*********@*****.***

Ardelia Chyvonne Walker

*** * ******* ***

Troy, AL 36081

Phone: 334-***-****

Alt. Phone: 205-***-****

E-mail: *********@*****.***

--------------------------------------------------------------------------------

Objective

Present accurate and complete information clearly and concisely to consumers.

Work History

Account Representative

Outsourcing Solutions Inc, Montgomery, AL June 2007 - Present

Present accurate and complete information clearly and concisely to consumers.

Document accounts quickly and accurately.

Build rapport over the telephone.

Make accurate account adjustments as appropriate.

Negotiate with consumers to engage in problem solving and obtain proper

solutions.

Utilize established call model to secure a definite commitment to pay the

overdue claim and/or balance in the most expedient manner.

Identify the extent of the consumer concern and determine best course of

action for resolution. Gather full and complete information required.

Secure information to make adjustments, trace payments or change entity data

as necessary.

Telephone contact may be done from a dialer setting or from the account

representative’s established route based on assignment from the supervisor/manag-

er.

Maintain productivity requirements.

Respond to consumer requests for information.

Protect all client consumer information used during collection efforts in

accordance with company confidentiality policies and comply with Corporate

Information Security Policies and Procedures.

Other duties as assigned.

Receptionist

Cash Tree, Luverne, AL December 2006 - February 2007

Receives callers at establishment, determines nature of business, and directs

callers to destination: Obtains caller's name and arranges for appointment

with person called upon. Directs caller to destination and records name, time

of call, nature of business, and person called upon. May operate PBX telephone

console to receive incoming messages. May type memos, correspondence, reports,

and other documents.

Tax Preparer

Mo Money Taxes, Luverne, AL December 2006 - February 2007

Prepares income tax return forms for individuals and small businesses: Reviews

financial records, such as prior tax return forms, income statements, and

documentation of expenditures to determine forms needed to prepare return.

Interviews client to obtain additional information on taxable income and

deductible expenses and allowances. Computes taxes owed, using adding machine,

and completes entries on forms, following tax form instructions and tax

tables. Consults tax law handbooks or bulletins to determine procedure for

preparation of atypical returns. Occasionally verifies totals on forms

prepared by others to detect errors of arithmetic or procedure. Calculates

form preparation fee according to complexity of return and amount of time

required to prepare forms.

Sandwich Artist

Subway, Troy, AL January 2005 - November 2006

Greet customers entering the establishment

Food Preparation

Collecting Payments

-by cash credit or debit

-redeem coupons

- ensure adequate change in drawers

Placing Food orders

secretary

Genesis Daycare, Montgomery, AL December 2002 - May 2003

Answering phones

Office machine operation

Filing

Answer inquiries about the establishment to the public

Obtain information for the establishment

Provide information regarding activities conducted at the establishment

Cashier

Bp Station, Troy, AL May 2002 - August 2002

Collect payments

Minor Paper Work

customer service

Organize Stock

Minor Inventory

Activities Director

Magnolia Wood Lodge, Troy, AL February 2002 - April 2002

Conduct activities

Organize and promote activities

Taking into account the needs and interest of individual members

Clerk

Walmart Supercenter, Troy, AL November 2000 - May 2001

Food preparation duties

Desk Clerk

Econo Lodge, Troy, AL September 1999 - September 2000

Accommodate Guest

Registering and Assigning rooms

Issuing room keys

Transmitting and Receiving Messages

Keeping records of occupied rooms

guests accounts, making and confirming reservation and collecting payments

Education

currently a Junior at Faulkner University in Montgomery Al

Accepted in their B.B.A Degree Program

GPA 2.6

Certificates & Licenses

SMART CORPERATION

ALABAMA

AIDT 2005

Additional Interests

COMPUTER SKILLS

-Taxwise

-Quicken Books

-Microsoft Word

-Windows XP

Additional Information

PROFESSIONAL PROFILE

Management

- supervise and train new employee in proper procedure effective sales and

speed.

Interpersonal

- demonstrate effective persuasive skills in retail sales.

- provide excellent customer service by phone and in person

-resolve customer complaints effectively and efficiently

Organizational

-organize and record data

- recognized by supervisors as being efficient and reliable

References

Donna Paramore Cashtree 334-***-****

Rene Thomas Mo Money 334-***-****

Kaye Stinson Walmart 334-***-****

Tekela Carson OCAP 334-***-****

Frances Rawls Subway 334-***-****

Contact this candidate