Shilpy Behl

Phone: 958-***-****

Cell: 958-***-****

E-Mail: lo5ayo@r.postjobfree.com

Summary

Working in a challenging and competitive assignment where in my experience with my communication and organization skills can be used resourcefully for desiring results.

Experience

IBM Global Services Pvt. Ltd

Technical Support Executive

From Aug'2010 till date in a US based process GMAC.

It is the world's largest business and technology services provider.

It employs over 190,000 people across more than 160 countries.

IBM Global Services started in the spring of 1991, with the aim towards helping companies manage their IT operations and resources.

Basic Troubleshooting steps related to Desktop, Printer and Laptop Computer Pointsec Screen Support password resets and unlock for various applications such as Ally pulse, Cedar bank, Pregerine, Eft, Bill pay yodlee, Cash Edge Compass and if we are not able to solve users issue on our desk, we escalate it to second level team At&t Vpn Issue(If user is not able to connect to at&t, we reset the pin, enable the token, resynch the token) Support Mainframe Applications like Edsnet, Cars, Shaw, Carrs, and Configuring Attachmate Extra.

Support some applications in Dealer Tool.

Support the domain password reset for the Business unit Nao and Mic from active directory tool and outlook web access Redire.

Education

2003 ,

Qualification

B.Com - Purvanchal University, (2008)

Intermediate from ISC Board (2005)

High School from ICSE

,

Diploma

,

Business Computer Application, Financial Accounting, Advance Practical Accounts, Taxation, Payroll & Portfolio Management, ROC and Banking and in Tally 9.

Additional Information

Contact Information 958-***-**** Date of Birth 12th Sep'87 Marital Status Single Strengths Positive attitude Good communication and negotiation skills Proactive, confident, motivated, goal-oriented, team player and a problem solver Taking personal responsibility for the accomplishment of jobs Weakness Inability to say no Expect a lot from self Languages English & Hindi Interests & Hobbies Socializing and interacting with new people Listening to music DATE: PLACE: New Delhi SHILPY BEHL)