECCO EMPLOYMENT SERVICE, LIVONIA, MI

Customer Service/Administrative Assistant, 1994 to 1998

AMERICAN GENERAL SERVICES, DEARBORN, MI

Data Entry Operator, 1992 to 1994

OLSTEN STAFFING, LIVONIA, MI

Customer Service/Administrative Assistant, 1991 to 1992

CLARK'S INVESTIGATION & SECURITY CO., DETROIT, MI

Administrative Assistant/Payroll Clerk

EDUCATION

Mackenzie High School, Detroit, MI Received a diploma in 1990

American Career Academy, Southfield, MI Received a Certificate of Completion in 1992

Detroit College of Business (Davenport University) 1991 completed 1 year

I am currently enrolled at Virginia College online, B.S. in Business Administration 1st year.

VIRTUAL OFFICE SKILLS

Nationwide Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Ability to work between several different computer screens simultaneously

Customer Order Fulfillment

Call Center Operations

Technical/User Support

Complaint Handling

Reports & Documentation

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)

10-key & data entry 10,000 KSPH

Type 65 wpm

VIRTUAL OFFICE EQUIPMENT & SERVICES

GoToMyPC

Online faxing with MyFax

Webcam

Headset/Microphone

Assistant/Secretary Handbook

Computer 2 GB RAM/1.80 GHz processor and 1024 x 768 monitor

Private home office with desk and chair

Credit Score of 550

References are available upon request

Contact this candidate