Human Resources Manager

CRAIG ALLEN, MBA, SPHR

***** ** *** ******, *****, Florida 33186 936-***-****

Email: ********@***.*** www.linkedin.com/craig-allen/23/88/839

SENIOR EXECUTIVE OF HUMAN RESOURCES

EXECUTIVE PROFILE

Senior executive with an exemplary record and 15+ years of leading human resources and labor relations internationally for startup and multi-billion dollar enterprises (Fortune 500 companies), spanning diverse industries and cultures. Highly skilled in troubleshooting and transforming HR functions into a primary driver of bottom line improvement, leveraging HR technology, and leading critical initiatives to acquire/deploy "best-in-class" practices. Respected as a collaborator with excellent reputation in bridging the “we versus them” labor/management culture. Talented in seeing the big picture and a sense of urgency, coupled with excellent vision, negotiation, and leadership skills.

NOTABLE CONTRIBUTIONS

Secured union and employee buy-in for a major compensation overhaul. Persuaded unions to adopt pay-for-performance plans in lieu of traditional step-progression plans resulting in accumulated multi- million dollar savings.

Utilized HR technology to improve workflow and reduce process cycle times. Realized first year savings of $728k.

Overhauled large, complex self-funded medical plan. Turned cash drain into $268k savings in 24 months through implementation of wellness initiatives.

CORE LEADERSHIP COMPETENCIES

Building Trust Change Management Problem Solving Resilient Resourceful

Developing Others Emotional Intelligence Cultural Interest/Sensitivity Risk Taking/Innovation

Setting Vision and Strategy Understanding and Navigating the Organization Financial/Business Acumen

PROFESSIONAL EXPERIENCE

SELF-EMPLOYED HR CONSULTANT, 6/2010 to present (Client contacts available upon request)

Assisted HR Director for airport concierge firm with development of a bonus plan tied to year-over-year EBITDA improvement. Developed PowerPoint presentation materials, plan document, and Excel worksheets for developing “what if” financial simulations.

Provide advice and counsel to President/CEO of sport field construction firm in development of HR policies and procedures, and EEO matters.

SERVISAIR USA INC., Corporate Office, Houston, Texas: $1.2B global provider of aviation ground services to airlines and airports. In the Americas, Servisair operates in 50+ locations across 20 U.S. states, 6 Canadian provinces, 5 Caribbean and Latin American countries with 10,000 union and non-union employees.

Vice President, Human Resources, Corporate and The Americas, 2003 – 2010

Promoted to top HR position to reverse decline in effectiveness that had increasingly hampered the ability to deliver HR services in a cost effective way. Oversee corporate and division-wide HR functions including labor relations, total rewards, training and development, and strategic initiatives to enhance performance management, succession planning, employee communications and cultivate talent for future growth. Managed a $10M budget, 8 direct, and 42 indirect reports. Reported to President/CEO and served as key member of corporate executive committee; also reported to President of Servisair and Shell Fuel Services (a joint venture with Shell Aviation).

Key Accomplishments:

Advanced overall HR mission through redesign and restructuring of divisional functions in both U.S. and Canada. Increased divisional effectiveness by implementing, HRMS refinements (employee self-service, online recruiting, online benefits management), performance management programs, talent assessment, and the upgrading of professional staff skills. Developed 2 employees to be promoted to key department manager roles.

Deployed web-based Learning Management System (LMS) to provide online training and assessment solutions. Decreased annual training travel costs by $57k and increased accessibility to training content for 300 U.S. mid-level managers.

Led due diligence for M&A initiatives and ensured successful integration of a $200M acquisition and 1,900 employees. Consolidated operations and assessed and redeployed staff, including C-level management. Quickly and successfully led positive change management and HR business alignment.

Craig Allen

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Co-developed Key Manager Succession Plan with Servisair's President/CEO. Conducted succession and development planning meetings region-wide to assess strength of leadership team for top 50 key management positions. Created “The Way Forward” to facilitate short/long term development. Developed and implemented core competencies, and Balanced Scorecard performance management tool.

Designed and deployed management development program called “Connect-Develop-Perform” targeting 300 mid-level U.S. managers/supervisors (including strategy, communication plan, webinars, and classroom training and e-learning). Program focused on middle managers in strengthening employee engagement, retention, and productivity.

Utilized strategic planning principles to develop and implement a Talent Management and Acquisition strategy, including tactical objectives to source, acquire, develop, motivate, and maintain high-performing employees throughout a diverse region, which improved overall recruitment and retention.

Regional HR Director, U.S. Eastern Regional Office, Miami, Florida, 2001 – 2003

Recruited to this new position to deploy corporate HR initiatives covering 1,700 hourly and salaried employees across 5 states in a matrix environment. Provided leadership and direction on EEO/AA, supervisor training & development, and labor management relations. Reported to Regional VP Operations and EVP-HR.

Key Accomplishments:

Successfully developed labor avoidance strategy and defeated aggressive organizing in non-union subsidiary.

Developed new regional HR organizational field structure following acquisition, which was replicated throughout the U.S.

Authored numerous labor/employee relations manuals for line managers, which assisted them in maintaining solid labor/management relations.

ALeNET, INC., Miami, Florida: Pre-IPO Enterprise Software development firm, focused on the areas of

eBusiness, ERP, PeopleSoft CRM and HCM implementation consulting, and Financial Services Applications.

Vice President, Human Resources, 2000 - 2001

Recruited to build a start-up human resources and administrative infrastructure including staffing technical and C-level personnel. Managed $250k budget and one clerical direct report. Reported to Founder/CEO.

Key Accomplishments:

Developed C-level equity compensation strategy in partnership with Founder/CEO.

Led fast track initiative to staff start-up, hiring company’s C-level, sales, and technical staff.

Position was eliminated following failure to secure second round of VC financing.

BANKUNITED, FSB, Miami, Florida: $4B commercial bank employing 1,000 employees.

Vice President, Human Resources, 1998 – 2000

Recruited to develop and implement organization’s post-merger HR policies/procedures in the areas of talent acquisition, incentive and C-level equity compensation design. Managed a $3M budget, 2 direct, and 2 indirect reports. Reported to CEO.

Key Accomplishments:

Restructured total rewards plans in response to internal equity and market pay position for salaried private banking officers and hourly call-center employees. Tied hourly employees’ compensation to new production goals, increasing performance and employee retention. Developed cash bonus, and equity ownership plans for senior banking and C-level employees.

PRIOR EMPLOYMENT includes a series of increasingly responsible HR management positions with Union Planters Corporation (Regions Bank), Physicians Corporation of America (Humana), and FPL Group (NextEra Energy).

EDUCATION

Master of Business Administration, Nova Southeastern University

Bachelor of Science, Labor Relations, Florida International University

Associates in Arts, Pre-Law, Miami-Dade Community College

Senior Professional in Human Resources (SPHR)

Conversational Spanish, self-study

PROFESSIONAL AFFILIATIONS

Society for Human Resource Management (SHRM) – Current Member

Airports Council, NA – Human Resources Committee (2008-2010)

Miami-Dade Living Wage Advisory Board (2005-2006)

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