Front /Back office medical assistant

Geetha Muthukumar

469-***-**** • lnb6up@r.postjobfree.com

SKILLS

Electronic health record maintenance and charting, schedule management, filing, patient interaction (answering phones professionally, registering, handling copayments and cash, insurance verification, rooming patients, obtaining vitals, stocking exam rooms and logging lab results).

RELEVANT EXPERIENCE

Kaiser Permanente Medical Group Santa Clara, Calif.

Chemical Dependency Recovery Program Medical Assistant May 2003 to Aug 2011

Senior staff member in the Chemical Dependency Recovery Program, and a key departmental resource for team members of all levels and job functions.

Exceed job requirements to collaborate with the program's medical director and managers in the Pain Management and Rehabilitation project, and other core department initiatives.

Trained and mentored more than six new employees for their roles in the department.

Provide last-minute coverage and flexible support to MA/STS members in the Adult and Child Psychiatry departments.

Santa Clara Regional Medical Center Service Excellence council Jan 2003 to Aug 2011

Serve as the CDRP department's representative to a region-wide cross-functional group dedicated to improving relationships with customers.

Work with a large team to establish standards, protocols and guidelines for excellence in customer service.

Chemical Dependency Recovery Program Service Team Specialist Apr 2001 to Apr 2003

Rapidly learned department-specific procedures and functions; consistently contributed to improving efficiency of registration, record-keeping and scheduling processes for department.

Headed administration of the teen program, a core initiative of the CDRP department.

Quickly absorbed the necessary skills for schedule maintenance, and served as the department's schedule creator and maintainer for one year interim period.

Concurrently enrolled in, and completed, a Medical Assisting certification program.

Allergy Department Internship Mar 2003 to Oct 2003

Learned core Medical Assistant skills in a fast-paced, hands-on environment.

EDUCATION & CERTIFICATIONS

Mar 2002: Medical Assisting Certification, with consequent courses to keep up-to-date with current standards.

Apr 2001: Health Technology Certification, with courses in Medical Terminology and Medical Ethics.

2011: American Heart Association CPR certification (valid until May 2013).

2011: Injections training (intramuscular, subcutaneous, intradermal)

Master of Science in Physical Chemistry, with Bachelor of Science in Chemistry and Microbiology.

OTHER SKILLS

Highly proficient in Microsoft Office suite and electronic health record maintenance and charting.

Proficient in Spanish; Fluent in multiple Indian languages (Hindi, Tamil, Marathi, Gujarati and Kannada).

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