Manager Store

Michele A. Stone

****A Poolside Way, Frederick, MD 21701

301-***-****(H), 301-***-****(C), **********@***.***

Professional Summary

I am making a career change into medical coding. I just recently took online courses from AAPC and on June 2, took my exam and did pass and received certification. I have 25 years of experience of food service management all with McDonalds Corporation. I started out as a crew person and worked my way up to the Store Manager Level, with 4-5 years as a Training Coordinator/Centralized Services person. In this position, I was responsible for the training of future managers and for completing weekly crew schedules for up to 16 restaurants, both of which had a direct impact on each restaurants ability to deliver outstanding quality, service, cleanliness, and make or exceed their monthly profit target.

Experience

McDonalds Corporation 1995-2012

Store Manager/Training Coordinator and Centralized Services

Store Manager: 2007-2012; relocated back to store manager at Rockville, MD location, after the Training coordinator position was eliminated from the company. Increased sales here from $2.7 million to $3.1 million. 1995-2002; managed restaurants in Washington, DC, Frederick, and Montgomery Counties. Opened 2 new locations.

Training Coordinator: 2002-2007; trained future managers on all aspects of the business including training and proctoring for the Serve Safe exam by NRAEF. Managed the crew orientation and training program that was held at one location for 16 restaurants.

Centralized Scheduler; completed weekly crew schedule for 16 restaurants which directly affected our teams’ ability to exceed profit targets on a monthly basis.

McDonalds Corporation 1990-1995

Assistant Manager

Daily shift responsibilities; ensure all procedures are followed, safety and security, meet or exceed customer expectations, control food and labor costs.

Learn the responsibilities of the Store manager: scheduling, ordering, other controllables, marketing, and building the business.

McDonalds Corporation 1986-1990

Crew Person promoted to Certified Swing Manager

As a crew, worked as a cashier and also in the drive-thru.

Learned all stations and was promoted to certified swing manager in 1988.

As Certified Swing Manager, was responsible for shiftly operations of a $3.5 million dollar restaurant.

Washington Post 1976-1985

Deliverer

Deliver newspaper daily to 100 customers by 6am.

Collect monthly fees and turn in proper amount to the distributor.

Education

University of Maryland, University College 1987-1993

Bachelor of Science in Business with a concentration in Human Resources

AAPC online courses of Medical Terminology, final score 95% completed 3/14/2012. Anatomy, final score of 96% completed 3/27/2012. CPC Physician Based Medical Coding, final score 88% completed 5/23/2012.

CPC exam completed on 6/2/2012 with a score of 80%

My AAPC membership number is 01222151.

REFERENCES:

Gale Dubbs, McDonalds Restaurant Manager and former Training Coordinator: 717-***-****

Christopher Obiarinze, McDonalds Restaurant Manager: 301-***-****

Elaine Ammann, Business Consultant, McDonalds Corporation: ******.******@**.***.***

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