Customer service

LAURA B. WALTON

*** ******** **** *** *** * Rock Hill, SC 29730 *

WORK HISTORY

Emergency Assistance Coordinator

****-******* ******** ***, **** Hill, SC

Issue checks to clients who qualify for financial assistance, supervise volunteer staff, Prepare monthly reports.

Cash Office Associate

2004-2005 ROSS STORES , Rock Hill, SC

Balance register tills, Prepare tills for the next day,

Count and prepare deposits,

Order change for safe.

Customer Service Representative

2003-2004 CAREERBUILDER.COM, Norcross, GA

Answer inbound calls, emails in a call center setting;

problem solving,

edit job postings for enhancement.

Loan Service Specialist

1998 – 2002 TUCKER FEDERAL BANK, Tucker, GA

Set up construction loans on line. Set up and audit loan files. Forward

closing

instructions to attorneys for loan closings. Paid

property taxes for escrow loans. Prepared

escrow analysis statements and issued refund checks.

Processed loan payments, journals, and account payable

checks. Handled customer inquiries about their loan

payments.

Teller

1996-1998 TUCKER FEDERAL BANK, Tucker, GA

Handled large amounts of cash flow. Maintained proper

activity in customers accounts. Participated in cross

selling of products and services. .

Customer Service Representative

1992 - 1995 SAM’S CLUB, Charlotte, NC

Handled all refunds and exchanges according to company

policy.

EDUCATION

1991 WINTHROP COLLEGE, Rock Hill, SC

B.S. in Business Administration/Accounting

2004 JAVELIN TECHNICAL TRAINING CENTER,

Atlanta, GA

Medical Office Expert

References available upon request

Contact this candidate